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Q: Charged for creating Apple ID without warning!

while creating my apple id, i filled in my visa card details as it was clearly mentioned that no charge will be made unless i make a purchase. I was immediately levied what a customer support exec explained to me (later) was a one time charge to create an apple id. This is quite distressing - being charged for something without warning and that too for just creating an ID! My question is this - why isn't this charge transparent? If there is a charge for creating an apple id, shouldn't apple make sure that the person creating an ID is made aware of this charge before submitting their billing information!? This was completely unexpected and i was saddened that apple has to resort to misinformation to make money. Where's the integrity?

Posted on Oct 14, 2015 4:02 AM

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Q: Charged for creating Apple ID without warning!

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  • by KiltedTim,

    KiltedTim KiltedTim Oct 14, 2015 4:05 AM in response to eskuire
    Level 9 (55,926 points)
    Mac OS X
    Oct 14, 2015 4:05 AM in response to eskuire

    You were not charged. An authorization was run against the card you provided to verify that it is valid. If you used a debit card, your bank may show this as a pending charge. It will drop off in a few days at most. This is common with many merchants when you use a debit card.

  • by eskuire,

    eskuire eskuire Oct 14, 2015 4:24 AM in response to KiltedTim
    Level 1 (0 points)
    Oct 14, 2015 4:24 AM in response to KiltedTim

    Actually, i posted after speaking with customer service. The rep empathized with me saying he would be upset too if charged without warning and that he has initiated a reversal of the charge which would happen in their next billing cycle. Also checked my account before speaking with customer service - the charge had been applied and is not pending. Although i wish you were right, that would have made me feel better about it! Thanks for your reply! :~) ... the customer rep also suggested i provide feedback to Apple about this issue, which i did..

  • by stedman1,

    stedman1 stedman1 Oct 14, 2015 4:24 AM in response to eskuire
    Level 9 (73,915 points)
    Apple Watch
    Oct 14, 2015 4:24 AM in response to eskuire
  • by eskuire,

    eskuire eskuire Oct 15, 2015 4:12 AM in response to stedman1
    Level 1 (0 points)
    Oct 15, 2015 4:12 AM in response to stedman1

    As per the Apple CSR i spoke with, a charge was applied for which he's initiated a reversal upon my request. As per my bank's CSR, a charge was applied, and not an authorization request. As the process for creating an Apple ID is automated, it's not likely a one-off, which is why i felt it prudent to post about it. (Maybe it's country specific?) If at all both the Apple and my bank's CSRs whom i spoke with did not give me correct info, and if i come to know about it eventually, i'll update this discussion. Thanks though!