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Q: The shared library "Cloud Music Library" is not responding. (503)

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Today I've run into my first problem with Apple Music. It's not loading any of my songs that I've added from Apple Music. It's graying out all of them. I've been using Apple Music for weeks and am just now getting this error message.

 

I have Norton Security Suite. Is this a common problem that Norton is causing or something else?

Windows 7

Posted on Jul 17, 2015 9:42 AM

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Q: The shared library "Cloud Music Library" is not responding. (503)

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  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Oct 13, 2015 11:37 AM in response to GordieT
    Level 1 (84 points)
    Apple Watch
    Oct 13, 2015 11:37 AM in response to GordieT

    I am seeing this now. Good old cloud reliability!

  • by GordieT,

    GordieT GordieT Oct 13, 2015 11:46 AM in response to jej107
    Level 1 (0 points)
    Oct 13, 2015 11:46 AM in response to jej107

    Yes, I should have also said I was on El Capitan as well. Hiccups in the universe.

  • by the_breeze,

    the_breeze the_breeze Oct 13, 2015 12:11 PM in response to LETS DO COKE
    Level 1 (4 points)
    Oct 13, 2015 12:11 PM in response to LETS DO COKE

    What the **** is this nothing is working on itunes, PC, iphone ?    What gives. We pay for this................

     

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Oct 13, 2015 12:26 PM in response to the_breeze
    Level 1 (84 points)
    Apple Watch
    Oct 13, 2015 12:26 PM in response to the_breeze

    MY issue is with Windows so seems across the board. Typical of Apple lately, buggy releases, problems with the App Store in recent days and now this. Not good enough

  • by marioflow,

    marioflow marioflow Oct 13, 2015 12:35 PM in response to Scottyboy99
    Level 1 (0 points)
    Oct 13, 2015 12:35 PM in response to Scottyboy99

    using Apple Macbook and iTunes.

    Same problem here. it is so annoying, i cant use iTunes at all right now.

    it started when i had the first Apple Music Song in my Library.

    Pretty annoying for a paid for Service...

  • by Robbie Sinclair1,

    Robbie Sinclair1 Robbie Sinclair1 Oct 13, 2015 12:35 PM in response to jej107
    Level 1 (5 points)
    Mac OS X
    Oct 13, 2015 12:35 PM in response to jej107

    Just started happening on my Mac today (October 13) as well. Since a few people are posting today, it's hopefully a problem on Apple's end that will be resolved soon.

     

    -R

  • by Zinovia42,

    Zinovia42 Zinovia42 Oct 13, 2015 12:51 PM in response to Robbie Sinclair1
    Level 1 (0 points)
    Oct 13, 2015 12:51 PM in response to Robbie Sinclair1

    Happening here as well. Yosemite 10.10.5. I think it is unrelated to the OS, but is a problem with the iCloud service. Please get this straightened out.

  • by tafuri,

    tafuri tafuri Oct 13, 2015 1:03 PM in response to Robbie Sinclair1
    Level 1 (0 points)
    Oct 13, 2015 1:03 PM in response to Robbie Sinclair1

    It just happened to me right now (october 13 night).

     

    Apple please simplify your massive empire of malfunctioning apps, both on osx and ios. I need simplicity and user friendliness.

     

    Ah it'd be great if you give us a month for free after this debacle.

  • by madmax0412,

    madmax0412 madmax0412 Oct 13, 2015 1:03 PM in response to Zinovia42
    Level 1 (0 points)
    Oct 13, 2015 1:03 PM in response to Zinovia42

    Same here on my macbook pro v 10.11 El Capitan. I've been getting the same error popping up frequently for the last 3 or 4 hours. No issues with my iPhone 6 however.

  • by rsnyder6,

    rsnyder6 rsnyder6 Oct 13, 2015 1:05 PM in response to LETS DO COKE
    Level 1 (15 points)
    Oct 13, 2015 1:05 PM in response to LETS DO COKE

    Apple's system status is saying the iTunes Store service may be unavailable for some users.

     

    Looks like the trouble started this morning.

  • by 00Zeus,

    00Zeus 00Zeus Oct 13, 2015 1:23 PM in response to LETS DO COKE
    Level 1 (0 points)
    Oct 13, 2015 1:23 PM in response to LETS DO COKE

    I have the same issue.

     

    On Mac.

    I wonder if this has anything to do with the fact that the trial version of my AppleMusic just ran out. I noticed a charge for the monthly subscription on my credit card last night...

  • by Deckyon,

    Deckyon Deckyon Oct 13, 2015 1:37 PM in response to 00Zeus
    Level 1 (16 points)
    Oct 13, 2015 1:37 PM in response to 00Zeus

    There have been issues today with the iTunes store, so this will probably (said with trepidation) go away in a matter of time.  Best thing I can think of is to just be patient for now.  What I have noticed is that it is not keeping me from buying songs or creating playlists or editing playlists, they just are not syncing up between devices.  I bought an album in iTunes and it downloaded on my devices, but the playlists I created and changed afterward did not sync.

     

    Your music is there, it just isnt syncing yet.

     

    I am on the latest version of OSX, iOS and iTunes across my Mac, iPhone 6S+ and iPad Air 2.  I made no changes to the machine or my network between yesterday (made changes, applied and sync'd across all devices) and today (changes made on Mac not sync'd across all devices).

  • by KissMum,

    KissMum KissMum Oct 13, 2015 2:34 PM in response to madmax0412
    Level 1 (0 points)
    Oct 13, 2015 2:34 PM in response to madmax0412

    ditto!

  • by Grimslinger,

    Grimslinger Grimslinger Oct 13, 2015 2:42 PM in response to Deckyon
    Level 1 (0 points)
    Oct 13, 2015 2:42 PM in response to Deckyon

    My problem is that my music, is in fact-not there. I recently bought an album and it has acted as if I did not buy it and only used it from Apple music. However, my bill from Itunes says otherwise and I should, at least be able to listen to that. But it won't let me access that or any of the music I have gotten since Apple music has been a thing.

  • by Pvik,

    Pvik Pvik Oct 13, 2015 2:53 PM in response to Deckyon
    Level 1 (10 points)
    Oct 13, 2015 2:53 PM in response to Deckyon

    Same issue, started today. On Yosemite.

     

    Patience is key here.

     

    If you look at all of the posts they all happen on the same day so it's obviously a server side issue with Apple.

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