fdgero

Q: Why is CNNgo showing I am not subscribed when my ipad is here showing I do?

Why is CNNgo showing I am not subscribed, I guess through Diirect TV which I am, but my ipad is here showing on CNNgo.com/activate site that I AM Subbscribed. It won't allow its use on Apple TV!

Posted on Oct 12, 2015 12:42 PM

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Q: Why is CNNgo showing I am not subscribed when my ipad is here showing I do?

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  • by jeremy_v,Solvedanswer

    jeremy_v jeremy_v Oct 12, 2015 8:32 PM in response to fdgero
    Community Specialists
    Oct 12, 2015 8:32 PM in response to fdgero

    Hello fdgero,
     

    Thanks for contributing to the Apple Support Communities. 
     

    It seems like there's a subscription or account issue with CNNgo. Depending on how you initially subscribed, you can contact iTunes Store Support or CNN help about this:
     

    Apple TV: Troubleshooting third-party content providers

    If you have account or billing issues with a content provider

    • If you signed up, subscribed, or purchased through Apple TV using your iTunes Account, contact iTunes Store support and select Purchases, Billing, and Redemption.
    • If you signed up, subscribed, or purchased through a content provider or their site, contact the content provider.


    Best Regards. 

  • by fdgero,

    fdgero fdgero Oct 12, 2015 8:42 PM in response to jeremy_v
    Level 1 (0 points)
    Oct 12, 2015 8:42 PM in response to jeremy_v

    Thanks for the rapid reply Jeremy. I will check with CNN and Direct TV next. Remember though, the other iOS device, Ipad communicated that the account went through and activation should have occurred per my past experience signing up the other channels.

      Again, Many thanks.