HT204074: View and remove your associated devices in iTunes

Learn about View and remove your associated devices in iTunes
ramlovin

Q: I cannot remove old devices because they were broken and replace (some more than a year ago.)  Is there any way to remove devices that no longer exist?

I cannot remove old devices because they were broken and replace (some more than a year ago.)  Is there any way to remove devices that no longer exist?

Posted on Oct 12, 2015 4:31 AM

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Q: I cannot remove old devices because they were broken and replace (some more than a year ago.)  Is there any way to remove dev ... more

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  • by Brett L,

    Brett L Brett L Oct 12, 2015 8:08 AM in response to ramlovin
    Community Specialists
    Oct 12, 2015 8:08 AM in response to ramlovin

    Hey ramlovin,

     

    It's good to see you in Apple Support Communities - welcome! I hope you will continue to contribute in the future.

     

    My understanding is that you have several older devices that you want to remove from association to your Apple ID, even though you may not have access to the devices themselves anymore. Is that correct?

     

    Fortunately you can remove an associated device using any computer with iTunes. Follow the steps in this article - View and remove associated devices in iTunes.

     

    Specifically -

    Click to open iTunes and sign in to your Account Information, or use the steps below:

    1. Open iTunes.
    2. Click Sign In, and then enter your Apple ID and password.
    3. Click your name and select Account Info from the drop-down menu.
    4. Enter your password again.

    And

    Remove an associated device

    Under the iTunes in the Cloud section, click Manage Devices. Click Remove next to the device that you want to remove.

    When you remove your Apple ID from a device, the 90-day limit stays in place on that device. But, you can associate your Apple ID to another device that doesn't have the 90-day limit. Depending on when you associated a device, you might need to wait to associate it to a new Apple ID.

    If you can't click Remove (the button is grayed out), the device that you're trying to remove has connected to your Apple ID within the past 30 days. Sign out of the iTunes Store on that device, then try to remove it.

    It would be great to learn if this resolved your issue so that others could benefit from your experience. Of course if your issue persists, let me know so that I can provide additional resources as needed.

     

    Thanks for using Apple Support Communities.

     

    Happy computing.

  • by ramlovin,

    ramlovin ramlovin Oct 12, 2015 9:12 AM in response to Brett L
    Level 1 (0 points)
    Oct 12, 2015 9:12 AM in response to Brett L

    All but 3 are gray even though some were associated over a year ago.

  • by Brett L,

    Brett L Brett L Oct 12, 2015 9:56 AM in response to ramlovin
    Community Specialists
    Oct 12, 2015 9:56 AM in response to ramlovin

    Hi ramlovin,
     
    Thank you for using Apple Support Communities. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.