LETS DO COKE

Q: The shared library "Cloud Music Library" is not responding. (503)

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Today I've run into my first problem with Apple Music. It's not loading any of my songs that I've added from Apple Music. It's graying out all of them. I've been using Apple Music for weeks and am just now getting this error message.

 

I have Norton Security Suite. Is this a common problem that Norton is causing or something else?

Windows 7

Posted on Jul 17, 2015 9:42 AM

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Q: The shared library "Cloud Music Library" is not responding. (503)

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  • by cwlandes,

    cwlandes cwlandes Jul 17, 2015 11:08 AM in response to LETS DO COKE
    Level 1 (0 points)
    Jul 17, 2015 11:08 AM in response to LETS DO COKE

    I was having the same problem on my Mac. It seems to have resolved itself for now. Anyone else still getting pop-ups?

  • by DarkWaterSong,

    DarkWaterSong DarkWaterSong Jul 17, 2015 11:22 AM in response to LETS DO COKE
    Level 1 (0 points)
    Jul 17, 2015 11:22 AM in response to LETS DO COKE

    Same issue on Windows 7 Pro 64 Bit with AVG Internet Security, with the firewall disabled or enabled.  On:

    2015-07-17_11-20-18.png

    Das error:

    2015-07-17_11-10-48.png

     

    On and things seem to work for a few minutes, and then the error comes back.

  • by Al Price,

    Al Price Al Price Jul 17, 2015 11:25 AM in response to DarkWaterSong
    Level 1 (8 points)
    Mac OS X
    Jul 17, 2015 11:25 AM in response to DarkWaterSong

    Me too.  I tried contacting Apple support but they want $29 to talk to them.  Screw that.  

     

    Its quite obviously a bug in this new version of iTunes.   Come on, Apple, clean up your mess!

     

    Al

  • by LETS DO COKE,

    LETS DO COKE LETS DO COKE Jul 17, 2015 11:30 AM in response to Al Price
    Level 1 (0 points)
    Jul 17, 2015 11:30 AM in response to Al Price

    Oh yeah I saw that and couldn't ******* believe it. Literally every company out there has a way for you to just chat with a customer service rep and they give you one free one and then want to charge $30 for the next time? Are you kidding me? What if my problem doesn't get fixed?

     

    It's one thing if this was free but I'm dishing out $10 a month I should be able to talk to someone whenever I **** well please.

  • by danryker,

    danryker danryker Jul 17, 2015 11:31 AM in response to LETS DO COKE
    Level 1 (0 points)
    Jul 17, 2015 11:31 AM in response to LETS DO COKE

    It is still happening for me.

  • by Pinksteady,

    Pinksteady Pinksteady Jul 17, 2015 11:41 AM in response to danryker
    Level 1 (20 points)
    Jul 17, 2015 11:41 AM in response to danryker

    FYI this is happening on iTunes for Mac OS as well.

  • by lumberpanic,

    lumberpanic lumberpanic Jul 17, 2015 11:43 AM in response to LETS DO COKE
    Level 1 (0 points)
    Jul 17, 2015 11:43 AM in response to LETS DO COKE

    I'm pretty sure this is an Apple problem, most likely on their end. HTTP status code 503 is "Service Unavailable". My guess is that something on their application front-end (firewalls, load balancers, HTTP servers) is overloaded or misconfigured. Patience is probably the best approach at this point.

  • by jacobjuarez96,

    jacobjuarez96 jacobjuarez96 Jul 17, 2015 12:00 PM in response to LETS DO COKE
    Level 1 (0 points)
    Jul 17, 2015 12:00 PM in response to LETS DO COKE

    I had the same exact problem. The only thing I did was restart my computer and it fixed it! Let me know if this helps!

  • by TreyToups,

    TreyToups TreyToups Jul 17, 2015 12:11 PM in response to LETS DO COKE
    Level 1 (0 points)
    Jul 17, 2015 12:11 PM in response to LETS DO COKE

    I was able to resolve this issue on Yosemite 10.10.4. I'm not sure if it will work for Windows users.

     

    I tried signing out, turning off the library in the cloud, tried reinstalling iTunes, restarting, etc., and nothing would bring my iTunes Match and Apple Music songs back. I finally logged out of my user and logged into a test user, signed in with my Apple ID there, and then logged back into my main user. This caused the songs to return and the items in the cloud became playable again. Previously, I wasn't able to add any songs from Apple Music to my library without getting the error posted above, but I can now add them without issues and the streaming is working.

    Hope this helps!

  • by LETS DO COKE,

    LETS DO COKE LETS DO COKE Jul 17, 2015 12:44 PM in response to TreyToups
    Level 1 (0 points)
    Jul 17, 2015 12:44 PM in response to TreyToups

    Honestly I believe the issue has been resolved on their end. I just pulled up my itunes without having to mess with anything and it pulled up all my added music.

  • by goi42,

    goi42 goi42 Jul 17, 2015 1:39 PM in response to LETS DO COKE
    Level 1 (4 points)
    iPhone
    Jul 17, 2015 1:39 PM in response to LETS DO COKE

    Yes, mine's been stable for an hour or so.

  • by samhaque,

    samhaque samhaque Aug 4, 2015 12:15 AM in response to TreyToups
    Level 1 (24 points)
    Aug 4, 2015 12:15 AM in response to TreyToups

    Signing in from different use account didn't do anything. Still same thing.

  • by johnfromgrenada,

    johnfromgrenada johnfromgrenada Sep 26, 2015 12:16 PM in response to LETS DO COKE
    Level 1 (0 points)
    Sep 26, 2015 12:16 PM in response to LETS DO COKE

    just starting having the same issue today for the first time today 9/26/2015. Running windows 10. is this still a patience issue?

  • by GordieT,

    GordieT GordieT Oct 13, 2015 11:36 AM in response to johnfromgrenada
    Level 1 (0 points)
    Oct 13, 2015 11:36 AM in response to johnfromgrenada

    First time this happened to me was today. Seemed to be some connectivity issues to the store over the weekend as well. I have subscribed to Apple Music (family subscription; my ID is the primary) and I still have Match turned on (so need to have access to that iCloud library - don't want to deselect that option). I expect it is a periodic issue and it will resolve in time. I am running an Apple Time Machine running the current software as well, so I don't think that my router is blocking access on port 443 and I don't have a firewall on my computer running separately. Patience, it seems, is the key here. Any other observations?

  • by jej107,

    jej107 jej107 Oct 13, 2015 11:37 AM in response to johnfromgrenada
    Level 1 (0 points)
    Oct 13, 2015 11:37 AM in response to johnfromgrenada

    Having the same issue today - using El Capitan. No problems with iPhone on same wifi. Frustrating.

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