johnfromkelso

Q: Error with iOS9 iTunes could not sync notes to iPhone because the iPhone disconnected

Since iOS9 upgrade: When using iTunes to sync with PC get error message: iTunes could not sync notes to iPhone because the iPhone disconnected

iPhone 5, iOS 9

Posted on Sep 20, 2015 9:43 PM

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Q: Error with iOS9 iTunes could not sync notes to iPhone because the iPhone disconnected

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  • by PERFECTFLOW,

    PERFECTFLOW PERFECTFLOW Oct 3, 2015 8:52 AM in response to johnfromkelso
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    Oct 3, 2015 8:52 AM in response to johnfromkelso

    I have the answer. I found this on discussions. If you're using upgraded iCloud notes on IOS9, your notes aren’t visible on devices that use OS X Yosemite or earlier. I have just upgraded my mac from Yosemite to El Capitan and now the notes sync perfectly.

     

    If I'm honest when I upgraded my iPhone and iPad I got some sort of message relating to this and ignored it (regretfully).

     

    I think it was a timing issue as in IOS9 was ready for iPad and iPhone before El capitan was ready for Mac, either way when you do as I describe above everything syncs notes wise just as before IOS9. El Capitain is the answer and seems pretty good so far

  • by Fersanin,

    Fersanin Fersanin Oct 3, 2015 9:06 AM in response to sholdsto
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    Oct 3, 2015 9:06 AM in response to sholdsto

    Bingo!...straight to the point...we are the test , you're right.

    I've stored all notes in a folder...then erased all in notes in outlook, and then erased in the iphone.

    The sync (with zero notes) and then the sync is ok.

    I drag and drop the notes back agin to outlook, and then sync again...and finally goes fine ('till iOS 10 or iTunes 13, I'm affraid...)

     

    Not a very "high tech" solution...but a solution at the end...

     

    Lucky

  • by Rex Rana,

    Rex Rana Rex Rana Oct 3, 2015 12:40 PM in response to PERFECTFLOW
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    Oct 3, 2015 12:40 PM in response to PERFECTFLOW

    I had the same experience. That you for your post. It almost seems that Apple "forced" the upgrade but it would have been nice to know ahead of time.

     

    Rex

  • by Joettefromtx,

    Joettefromtx Joettefromtx Oct 4, 2015 7:35 PM in response to PERFECTFLOW
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    Oct 4, 2015 7:35 PM in response to PERFECTFLOW

    But my iPhone 6 and my MacBookPro are ALL updated and I still can't sync my Notes!  Anyone find an answer yet?

  • by Joettefromtx,

    Joettefromtx Joettefromtx Oct 4, 2015 7:36 PM in response to johnfromkelso
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    Oct 4, 2015 7:36 PM in response to johnfromkelso

    Have you gotten an answer to this problem yet?

  • by Horrgakx,

    Horrgakx Horrgakx Oct 4, 2015 11:06 PM in response to Joettefromtx
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    Oct 4, 2015 11:06 PM in response to Joettefromtx

    UYes there's an answer. Read the thread.

  • by SZB1005,

    SZB1005 SZB1005 Oct 5, 2015 11:49 AM in response to johnfromkelso
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    Oct 5, 2015 11:49 AM in response to johnfromkelso

    Happy for all the Mac users, but the original post was for a PC. I'm assuming that meant a Windows PC. So, I'm still waiting...

  • by Horrgakx,

    Horrgakx Horrgakx Oct 5, 2015 1:41 PM in response to Joettefromtx
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    Oct 5, 2015 1:41 PM in response to Joettefromtx

    Yes there's a solution to it - on PC also - read the thread.

  • by pepeidolioquintanilla,

    pepeidolioquintanilla pepeidolioquintanilla Oct 6, 2015 10:31 AM in response to Horrgakx
    Level 1 (24 points)
    Oct 6, 2015 10:31 AM in response to Horrgakx

    Hi all,

    I'm the one who solved the issue by erasing and copy the notes again...

    It worked...but for my surprise I've seen today that, without any reason, it is having problems again with the sync of notes.

    So...

     

    Apple people...is anybody reading this?...or this is a scream in the desert?  (and "Apple" style scream...).

     

    I though Apple was better...mmm....thinking of mobile phone for future...it has good looking...

  • by nikchenery,

    nikchenery nikchenery Oct 7, 2015 5:08 AM in response to johnfromkelso
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    Oct 7, 2015 5:08 AM in response to johnfromkelso

    Does anyone know of a work around for this that doesn't involve manually deleting / copying all of your notes. That seems quite a long winded way of doing it?

  • by graeme b fraser,

    graeme b fraser graeme b fraser Oct 11, 2015 8:39 AM in response to johnfromkelso
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    Oct 11, 2015 8:39 AM in response to johnfromkelso

    I use a PC and have exactly the same problem, I tried following the solution a week ago ie delete, sync, add to Outlook and sync again but no succes. As there were no other solutions proposed I tried again and it worked, so thanks but what a pain in the butt. Not a good show from iPhone.

  • by hermhart,

    hermhart hermhart Oct 11, 2015 2:00 PM in response to Iscaremyself
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    Oct 11, 2015 2:00 PM in response to Iscaremyself

    That worked for me.  I haven't given it the long term test.  But it seems OK.  Another thing that this solved ...

    After installing iOS9 the notes were run together in one big paragraph rather than each entry starting on its own line.  Now they are back like they are supposed to be.

  • by Nonhominem,

    Nonhominem Nonhominem Oct 11, 2015 10:14 PM in response to pepeidolioquintanilla
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    Oct 11, 2015 10:14 PM in response to pepeidolioquintanilla

    I also resolved it initially the same way "pepeidolioquintanilla" did. My environment is a Windows7 Ultimate Edition, MS-Office/Outlook 2007, iTunes 12.3.0.44, iPhone6 Plus with iOS9.

     

    Like "pepeidolioquintanilla", I am now experiencing the same problem all over again. iTunes is duplicating Notes at random, failing to synch changes at random, fails to synch deletions ... it's a total disaster. After using my iPhones and Outlook for Notes for the last three or four years, this could be a deal breaker for me and I might switch to an Android phone if Apple is going to continue with the constant overburdening of bloatwear we don't need, while nerfing the apps we do need and doing nothing to fix it.

     

    It's maddening how Apple has so completely lost focus on its consumer base and making these products work for us ... it's like they've become Microsoft and are building a dud-O/S every other release and just don't care ... when did that become who Apple was?

  • by phy_tsui,

    phy_tsui phy_tsui Oct 19, 2015 12:56 AM in response to Nonhominem
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    Oct 19, 2015 12:56 AM in response to Nonhominem

    In response to Nonhominem

     

    Hi, I have also synced notes with the Outlook Notes in my PC since iPhone 5 using iTune.  It has worked very well until I upgrade to iOS 9.x.  I also tried to follow your suggested solution to delete all the notes in both iPhone and Outlook.  Then I copy back all 100+ notes back to Outlook and sync again.  It did work initially.  However, after a few times of sync, the error message "could not sync notes to iPhone because the iPhone disconnected" happened again.  I noticed that there is a change to Notes in iPhone.  They have added folder structure to Notes.  I don't know if iTune cannot catch up this change.  In the past, there was an option to check whether you want to sync notes in iTune Info page.  Since iOS9.x, you never see this option in iTune Info page any more.

     

    I rang Apple Support.  They said they need to send to software engineer and asked me to see if the next version of iTune solved this problem.

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