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bgrusenmeyer

Q: Keep getting error when trying to update to Apple Watch 2

Trying to update to Apple Watch 2.0, with Apple Watch on charger and iPhone connected to wifi, continue to get error

Apple Watch Sport 42mm

Posted on Oct 18, 2015 4:59 PM

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Q: Keep getting error when trying to update to Apple Watch 2

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  • Helpful answers

  • by Jonathan UK,Solvedanswer

    Jonathan UK Jonathan UK Oct 18, 2015 5:16 PM in response to bgrusenmeyer
    Level 7 (33,748 points)
    Apple Watch
    Oct 18, 2015 5:16 PM in response to bgrusenmeyer

    Hi

     

    Check that:

     

    • Your iPhone has been updated to iOS 9 or later, is connected to power, is connected to Wi-Fi and is next to your watch.
    • Your watch has at least a 50% battery charge level and is connected to power (keep it on the charger until the update is complete).
    • You have followed the update instructions here: Update the software on your Apple Watch - Apple Support

     

    If you have followed those steps and are having problems, try the steps below. They have worked for others who have experienced issues at or before the "verifying" stage. However, do not interrupt your iPhone or watch if the process has already reached the "installing" stage.

     

    • On your iPhone, close the Apple Watch app along with all other open apps (double-press on the Home button, swipe up on each of the app previews).
    • Remove your watch from the charger and restart both devices, turning both off and then restarting your iPhone first.
      • To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off.
      • To turn it back on: press and hold the side button until you see the Apple logo.
    • Then replace your watch on the charger and try updating again.
  • by LarryHN,

    LarryHN LarryHN Oct 18, 2015 10:03 PM in response to bgrusenmeyer
    Level 10 (84,565 points)
    Photos for Mac
    Oct 18, 2015 10:03 PM in response to bgrusenmeyer

    As a start how about you tell us the exact error

     

    LN