susanfog

Q: My phone showing calls from another phone on my account.

I have an iPhone 5.  There are four other phones on my account.  Phone calls from one of the phones (iPhone 6) are showing on my call log.  Today (for the first time) I even got a notification on my lock screen that I had 3 missed calls from someone actually calling the other phone.  (It did not actually ring my phone or leave an entry in my call history this one time!)


I checked settings to make sure I had not selected this other phone number, but that particular phone number did not even appear on the list!  That one phone is the only one leaving records of its calls in my call history.  Since it is the only phone not listed under the iMessage setting "You can be reached by iMessage at...", I feel like this might be a possible connection to the problem.


Any ideas?  Thanks!

iPhone 5, iOS 7.1.2

Posted on May 26, 2015 1:40 PM

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Q: My phone showing calls from another phone on my account.

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  • by danicrash,

    danicrash danicrash Sep 23, 2015 8:53 AM in response to susanfog
    Level 1 (5 points)
    Sep 23, 2015 8:53 AM in response to susanfog

    Hi I have the same problem with my wife's iPhone IOS9

    The fix for me it was to turn off iCloud Drive on her phone

     

    Settings->iCloud->iCloudDrive

     

    I hope this is work for you

  • by Bbrengman,

    Bbrengman Bbrengman Sep 23, 2015 11:43 AM in response to Philly_Phan
    Level 1 (0 points)
    Sep 23, 2015 11:43 AM in response to Philly_Phan

    I have had the same issue for a couple weeks. I have a two iPhones use for two different businesses and the big issue was I didn't know which business missed a call. The only solution that worked was turning off icloud drive on both phones.

     

    Other things that I tried:

    - Turing off handoff on both phones

    - Turing off handoff on one phone

    - Creating separate accounts and setting up family share

    - Making sure imessage and texting forwarding was not on.

    - Turned off facetime

    - logged into itunes store with separate accounts.

     

    None of these worked alone or combined. It must have something to do with the icloud drive. 

  • by Horatiu.Adamovici,

    Horatiu.Adamovici Horatiu.Adamovici Sep 26, 2015 6:43 AM in response to Bbrengman
    Level 1 (0 points)
    Sep 26, 2015 6:43 AM in response to Bbrengman

    Hello,

     

    I also have two iPhones (personal phones) and since iOS 9 update a had same issue as you guys. In my case tuning of iCloud drive on one of my iPhones, fixed the problem

     

    have a nice day

  • by golda g,

    golda g golda g Sep 28, 2015 10:25 PM in response to Bbrengman
    Level 1 (0 points)
    Sep 28, 2015 10:25 PM in response to Bbrengman

    Like you I have tried so many things now, hoping one of them would work, alas they do not. I do not use icloud drive and never have and it still happens. I have resigned myself to the fact that Apple is not interested in solving this problem. Why they cannot use the device serial number or IMEI number to differentiate if the phone number alone is not working is beyond me. It is a bummer. They seem to think we all want all information on every device and many of us do not. At least let us choose what info we want to share with other devices would be my choice.

  • by golda g,

    golda g golda g Sep 28, 2015 10:26 PM in response to Bbrengman
    Level 1 (0 points)
    Sep 28, 2015 10:26 PM in response to Bbrengman

    Like you I have tried so many things now, hoping one of them would work, alas they do not. I do not use icloud drive and never have and it still happens. I have resigned myself to the fact that Apple is not interested in solving this problem. Why they cannot use the device serial number or IMEI number to differentiate if the phone number alone is not working is beyond me. It is a bummer. They seem to think we all want all information on every device and many of us do not. At least let us choose what info we want to share with other devices would be my choice.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Sep 29, 2015 2:36 AM in response to golda g
    Level 8 (38,076 points)
    Mac OS X
    Sep 29, 2015 2:36 AM in response to golda g

    golda g wrote:

     

    They seem to think we all want all information on every device and many of us do not. At least let us choose what info we want to share with other devices would be my choice.

    Apple has given you a choice. Sharing is a feature. Apple has given you a way to disable this feature. Don't share iCloud accounts. Instead get the benefits of a common iCloud account without the sharing feature of Continuity by using Family Sharing.

  • by Biff Gladstone,

    Biff Gladstone Biff Gladstone Oct 5, 2015 10:26 AM in response to susanfog
    Level 1 (0 points)
    Oct 5, 2015 10:26 AM in response to susanfog

    I had the same problem and fixed it by going to messages and under settings, messages, scroll down under iMessage until you get to send and receivethen check your addresses and send and receive and make sure you delete the other phones that you don't want to get messages on This worked for me!

  • by joenapp,

    joenapp joenapp Oct 7, 2015 4:24 PM in response to KiltedTim
    Level 1 (5 points)
    Mac OS X
    Oct 7, 2015 4:24 PM in response to KiltedTim

    Some of us have kids (I have 4)that should not have seperate iCloud or iTunes accounts. If I don't want my calls to show up on their phone it shouldn't be this difficult to make it stop. Apple is about to enter a bad phase with buggy iOS 9, awful El Capitan and new iPhones that are not very good (I just got my 6s).  Every time we update all sort of Bs like this happens.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Oct 7, 2015 5:32 PM in response to Biff Gladstone
    Level 8 (38,076 points)
    Mac OS X
    Oct 7, 2015 5:32 PM in response to Biff Gladstone

    .

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Oct 7, 2015 5:34 PM in response to joenapp
    Level 8 (38,076 points)
    Mac OS X
    Oct 7, 2015 5:34 PM in response to joenapp

    joenapp wrote:

     

    Some of us have kids (I have 4)that should not have seperate iCloud or iTunes accounts. If I don't want my calls to show up on their phone it shouldn't be this difficult to make it stop. Apple is about to enter a bad phase with buggy iOS 9, awful El Capitan and new iPhones that are not very good (I just got my 6s).  Every time we update all sort of Bs like this happens.

    That's exactly what Family Sharing was designed for. Give your kids separate accounts, linked to your account as the "master" family account, and you can have fine-grained control over their usage.

  • by INapplehead,

    INapplehead INapplehead Oct 15, 2015 6:47 AM in response to susanfog
    Level 1 (0 points)
    Oct 15, 2015 6:47 AM in response to susanfog

    You are exactly right.  I have been sharing an account with my wife since .mac and no problems till Handoff and Continuity.  We use find my iPhone for 7 devices including a Macbook Pro, so to say it isn't meant to be shared is just plain wrong.  We have one ID and five alias' for that ID. You don't need, or I should say DIDN'T need, different ID's before Handoff.  This doesn't make it wrong to share an ID.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Oct 15, 2015 6:57 AM in response to INapplehead
    Level 8 (38,076 points)
    Mac OS X
    Oct 15, 2015 6:57 AM in response to INapplehead

    Things change all the time. Sharing an Apple ID worked in the past because, as you say, Handoff and Continuity didn't exist. Now that these features have been added, sharing an Apple ID behaves differently. I don't consider it a problem; it is just the side effect of a technological advance. But notice that Apple recognized that this would happen, so at the same time they added Continuity and Handoff they also created Family Sharing, which provides the advantages of sharing an iCloud ID (sharing purchased apps and music, sharing calendars, support for Find my iPhone across iCloud IDs, Parental Controls, etc) but with separate Apple IDs.

  • by INapplehead,

    INapplehead INapplehead Oct 15, 2015 7:30 AM in response to Lawrence Finch
    Level 1 (0 points)
    Oct 15, 2015 7:30 AM in response to Lawrence Finch

    Bottom line is, this should be OFF by default.  If you want it, you find the settings and turn it on.  Instead, it has broken the "system"  people use and frustrated thousands of users that now have to go to the internet to fix an issue that could have been avoided.  Apple should know every user is not the same, and MOST likely don't use this feature.  In Apple's world or in the Tech world it may be the case that folks use it.  But they don't sell 10 billion phones to Apple employees and Techies.  And let's be honest.  Not ALL of Apple's ideas are as good as they look on paper, inside Apple's reality and in a Keynote.  Many Tech writers and Apple aficionados will agree with that statement.  Off by default would be better so those who want the feature can just go enable it.

     

    Don't get me wrong, I love Apple as a company and the products they design and sell, and I've been in their ecosystem since .mac in 2003/04 and it continues to get more and more overly complicated.  I roll with it and adapt but it can be maddening and confusing to all but the BEST Techies.

  • by golda g,

    golda g golda g Oct 15, 2015 9:27 AM in response to INapplehead
    Level 1 (0 points)
    Oct 15, 2015 9:27 AM in response to INapplehead

    Yes, getting very tired of all of the forced changes with little to no way to opt out. Syncing everything to everything is becoming a nightmare and the ability to not share information across platforms means getting older devices that do not upgrade to the most current OS. Snowleopard 10.6.8 is still my favorite OS.

  • by tanmail,

    tanmail tanmail Oct 15, 2015 1:13 PM in response to golda g
    Level 1 (0 points)
    Oct 15, 2015 1:13 PM in response to golda g

    I have 3 iphones (2 for work and 1 personal).  I need to share contacts, calendar, etc. and handoffs are even OK.  But sharing call logs is not OK - I need them separate for work support calls versus sales calls.  Personal call logs should also be separate.  Lawrence or KiltedTim - is there an answer besides not sharing Apple IDs?  Yes - I am calling Apple Support right now -just though I'd reply while I'm on hold...

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