Q: Problem logging into iTunes Connect - Unable to Process Request
I have not been able to get into iTunes Connect since yesterday afternoon, about 17 hours ago. I get a message "Unable to Process Request - Your request could not be processed. For additional help, send an email to itunesconnect@apple.com." I have clicked on this link and it sent some kind of diagnostic data to Apple but I have had no response. I have tried a different browser and also tried logging in from my iPhone in case it was a problem on my Mac but the result was the same.
For some reason I am also not able to get into the developer forum so I am thinking there is something wrong with my AppleID. Attached is the error I am getting from iTunes Connect, the dump it generates when I click the email link and the screen I get when I try to get into the dev forum.
Content Provider Name: Richard ******
Content Provider ID: 11****093
iTunes Connect Username: r******* @mac.com
Browser Info: Safari version 9.0 on MacOS
Please describe what you were doing when you received this error:
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This user has experienced an exception in iTunes Connect at 2015/10/09 04:56. The following is the stack trace of the error:
java.lang.reflect.InvocationTargetException
at com.webobjects.appserver._private.WOActionRequestHandler._handleRequest(WOActio nRequestHandler.java:281)
at com.webobjects.appserver._private.WOActionRequestHandler.handleRequest(WOAction RequestHandler.java:168)
at com.webobjects.appserver.WOApplication.dispatchRequest(WOApplication.java:1830)
at er.extensions.appserver.ERXApplication.dispatchRequest(ERXApplication.java:1145 )
at com.apple.jingle.foundation.appserver.MZSimpleApplication.dispatchRequest(MZSim pleApplication.java:310)
at com.apple.jingle.appserver.MZApplication.dispatchRequest(MZApplication.java:167 0)
at com.apple.jingle.label.Application.dispatchRequest(Application.java:586)
at com.apple.jingle.foundation.appserver.MZWorkerThread.dispatchRequest(MZWorkerTh read.java:134)
at com.webobjects.appserver._private.WOWorkerThread.runOnce(WOWorkerThread.java:58 7)
at com.webobjects.appserver._private.WOWorkerThread.run(WOWorkerThread.java:778)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.RuntimeException: unexpectedly found more than one user in list in: dsId=192451147; contentProvider=117800093
at com.apple.jingle.label.MZITunesConnectUser.getSingleUserAndThrowOnMultiple(MZIT unesConnectUser.java:2254)
at com.apple.jingle.label.MZITunesConnectUser.userForDsIdAndContentProvider(MZITun esConnectUser.java:2159)
at com.apple.jingle.label.LCItcSessionContext.getITunesConnectUser(LCItcSessionCon text.java:160)
at com.apple.jingle.label.LCAbstractRestController.initializeRequest(LCAbstractRes tController.java:106)
at com.apple.jingle.label.LCAbstractRestController._performAction(LCAbstractRestCo ntroller.java:120)
at com.apple.jingle.label.LCAbstractRestController.performActionNamed(LCAbstractRe stController.java:93)
at com.apple.jingle.label.LCNgController.performActionNamed(LCNgController.java:42 )

at com.webobjects.appserver._private.WOActionRequestHandler._handleRequest(WOActio nRequestHandler.java:269)
... 10 more
<Personal Information Edited by Host>
MacBook Pro with Retina display, OS X Yosemite (10.10.3), null
Posted on Oct 11, 2015 5:55 PM