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MeghaJEZUS

Q: Mac Mail - Message Body Not Displayed

Been having a problem as of late with the Mac Mail app,

I cant seem to view message bodies and can only see the sender/subject/ect. but no message body.

When I load the message on my phone or icloud.com it e-mail displays fine.

I have tried rebuilding the mailbox twice already but it had no effect.

Any Help?

MacBook Pro, OS X Yosemite (10.10.3)

Posted on May 4, 2015 1:03 PM

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Q: Mac Mail - Message Body Not Displayed

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  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder May 4, 2015 3:30 PM in response to MeghaJEZUS
    Level 9 (60,677 points)
    Desktops
    May 4, 2015 3:30 PM in response to MeghaJEZUS

    If you can see the Headers, you are not having a problem sending or getting emails, or having them organized in mailboxes.

     

    You are having a problem with how Mail is Presenting your emails to you.

     

    This article describes how folks who re-designed Mail expected it to work for you. Note that this is different from how it worked since the first version of Mac OS X, and there are multiple ways to screw it up so that the information you care about is not displayed properly, starting with "Conversations".

     

    Mac Basics: Use Mail on your Mac - Apple Support

     

    .

  • by Linc Davis,Helpful

    Linc Davis Linc Davis May 4, 2015 4:30 PM in response to MeghaJEZUS
    Level 10 (207,926 points)
    Applications
    May 4, 2015 4:30 PM in response to MeghaJEZUS

    Quit Mail. Force quit if necessary.

    Back up all data before proceeding.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Mail/V2/MailData

    Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

              Go Go to Folder

    from the menu bar. Paste into the box that opens by pressing command-V, then press return.

    A folder window will open. Inside it there should be files with names as follows:

              Envelope Index

              ExternalUpdates.storedata

    Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.

    Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.

    Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.

  • by goette,

    goette goette Jul 9, 2015 1:56 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 9, 2015 1:56 PM in response to Linc Davis

    Linc

    I've tried what you suggested but I continue to have the same issue. I'm getting the emails but with the body basically empty.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jul 9, 2015 2:23 PM in response to goette
    Level 9 (60,677 points)
    Desktops
    Jul 9, 2015 2:23 PM in response to goette

    Take a screenshot:

     

    Use command-Shift-4, press spacebar, then click the window you want to capture. default is to save to the desktop as "Screen Shot 2015... date& time"

     

    Post the screenshot:

     

    On the forums, start a reply, then click the little camera icon in the header. navigate to the Screen Shot you just saved, and select to post in your message. Click "Reply" button.

  • by goette,

    goette goette Jul 9, 2015 5:00 PM in response to Grant Bennet-Alder
    Level 1 (0 points)
    Jul 9, 2015 5:00 PM in response to Grant Bennet-Alder

    Screen Shot 2015-07-09 at 4.59.41 PM.png

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jul 9, 2015 6:26 PM in response to goette
    Level 9 (60,677 points)
    Desktops
    Jul 9, 2015 6:26 PM in response to goette

    Try setting Classic Layout in Mail Preferences:

    MailView.png

     

    If Classic Layout gets you the message bodies, then in "new" layout perhaps you may have swiped the edges of one or more of the message areas too far to the side of the screen. Check carefully to see if there is an adjustment control along one edge of that viewer pane.

  • by cdhw,

    cdhw cdhw Jul 9, 2015 6:43 PM in response to MeghaJEZUS
    Level 4 (2,623 points)
    Servers Enterprise
    Jul 9, 2015 6:43 PM in response to MeghaJEZUS

    Long-shot: Have you set the font to 'white' bac any chance?

     

    C.

  • by goette,

    goette goette Jul 9, 2015 10:14 PM in response to Grant Bennet-Alder
    Level 1 (0 points)
    Jul 9, 2015 10:14 PM in response to Grant Bennet-Alder

    Still no luck

    Screen Shot 2015-07-09 at 10.11.47 PM.png

     

    Screen Shot 2015-07-09 at 10.12.59 PM.png

  • by goette,

    goette goette Jul 9, 2015 10:15 PM in response to cdhw
    Level 1 (0 points)
    Jul 9, 2015 10:15 PM in response to cdhw

    No, I haven't changed the colors.

    Screen Shot 2015-07-09 at 10.11.37 PM.png

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jul 10, 2015 10:46 AM in response to goette
    Level 9 (60,677 points)
    Desktops
    Jul 10, 2015 10:46 AM in response to goette

    If you un-install these two extensions, does anything change?

     

    Screen Shot 2015-07-10 at 1.43.51 PM.png

     

    Are you certain these are the current versions of these extensions for 10.10.4?

  • by voodoolove,

    voodoolove voodoolove Jul 16, 2015 3:37 AM in response to MeghaJEZUS
    Level 1 (0 points)
    Jul 16, 2015 3:37 AM in response to MeghaJEZUS

    I'm also having the exact same issue. The message body isn't displayed. For me, in the message list along the left, I only see the From Address and the Subject; the message Body isn't shown and when you select a message, it doesn't load in the pane on the right.

     

    I'm running OS X Version 10.10.4 (14E46) and Mac Mail Version 8.2 (2102).

  • by cdhw,

    cdhw cdhw Jul 16, 2015 3:43 AM in response to voodoolove
    Level 4 (2,623 points)
    Servers Enterprise
    Jul 16, 2015 3:43 AM in response to voodoolove

    Do you have any Mail 'plugins' installed? If so, try uninstalling them:

     

         http://osxdaily.com/2014/02/05/uninstall-mail-app-plugin-mac-os-x/

     

    C.

  • by voodoolove,

    voodoolove voodoolove Jul 16, 2015 3:46 AM in response to cdhw
    Level 1 (0 points)
    Jul 16, 2015 3:46 AM in response to cdhw

    No I don't have any plugins installed. It is a relatively new install of Yosemite (as of last week). I had the same issue previously and decided to do a full system restore but to no avail.

  • by Prof Tournesol,Helpful

    Prof Tournesol Prof Tournesol Oct 14, 2015 10:10 PM in response to MeghaJEZUS
    Level 1 (5 points)
    Oct 14, 2015 10:10 PM in response to MeghaJEZUS

    I've had the same issue. It started with 10.10.x and it's continued into 10.11. I have no mail plug-ins but it only happens with occasional mail messages. If I quit and reopen Mail then the same messages display properly.

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