Gordon Hodgson

Q: Transfer Purchases no longer working

I've had this issue, since updating to iOS 9 GM-candidate, and the last version of iTunes, and it persists now to iOS 9.0 and iTunes 12.3.0.44 (today's updates).

 

Clicking 'File->Devices->Transfer purchases (etc...)' does nothing.

 

Is anyone else experiencing this?

 

I'm trying to back up a couple apps to my iMac, as they have been taken off the iTunes store, and I would like to keep a backup.

Posted on Sep 16, 2015 12:12 PM

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Q: Transfer Purchases no longer working

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  • by winemuse,

    winemuse winemuse Oct 14, 2015 10:38 AM in response to Gordon Hodgson
    Level 1 (0 points)
    Oct 14, 2015 10:38 AM in response to Gordon Hodgson

    I am also having this issue, and I've tried 10 times to transfer the purchase, a few times with Apple Tech Support on the phone.

     

    Doesn't work. I cannot do a Restore, since Apple says I will have to repurchase my purchases since they are not being transferred.

    It's a Catch-22.

     

    The new updates (9.0 and 9.0.2) have made the phone unreliable for texting, messaging and internet.

     

    A complete mess.

  • by petermac87,

    petermac87 petermac87 Oct 14, 2015 11:27 AM in response to winemuse
    Level 5 (7,402 points)
    Oct 14, 2015 11:27 AM in response to winemuse

    winemuse wrote:

     

    I am also having this issue, and I've tried 10 times to transfer the purchase, a few times with Apple Tech Support on the phone.

     

    Doesn't work. I cannot do a Restore, since Apple says I will have to repurchase my purchases since they are not being transferred.

    It's a Catch-22.

     

    The new updates (9.0 and 9.0.2) have made the phone unreliable for texting, messaging and internet.

     

    A complete mess.

    Working as it should here. We have over 60 iOS devices in the studios running iOS9 without seeing any symptoms. Try a reset. If that doesn't work, then physically take it into your local Apple Store where they can view your issues first hand.

     

    Cheers

     

    Pete

  • by Paul Malone,

    Paul Malone Paul Malone Oct 14, 2015 11:35 AM in response to petermac87
    Level 1 (11 points)
    Oct 14, 2015 11:35 AM in response to petermac87

    Pete...

     

    Are your 60 iOS devices running iOS9 transferring apps that have been updated on the device to iTunes during a backup?

  • by petermac87,

    petermac87 petermac87 Oct 14, 2015 11:42 AM in response to Paul Malone
    Level 5 (7,402 points)
    Oct 14, 2015 11:42 AM in response to Paul Malone

    They get backed up every second day. All Apps are transferring both ways. Perhaps it dependss on certain Apps.

     

    Pete

  • by shadow,

    shadow shadow Oct 14, 2015 12:25 PM in response to Dream-Cypher
    Level 1 (5 points)
    Oct 14, 2015 12:25 PM in response to Dream-Cypher

    Pretty much what i did too, had to many old stuff so i deleted everything and was hoping it would download the ones i actually use but Apple gave me the middle finger

     

    All we can do it to wait sadly.

  • by shadow,

    shadow shadow Oct 14, 2015 12:28 PM in response to petermac87
    Level 1 (5 points)
    Oct 14, 2015 12:28 PM in response to petermac87

    The problem is if you dont change anything it works but once you do something "different" like removing all the apps from the folder you break the flow.

    Your welcome to try it with one of your 60 devices and see for yourself

  • by petermac87,

    petermac87 petermac87 Oct 14, 2015 12:30 PM in response to shadow
    Level 5 (7,402 points)
    Oct 14, 2015 12:30 PM in response to shadow

    shadow wrote:

     

    The problem is if you dont change anything it works but once you do something "different" like removing all the apps from the folder you break the flow.

    Your welcome to try it with one of your 60 devices and see for yourself

    Why would I want to try that? And they are not all personal items, they are items allotted to staff.

     

    Pete

  • by Jerry Fornal,

    Jerry Fornal Jerry Fornal Oct 14, 2015 12:49 PM in response to petermac87
    Level 1 (5 points)
    Oct 14, 2015 12:49 PM in response to petermac87

    I think we might be confusing the issues here.  If something happens to your computer and your hard drive goes kerplunk, when you re-download iTunes and attempt to transfer your apps back to your computer from your device, it no longer works.  Your only option is to re-download every single app, song, video and ringtone to your computer.  Even if you have your entire iTunes library stored on your iPhone, it does you no good - you have to re-download everything.

     

    Same thing happens in the other direction:  if you buy a NEW iPhone and you have everything you want on your library in iTunes, the apps will not transfer over.  The backup will map out what apps should be on your new iPhone and where they should be (ie - what folder they should be in) - but iTunes will not actually put the app on your phone.  You have to re-download it to your phone.

     

    I was on vacation when I purchased the new iPhone 6s.  I had my work laptop with me.  I made a backup of my iPhone 5s to my work laptop and none of the apps, music, videos or ringtones transferred over to the PC (which was an authorized PC).  When I hooked up the iPhone 6s, it received information on which apps it should have and where to place them, but then began downloading them, one-by-one, OTA.  The music and ringtones were also not transferred.

     

    I had a huge playlist of songs that I had made for that vacation that I could not put on my new iPhone without re-downloading every single song to either my work laptop or the iPhone - even though I had an iPhone 5s sitting right there with everything I wanted on it.

     

    I gotta say - this time around, things most certaintly did not "just work".

     

    I came home from vacation having to download the rest of my apps, music, videos and ringtones on my WiFi network before I had a "complete" iPhone again.  And don't get me started on the data overages on my mobile bill...

     

    EDIT - Correction, the music, videos and ringtones that reside on your hard drive DO transfer from the PC.  The apps do not.  I didn't have to re-download every song, video or ringtone, but I did have to re-download every single app.

  • by cackleberry,

    cackleberry cackleberry Oct 14, 2015 3:50 PM in response to Jerry Fornal
    Level 1 (0 points)
    Oct 14, 2015 3:50 PM in response to Jerry Fornal

    That's the best example I've seen yet, and gets to the problems I attempted to describe. Hopefully Apple acts on this soon. Appreciate your input here.

  • by petermac87,

    petermac87 petermac87 Oct 14, 2015 4:42 PM in response to cackleberry
    Level 5 (7,402 points)
    Oct 14, 2015 4:42 PM in response to cackleberry

    cackleberry wrote:

     

    That's the best example I've seen yet, and gets to the problems I attempted to describe. Hopefully Apple acts on this soon. Appreciate your input here.

    Apple will not act on it unless users tell them of the issue. That is why they have a Feedback page.

     

    Cheers

     

    Pete

  • by cackleberry,

    cackleberry cackleberry Oct 14, 2015 5:14 PM in response to petermac87
    Level 1 (0 points)
    Oct 14, 2015 5:14 PM in response to petermac87

    Which is why I left feedback for them on this terrible "feature" already, and I hope many more people will as well.

     

    Cheers

  • by Jerry Fornal,

    Jerry Fornal Jerry Fornal Oct 14, 2015 6:43 PM in response to petermac87
    Level 1 (5 points)
    Oct 14, 2015 6:43 PM in response to petermac87

    That's a great suggestion. 

     

    I have already voiced my opinion using the Feedback page.  Unfortunately, from what I've read - this is something that Apple did intentionally in order to implement their new "App Thinning" feature, so I'm not sure they'll consider it an "issue".  But you're right - they won't know of our displeasure with this new "feature" unless we alert them to it.

     

    I urge everyone who has concerns in this thread to click the link Peter provided and let Apple know that this is a step backwards in terms of functionality and overall user experience.

  • by petermac87,

    petermac87 petermac87 Oct 14, 2015 6:50 PM in response to cackleberry
    Level 5 (7,402 points)
    Oct 14, 2015 6:50 PM in response to cackleberry

    cackleberry wrote:

     

    Which is why I left feedback for them on this terrible "feature" already, and I hope many more people will as well.

     

    Cheers

    Yes and with enough users voicing displeasure over changes, Apple have been known, in the past, to listen and act on them. Even though I have not experienced the issue, I do not doubt that some are.

     

    Good Luck

     

    Pete

  • by woodmeister50,

    woodmeister50 woodmeister50 Oct 15, 2015 8:38 AM in response to Jerry Fornal
    Level 5 (5,532 points)
    Mac OS X
    Oct 15, 2015 8:38 AM in response to Jerry Fornal

    There is all manner of talk that it MUST be done like this because of

    "App Thinning".

     

    Either the iTunes/App Store developers just don't want to make the effort

    to make all this new stuff transparent to the users and have things work as they always

    have, or they were simply told not to and do it in a way to push it out as fast as possible

    and the users be damned!!!!  After all, iTunes does know what device is plugged in

    and Apple knows what devices and apps you have.

     

    As for me, I have also sent my displeasure to Apple via the feedback channel.

    Will probably fall on deaf ears though.

  • by Gordon Hodgson,

    Gordon Hodgson Gordon Hodgson Oct 15, 2015 12:53 PM in response to Jerry Fornal
    Level 1 (56 points)
    iPhone
    Oct 15, 2015 12:53 PM in response to Jerry Fornal

    The apps definitely do still transfer mac to iPhone for me.

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