amatern

Q: El Capitan - This Mac can't connect to iCloud because of a problem with "name@email.com" - is occurring frequently with my new installation of the OS

I upgraded my Mac Book Pro (Retina, 13-inch, Mid 2014) to OS X El Capitan (Version 10.11) yesterday, and now I'm getting frequent iCloud error messages:

 

This Mac can't connect to iCloud because of a problem with "myusername@gmail.com"  Open iCloud preferences to fix this problem.

 

Screen Shot 2015-10-02 at 10.57.39 AM.png

 

 

I enter my password, and get no response.

iCloud, OS X El Capitan (10.11)

Posted on Oct 2, 2015 8:04 AM

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Q: El Capitan - This Mac can't connect to iCloud because of a problem with "name@email.com" - is occurring frequently with my new ins ... more

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  • by ser944,

    ser944 ser944 Oct 11, 2015 11:46 PM in response to jlrodgersjr
    Level 1 (0 points)
    Oct 11, 2015 11:46 PM in response to jlrodgersjr

    Thanks for aid, my account has resumed operation but now my mails arrive on an iPhone is not mine, I deleted this iPhone from the list of family members, I also removed the list relatives but all in vain: a disaster !!!

    Another problem, I received a bill for Apple Music in test malo I never confirmed this service, I informed the assistance but no response

    Apple for years has made life easier, now complicated

    Many thanks

  • by Walmo,

    Walmo Walmo Oct 12, 2015 7:58 AM in response to lbaleme
    Level 1 (3 points)
    Oct 12, 2015 7:58 AM in response to lbaleme

    I'm having the same Keychain problem. I try to enter the correct Keychain password then get the error message that there's a problem signing into iCloud but then that password isn't recognized. I keep having to force quit Keychain to even get it off the screen. Another problem is my keyboard sound buttons have stopped working....what's with that?

  • by tameboy,

    tameboy tameboy Oct 15, 2015 3:44 AM in response to amatern
    Level 1 (0 points)
    Oct 15, 2015 3:44 AM in response to amatern

    I'm having the same problem. This is getting very tiresome Apple. I switched from Windows to Linux because I was fed up with exactly this sort of nonsense with updates and upgrades. I switched from Linux to OS X (at considerable expense) because I was fed up with having to configure and resolve issues myself - but right now I am wondering whether I should have stuck with Linux?

     

    How can you upgrade an OS and break a fundamental service within it without realising?

     

    Never mind us fumbling about trying to fix this, where is the Apple fix / update??

  • by tameboy,

    tameboy tameboy Oct 15, 2015 4:01 AM in response to loïcfernandezcastrillon
    Level 1 (0 points)
    Oct 15, 2015 4:01 AM in response to loïcfernandezcastrillon

    Your suggestion worked for me.

     

    I hope the upgrade is going to be worth this hassle!

  • by EmilioGT,

    EmilioGT EmilioGT Oct 19, 2015 10:27 AM in response to amatern
    Level 1 (0 points)
    Oct 19, 2015 10:27 AM in response to amatern

    I still has this issue, tried every suggestion out there, logging out of iCloud, erasing files, disabling two-step authentication. Nothing worked.

     

    I had to reformat the drive and reinstall Yosemite to gain access to my iCloud resources. What kind of a joke is this? Especially when I realized that the issue was present in the beta stage since June or earlier.

     

    I will stick to Yosemite until they fix this.

  • by twinsplustwo,

    twinsplustwo twinsplustwo Oct 20, 2015 3:52 AM in response to loïcfernandezcastrillon
    Level 1 (0 points)
    Oct 20, 2015 3:52 AM in response to loïcfernandezcastrillon

    Can't log out, says iCloud not available, restarting machine doesn't resolve the same issue.

  • by Peter Monterubio,

    Peter Monterubio Peter Monterubio Oct 20, 2015 5:51 PM in response to lbaleme
    Level 1 (5 points)
    Oct 20, 2015 5:51 PM in response to lbaleme

    Thanks so much! finally got it sorted. Just went through all apple passwords through keychain and updated them to the proper password. Fixed the popups.

  • by Timbodog,

    Timbodog Timbodog Oct 21, 2015 11:31 AM in response to amatern
    Level 1 (0 points)
    Oct 21, 2015 11:31 AM in response to amatern

    I tried as one person suggested starting my Mac in "safe mode" this seemed initially to work, but upon re-starting my machine it was back to same problem with being "there is an error connecting to the Apple ID server"

     

    This problem only happened after I upgraded from Yosemite to El Capitan, earlier in October(2015).

     

    What worked for me was to use "Time Machine" and revert back to a previous time in September when I was using Yosemite. It did warn that you will loose things after this back-up date, but in practice once done, just about everything re-loaded from i cloud so was not a problem.

     

    The following is from Apples instructions to revert to a previous OS X version

     

    To do this restore, make sure your back up drive is plugged in then from the apple menu (top left) select restart. After your Mac restarts and you hear the startup chime (or just buzz) hold down the command and R keys, when the apple logo appears you can release the keys.

     

    Select "Restore from a Time Machine backup  then click continue.


    Select your time machine back-up  disk  (or external hard drive)


    Select the Time Machine backup you want to restore. To restore your computer to the state it was in before you installed the new version of OS X , choose the most recent back-up that occurred before you installed the new version.


    Follow the on screen instructions.


    I agree this is very bad, and reminds me of Microsoft Windows problems, I will not upgrade again to El Capitan until these problems are fixed.


  • by NMJH,

    NMJH NMJH Oct 22, 2015 8:14 AM in response to amatern
    Level 1 (131 points)
    iPhone
    Oct 22, 2015 8:14 AM in response to amatern

    AVAST MAC SECURITY is a program i had installed which created issues with iCloud, scan secured connections was what caused it, maybe you encounter something similar on your mac

  • by roberto274,

    roberto274 roberto274 Oct 23, 2015 4:26 PM in response to amatern
    Level 1 (0 points)
    Oct 23, 2015 4:26 PM in response to amatern

    Hi,

     

    It happened to me the exact moment i restored a backup on my my iPhone 6S. There is a link between the two things.

    I also have problem in downloading iCloud files on my iPhone.

    I went to the apple store in Regent Street and they had no idea. They actually tried google it.......

     

    Do you have recently restored a backup? iPhone 6s?

  • by VBushenev,

    VBushenev VBushenev Oct 24, 2015 1:12 AM in response to EmilioGT
    Level 1 (0 points)
    Oct 24, 2015 1:12 AM in response to EmilioGT

    El Capitan - This Mac can't connect to iCloud because of a problem with "name@email.com" - is occurring frequently with my new installation of the OS

    Just go to file sharing in prefers and change the name Of your Mac. works for me and for my friends.

  • by ser944,

    ser944 ser944 Oct 24, 2015 3:00 AM in response to VBushenev
    Level 1 (0 points)
    Oct 24, 2015 3:00 AM in response to VBushenev

    Rename the computer procedure is complicated and dangerous, many have got the hang of the Mac, however the problem is resolved happily, iPhone of my wife who was receiving my mail is broken by falling on the floor

    Mail has many other problems but i attend next update

     

    Many thanks to all for kind aid

  • by Just hanging,Helpful

    Just hanging Just hanging Oct 25, 2015 6:25 PM in response to ser944
    Level 1 (5 points)
    Oct 25, 2015 6:25 PM in response to ser944

    I solved my problem by logging in through Internet Accounts (right next to iCloud in system preferences) rather than iCloud. As soon as I opened internet accounts it asked me for my password and when I entered it, it was accepted, whereas when I went through iCloud it would get hung and I would have to force quit system preferences. Once I logged in through Internet Accounts, I opened iCloud and I was already logged in successfully there (did not have to re-enter my password).

     

    For the record, I had already tried booting in safe mode, deleting iCloud files in the application support folder, logging out and back through the App Store and many other purported solutions.

  • by WilliamL,

    WilliamL WilliamL Oct 26, 2015 1:53 PM in response to lbaleme
    Level 3 (594 points)
    Desktops
    Oct 26, 2015 1:53 PM in response to lbaleme

    Do you know which keychain items were changed?

  • by NotExiled,

    NotExiled NotExiled Nov 13, 2015 3:47 AM in response to amatern
    Level 1 (105 points)
    Mac OS X
    Nov 13, 2015 3:47 AM in response to amatern

    I was having this problem after "upgrading" to El Capitan (along with many other problems) and I found a possible solution in an old discussion about the same problem when upgrading to Mavericks.  I tried it and it seems to work:

     

    Go to Mail -> Preferences, then click on 'Accounts' and then the 'Advanced' tab.

    Near the bottom, its says 'Authentication' and next to this there are choices. It normally says "Apple Token".

     

    I changed this to "Password" and closed it.  Now everything seems to be working fine.  The strange thing is that when

    I looked at this setting again, it had been changed back to 'Apple Token'.  Hmmmm

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