ASE84

Q: ''Sim Not Valid'' on activation screen! *PLEASE HELP*

I have purchased the iPhone 6 64GB Silver from Verizon Wireless. I purchased it on November 18th 2014 and i was able to use the phone under the Verizon Network for 2 days I asked Verizon as ALWAYS to have to Unlocked because i was leaving the country in business trip for a week and therefor i wanted to use my iPhone with the Vodafone Network as i have always done this with the previous iPhone's under Verizon network. When i had my iPhone 5 & iPhone 5S i have called Verizon to have it unlocked and therefor they have done it, but now with the new iPhone 6 they tell me that its a 4G Phone and its already unlocked sir, there is nothing they can do to unlock it any further but in reality the iPhone 6 its Lock to Verizon Wireless Network, according to Apple, and Vodafone they both say that its Locked to Verizon Wireless, that's what it shows in their system. Now i have called Verizon and asked them again to unlock my iPhone which they insist and tell me the same thing over and over even their Manager and Global Team Support including the Supervisors they all say the same thing that the iPhone is Unlocked!!!! Now i have contacted Apple again this time Apple said that it is locked to Verizon is what they see on their computer that this IME#354409063763754  is showing Locked to Verizon once again and again and AGAIN! so who is lying here Apple or Verizon?!? Interesting! one of the Apple costumer care could not believe my story after speaking to 5 different one from Apple and 38 different from Verizon, and there for she decided to call Verizon and find out why aren't they unlocking my device. now, after being on the phone 3 way me Apple care and Verizon for 15min Verizon hangs up the phone on Apples face and tells me I can Not Believe they hang up on my face! interesting huh? Well Apple care then said ill transfer you to Seignior Adviser for further help there is nothing that she could do, but transfer me to much higher grade in helping the costumers. Now the Seignior Adviser couldn't  believe that i had to go through all this and said I'm here to help and i will help, i said sure you will, will see how much you can. Then he tries and tries and in the end NOTHING! since he couldn't do anything he said let me transfer you to much higher which is their Consumer Relations. Now they couldn't believe that i had to go through all this and that they have never heard such story that this had happen to anyone before, there for he was going to help me resolve my issue. Now they have contacted Verizon and Verizon keeps saying the same thing mean while on the Apple system it still shows Locked to Verizon Wireless.

 

Now what they Verizon and Apple did to try and resolve this issue is Connecting my iPhone 6 to iTunes and have it Factory Restore! ok! so i did as i was told,

now after 30 min of restoring the iPhone to factory settings im back to Activation Screen from beginning.

1. Choose Language - English

2. Choose Region - United States

3. Choose Wi-Fi

4. Sim Not Valid!

there is no other options, either go back or retry, and none has worked. I have done the Restore 5 times with and with out sim card  and still same error,

With out the sim card, after choose the Wi-Fi, it says Sim Required, there is no other options only go back and retry.

I put the sim back in and its still says the same

<Back

SIM NOT VALID

The SIM card that you currently have installed in this iPhone s from a carrier that is not Supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

Try Again

Now i cant even go to my home screen what do i do? PLEASE HEP!

I really need to get this iPhone 6 to work, I need help please someone help, they both companies have lied to me Verizon and Apple, and they both not doing a **** thing about it, its been almost 2 months and i haven't been able to enjoy my iPhone, they have got my hard earned $$$$ and they don't send me a new device to have it replaced, I have requested a NEW one since i  have paid for new and they Sorry we cant under their Policy and my 14 money back  is expired, well its expired because of them not me. they keep on pushing and putting me to wait here and there so time went out and me still without a working device yet they have got my money $$$

I really need Help Please any suggestions?

I thank you all very much from the bottom of my heart for taking the time to read and respond to my need.

THANK YOU ALL

 

 

iPhone 6 64GB Silver

Setting - General - About:

Version>                        8.1.2 (12B440)

Model>                          MG642LL/A

Serial Number>              DN*********5MH

IMEI>                          ***********

MEID>                          35440906376375

Modem Firmware>          1.04.00

 

<Personal Information Edited by Host>

iPhone 6, iOS 8.1.2, null

Posted on Sep 3, 2015 7:31 AM

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Q: ''Sim Not Valid'' on activation screen! *PLEASE HELP*

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  • by wdcs2010,

    wdcs2010 wdcs2010 Jul 6, 2015 8:48 AM in response to ASE84
    Level 1 (0 points)
    Jul 6, 2015 8:48 AM in response to ASE84

    ASE84,

     

    I have the same issue as you describe, have Verizon or Apple given you a solution?  I also have an iPhone 6 Plus 128G

     

    Much appreciate if you can reply

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jul 6, 2015 8:54 AM in response to wdcs2010
    Level 8 (38,236 points)
    Mac OS X
    Jul 6, 2015 8:54 AM in response to wdcs2010

    There are a dozen different problems described in this thread, so it really isn't clear what your specific problem is. Why don't you post a NEW message and describe your problem fully, rather than tag on to this thread with over 90 replies? Or read all of the replies; some of them may help you solve whatever problem you have.

  • by Charlie in NYC,

    Charlie in NYC Charlie in NYC Jul 20, 2015 7:52 PM in response to NKAL2004
    Level 1 (0 points)
    Jul 20, 2015 7:52 PM in response to NKAL2004

    Here is your (partial) answer, having just gone through this with a client using a VZN iPhone 6+ (purchased in U.S.A.) in Italy.  First, there is apparently an issue that has come up related to this as of 7/17/2015, which they cannot even pinpoint all the symptoms of nor do they know the solution, but it generates the same error quoted from L Finch below.  Second, and more importantly, VZN confirmed that if you remove your VZN SIM from your phone while abroad (or before leaving the U.S.), you will not be able to use it in your phone again until you are back homeside.  In my/my client's case (I'm a tech consultant), she got to Italy and purchased a Vodaphone SIM, then tried to switch back to the VZN SIM and got that error.  So I think the error is more accurately described as follows: a VZN SIM needs to be on its local (U.S.) network in order to (re-)activate onto the network, otherwise you get the below error message (confirmed).

     

    It sounds like there is a new issue which has cropped up which I mentioned in "first" above, which is why my client is also having a problem getting her Vodaphone Italian SIM to work in the phone, but that's a separate issue. 

     

    Hope that helps...

     

     

    SIM NOT VALID

    The SIM card that you currently have installed in this iPhone s from a carrier that is not Supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

  • by vadadean,

    vadadean vadadean Aug 1, 2015 1:36 AM in response to ASE84
    Level 1 (0 points)
    Aug 1, 2015 1:36 AM in response to ASE84

    After two weeks of iPhone ****, my "SIM not valid" activation error has been resolved. The problem was improper "policy" assignments for my phone on Apple's activation servers. Specifically, the Genius Bar looked up the policies assigned to my device and this was the result.

     

    Current policy: Verizon

    Next policy: Sprint

     

    The Genius Bar had not seen this problem and quickly elevated the support. They requested a fix from Apple's policy/activation server group and the phone worked the next morning.

     

    Background and Summary:

     

    Model: iPhone 5 64GB Black

    Carrier: Verizon

    Source: Phone is a replacement from Apple Genius Bar for an iPhone covered under AppleCare

    Problem Onset: After using iOS 9 beta, performed a DFU factory restore.

    Problem Cause: DFU instigated assignment of "next policy" on activation servers.

    Resolution: Apple corrected policy assignment on activation servers.

    Time Required To Resolve: 12 hours after submission to activation server group, however, it took two weeks of investigating for me to ask the right question.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Aug 1, 2015 7:09 AM in response to vadadean
    Level 8 (38,236 points)
    Mac OS X
    Aug 1, 2015 7:09 AM in response to vadadean

    Great, I'm glad it's resolved.

  • by tumajay,

    tumajay tumajay Sep 3, 2015 7:29 AM in response to Lawrence Finch
    Level 1 (0 points)
    Sep 3, 2015 7:29 AM in response to Lawrence Finch

    Stop saying what you don't know or never experienced please!! It is now a known fact that some verizon iphone 6 and iphone 6 plus are internationally locked. They will work with all gsm carriers in us but locked for international use. I have seen over 5 of them. Still looking for a way to unlock them.

     

    IF you do a carrier check, they all confirm its Locked.

    tthis is an example

    IMEI:***************

    S/N: F7*******5MF

    Model: SVC IPHONE 6 MM 16GB GOLD CI/AR

    ICCID: 89014104277760835995

    Activated: Yes

    iOS: 8.3

    First Activation Date: 2015-05-04

    Last Activation Date: 2015-08-06

    Warranty Ends on: 2016-04-22

    Purchase Date: 2015-04-23

    Bluetooth Mac Address: 9CFC01BD16B7

    WiFi Mac Address: 9CFC01BD16B6

    Find my iPhone: OFF

    ZIP/SSN Required: NO

    Initial Activation Policy Description: 2320 - US GSM/VZW iPhone 6/6 Plus Service Policy

    Applied Activation Policy Description: 2320 - US GSM/VZW iPhone 6/6 Plus Service Policy

    Next Tether Policy Details: 2320 - US GSM/VZW iPhone 6/6 Plus Service Policy

    Lock Status: Locked


    <Personal Information Edited by Host>

  • by tumajay,

    tumajay tumajay Aug 28, 2015 1:02 AM in response to ASE84
    Level 1 (0 points)
    Aug 28, 2015 1:02 AM in response to ASE84

    I Think your phone is unlocked now

  • by meowbie,

    meowbie meowbie Aug 28, 2015 4:43 AM in response to tumajay
    Level 1 (0 points)
    Aug 28, 2015 4:43 AM in response to tumajay

    I feel the same way. I lost count of all the misinformation that I saw in this thread e.g. claiming that Verizon's 2320 iPhone policy couldn't possibly include a non-US carrier lock (which it does). And then there was all the talk about "scam sites", when people were simply posting their GSX reports in order to determine the lock status of their phones.

     

    I'm grateful for all the user reports in this thread though, because they pointed me towards the answer for my own iPhone's issue.

  • by amandan85,

    amandan85 amandan85 Sep 4, 2015 2:15 AM in response to ASE84
    Level 1 (0 points)
    Sep 4, 2015 2:15 AM in response to ASE84

    The issue here is that all verizon iphone 6's are unlocked for gsm in the us but there are some verizon iphone 6's that can be used internationally but you won't know unless you pay for a gsx report from a third party company. What you have is more than likely a regional locked iphone. It will work with att, tmobile etc but not overseas Or outside the U.S.  Apple and verizon don't have answers because they operate in the US and can't tell you why it won't work overseas. Their only business is in the usa. Also if you put a verizon SIM card in an unlocked iphone it will work. My suggestion is to go on e bay and look for verizon iphone 6 unlock service or get an att iphone and unlock it or get an unlocked iphone 6. Don't have apple and verizon running you around and driving you crazy. They don't have an answer for this problem. They will finger point all day. Hopefully this helps. Good luck.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Sep 4, 2015 3:26 AM in response to amandan85
    Level 8 (38,236 points)
    Mac OS X
    Sep 4, 2015 3:26 AM in response to amandan85

    That's VERY BAD advice. I hope no one follows it. DO NOT PAY ANYONE FOR INFORMATION, as there is NO RELIABLE SOURCE of information EXCEPT APPLE. And whatever you do, DO NOT PAY A THIRD PARTY TO UNLOCK YOUR PHONE. All such sites are frauds who will take your money and not deliver a service.

     

    ALL VERIZON IPHONE 6's ARE UNLOCKED WORLDWIDE. If you have one that does not work worldwide there is something wrong with the phone. Either it is damaged or has been hacked or jailbroken.

  • by sushant1727,

    sushant1727 sushant1727 Sep 5, 2015 9:31 AM in response to amandan85
    Level 1 (0 points)
    Sep 5, 2015 9:31 AM in response to amandan85

    Alright so I've gone through the same problem though. IPhoneus variant Verizon unlocked not working when using Vodafone sim in india. It's working in Us when using any gsm sim.

    So its only Airtel sim In India which is working with iPhone 6 verizon unlocked don't know about other countries.

    So if you're in India and have other gsm network then port your number to Airtel which will make your sim work on iPhone 6.

    Note:- The reason for the same I was reading somewhere and it says Airtel bandwidth matches the Verizon somehow and all us sim networks when in India takes airtel network to work so this might be the reason.

  • by ManGyS,

    ManGyS ManGyS Sep 9, 2015 7:32 AM in response to sushant1727
    Level 1 (0 points)
    Sep 9, 2015 7:32 AM in response to sushant1727

    Hi sushant1727, tried my airtel sim with the problematic Verizon iPhone 6 128GB but it still gives the "SIM NOT VALID" error.

  • by Jdutcher711,

    Jdutcher711 Jdutcher711 Sep 10, 2015 5:43 PM in response to ManGyS
    Level 1 (0 points)
    Sep 10, 2015 5:43 PM in response to ManGyS

    Hi my name is Jared I work for a Cellular compay trying to use vzw unlocked phone and had a customer port there # and I phone 6 into our company from VZW. Before this I had never had an issue activating an iPhone from VZW. This one though gave us this error with the sim not being compatible, which is how I ended up here. After 5 hours of me and my customer sitting in my store arguing with Apple and verizon about the phone being "locked" we came to the conclusion that vzw is right it's not locked and it had something to do with apple. We didn't get a result within the 5 hours. I activated a loaner product for him and he left. He kept calling the next day and finally got a rep that asked him to try this. Take our sim out, goto settings, cellular, roaming, CDMA international roaming (if your having this issue yours is probably on) turn it off and no more invalid sim error. I'm not sure if this is the same situation but it sounds like it and this is the fix!

  • by madgefest,

    madgefest madgefest Oct 12, 2015 9:01 PM in response to Lawrence Finch
    Level 1 (0 points)
    Oct 12, 2015 9:01 PM in response to Lawrence Finch

    "As a Verizon customer moving to AT&T, you're in a great position to reuse your iPhone 5S. You should be able to pop out the SIM card and replace it with a SIM card from AT&T or T-Mobile, turn off CDMA roaming, and you should be able to get AT&T 2G, 3G and even 4G LTE service."

     

    FROM: http://www.cnet.com/news/switching-carriers-you-may-be-able-to-take-your-iphone- 5s-with-you/

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Oct 13, 2015 2:46 AM in response to madgefest
    Level 8 (38,236 points)
    Mac OS X
    Oct 13, 2015 2:46 AM in response to madgefest

    What does this have to do with the post I made in January, where I said that the phone had a DEFECTIVE SIM or a hardware problem? I didn't say anything about the phone being locked?

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