mschaums

Q: App Store not loading after OS X El Capitan update

I upgraded to El Capitan last week, since then I have been unable to launch the app store app. The app completely fails to load - runs virtual memory up to the point it crashes. I am capable of running every other app without problem. I can stream videos, music - play games - literally everything except load the app store. Any help would be greatly appreciated.

 

Thank you in advance!

MacBook Pro with Retina display, OS X El Capitan (10.11), App Store Issue

Posted on Oct 11, 2015 3:15 AM

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Q: App Store not loading after OS X El Capitan update

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  • by sinima,

    sinima sinima Oct 11, 2015 2:50 PM in response to mschaums
    Level 1 (0 points)
    Oct 11, 2015 2:50 PM in response to mschaums

    I also have this issue

  • by Linc Davis,

    Linc Davis Linc Davis Oct 11, 2015 4:44 PM in response to mschaums
    Level 10 (208,017 points)
    Applications
    Oct 11, 2015 4:44 PM in response to mschaums

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by mschaums,

    mschaums mschaums Oct 12, 2015 12:17 AM in response to Linc Davis
    Level 1 (1 points)
    Oct 12, 2015 12:17 AM in response to Linc Davis
    1. 10/12/15 3:16:43.915 AM App Store[3265]: Unknown class FRToolbar in Interface Builder file at path /System/Library/PrivateFrameworks/StoreUI.framework/Resources/Base.lproj/FRStor eViewController.nib.

     

  • by Linc Davis,

    Linc Davis Linc Davis Oct 12, 2015 7:12 AM in response to mschaums
    Level 10 (208,017 points)
    Applications
    Oct 12, 2015 7:12 AM in response to mschaums

    This procedure will delete certain temporary and cache files used by system processes. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.

    Back up all data and read this whole message before doing anything.

    Triple-click anywhere in the line below on this page to select it:

    /var/folders/zz

    Right-click or control-click the highlighted line and select

              Services Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with a subfolder named "zz" selected. Move that subfolder to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

    IMPORTANT: It's been reported a few times that a computer failed to restart after the zz folder was moved to the Trash. If that happens, it means that the operating system is corrupt (and was already corrupt before you moved the folder.) In that case, there's no need to panic. Just reinstall the OS. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used. If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data, including all your documents and settings, will be preserved.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • by mschaums,

    mschaums mschaums Oct 12, 2015 6:04 PM in response to Linc Davis
    Level 1 (1 points)
    Oct 12, 2015 6:04 PM in response to Linc Davis

    First off thank you very much for your help - its very much appreciate.

     

    So I followed all the steps - got folder "zz" into the trash. Only problem is it won't empty the folder from the trash because : "The operation can’t be completed because the item “C” is in use". Any ideas anyone?

  • by Linc Davis,

    Linc Davis Linc Davis Oct 12, 2015 6:50 PM in response to mschaums
    Level 10 (208,017 points)
    Applications
    Oct 12, 2015 6:50 PM in response to mschaums

    As I wrote above, you have to restart the computer before you empty the Trash.

  • by mschaums,

    mschaums mschaums Oct 12, 2015 7:20 PM in response to Linc Davis
    Level 1 (1 points)
    Oct 12, 2015 7:20 PM in response to Linc Davis

    I did

  • by Linc Davis,

    Linc Davis Linc Davis Oct 12, 2015 9:16 PM in response to mschaums
    Level 10 (208,017 points)
    Applications
    Oct 12, 2015 9:16 PM in response to mschaums

    Please restart again and then try to empty the Trash.

  • by Exornitence ,

    Exornitence Exornitence Oct 16, 2015 12:51 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 16, 2015 12:51 PM in response to Linc Davis

    I have the same issue

     

    16/10/2015 20:49:49.769 com.apple.xpc.launchd[1]: (com.wondershare.AnjoyTunesHelper[3053]) Service could not initialize: 15A284: xpcproxy + 12644 [1472][19011403-4854-3CCD-9FCF-49C36302EB40]: 0xd

  • by Johan5309,

    Johan5309 Johan5309 Oct 23, 2015 6:39 AM in response to Linc Davis
    Level 1 (0 points)
    Oct 23, 2015 6:39 AM in response to Linc Davis

    I followed the steps above and am also unable to remove the files from the trash folder.  I do have the option to "delete immediately" and it appears as though these folders have been recreated in -

    /var/folders/zz


    Should the "old" files in the trash been be deleted - is it safe to do so?

  • by Linc Davis,

    Linc Davis Linc Davis Oct 23, 2015 12:50 PM in response to Linc Davis
    Level 10 (208,017 points)
    Applications
    Oct 23, 2015 12:50 PM in response to Linc Davis

    If you're running El Capitan, followed the instructions I posted earlier in this thread, and now can't empty the Trash, take either Step 1 or Step 2 below (not both.)

    Step 1

    Restore from the backup you made before moving the folder to the Trash. If you backed up with Time Machine, follow these instructions.

    Step 2

    This procedure will temporarily disable System Integrity Protection, a security feature of OS X that is preventing the Trash from being emptied. After you empty the Trash, the feature will be re-enabled. Nothing else will be changed.

    Start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A copy of Safari will launch. While in Recovery, you'll have no access to your history or bookmarks, but you won't need them. Load this web page.

    Triple-click anywhere in the line below to select it:

    csrutil disable

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    Quit Safari. You'll be returned to the OS X Utilities screen.

    Select

              Utilities Terminal

    from the menu bar. A Terminal window will open. Paste into the window by pressing the key combination command-V.

    Wait for a new line ending in a dollar sign ($) to appear below what you entered. If it doesn't appear, press return.

    Quit Terminal to return to the main screen.

    Restart as usual. You should now be able to empty the Trash. As soon as you've done that, start up in Recovery mode again and load this page in Safari. Run the following command in Terminal as before:

    csrutil enable

    Restart as usual again.

  • by the Beast of Middlesex County,

    the Beast of Middlesex County the Beast of Middlesex County Sep 27, 2016 5:15 PM in response to Linc Davis
    Level 1 (9 points)
    Mac OS X
    Sep 27, 2016 5:15 PM in response to Linc Davis