HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software

scarpatchi

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Q: ipone 5s goes to blue screen while updating ios. non responsive after that.

iphone 5s goes to blue screen while updating ios. non responsive after that.

iPhone 5s, iOS 9.0.2

Posted on Oct 14, 2015 3:17 AM

I have this question too

Q: ipone 5s goes to blue screen while updating ios. non responsive after that.

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by Brett L,

Brett L Oct 14, 2015 2:06 PM in response to scarpatchi
Community Specialists

Oct 14, 2015 2:06 PM in response to scarpatchi

Howdy scarpatchi,

If you are having an issue with being unable to complete the updating of your iPhone's iOS software version, I would suggest that you troubleshoot using the steps in this article - Resolve iOS update and restore errors in iTunes.

Thanks for using Apple Support Communities.

Best to you.
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