markelshout

Q: No video capture devices were found?

Macbook Air Late 2013 15 inch NVIDIA GeForce GT 750M 2048 MB

 

Camera is not found in system or anywhere and yet it is supposed to exist as a 720hd Facetime Camera according to the specs. I think it may have vanished after one of the many updates. A little help please!

MacBook Pro with Retina display, OS X El Capitan (10.11), Late 2013

Posted on Oct 15, 2015 6:51 AM

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Q: No video capture devices were found?

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  • by EZ Jim,

    EZ Jim EZ Jim Oct 15, 2015 9:43 AM in response to markelshout
    Level 7 (22,547 points)
    Oct 15, 2015 9:43 AM in response to markelshout

    One of these will fix your problem:

     

    (1) If restarting your Mac doesn't fix the problem,

     

    (2) use Apple's http://support.apple.com/kb/HT2090.

     

    (BTW - The Troubleshooting article calls the camera an "iSight".  However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your built-in camera, the same info and troubleshooting applies.)

     

    Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account.  Do NOT use the "Guest" account for this test.  If you do not have more than one user account for the testing, create a new one now.  If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.

     

    A "Standard" user account is all you need for testing.

     

    (3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS.  Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.

     

    (4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.

     

     

    Message was edited by: EZ Jim

     

    Mac OSX 10.11