Corporate Monkey

Q: Password accepted for login but *not* screen lock!

Hi

 

I have a password on my user account that (pre-10.11) worked for login/screen lock/changing system preferences before upgrade...

 

Since upgrading to 10.11 (El Capitan), my user account password will allow login but ** WILL NOT ** work for screen lock/changing system preferences.

 

Nothing has changes other than upgrading, that password is the same one I had pre and post upgrade.

 

I have a secure password that meets apples' requirement for a "good password" - Choosing good passwords in Mac OS X - Apple Support

 

Help?

 

(oh and because I cant change any system preferences - I can not modify my password either)

MacBook Pro, OS X El Capitan (10.11)

Posted on Oct 12, 2015 4:40 AM

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Q: Password accepted for login but *not* screen lock!

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  • by Barney-15E,

    Barney-15E Barney-15E Oct 12, 2015 5:21 AM in response to Corporate Monkey
    Level 9 (50,717 points)
    Mac OS X
    Oct 12, 2015 5:21 AM in response to Corporate Monkey

    Do you have the same input source (keyboard layout/language) in your user account as you do for the login? That can sometimes cause problems as the special characters may not be located in the same keypress.

  • by Corporate Monkey,

    Corporate Monkey Corporate Monkey Oct 12, 2015 5:46 AM in response to Barney-15E
    Level 1 (0 points)
    Oct 12, 2015 5:46 AM in response to Barney-15E

    Yes, same input source for all...and the same configuration I had in place BEFORE UPGRADE.

     

    like I said, I've change NOTHING since except upgrading to v10.11...

     

    Also I discounted changes to the input source as a cause for this issue as I couldn't see the rationale for the El Captian upgrade process changing the input source (given I am using the **OS UPGRADE** path, and not a new install).

  • by Barney-15E,

    Barney-15E Barney-15E Oct 12, 2015 5:50 AM in response to Corporate Monkey
    Level 9 (50,717 points)
    Mac OS X
    Oct 12, 2015 5:50 AM in response to Corporate Monkey

    I would never discount anything, but I agree it is not something I would expect to happen.

  • by steepleton,

    steepleton steepleton Oct 12, 2015 7:59 AM in response to Corporate Monkey
    Level 1 (0 points)
    Oct 12, 2015 7:59 AM in response to Corporate Monkey

    it's possible to have a different pass for your password to log on, and to open your keychain. maybe use "fix keychain" in keychain?

  • by Corporate Monkey,

    Corporate Monkey Corporate Monkey Oct 12, 2015 8:33 AM in response to steepleton
    Level 1 (0 points)
    Oct 12, 2015 8:33 AM in response to steepleton

    "it's possible to have a different pass for your password to log on, and to open your keychain. maybe use "fix keychain" in keychain?"

     

    I didn't have different passwords before the upgrade, I've not changed any passwords during or post upgrade.  Therefore why would upgrading to 10.11 (El Capitan) change the behaviour of my key chain and/or reset a password without my input?

     

    However - I did run run the repair option, no issues reported during the repair and no change in behaviour.  It's still broken

  • by Corporate Monkey,

    Corporate Monkey Corporate Monkey Oct 15, 2015 8:54 AM in response to Corporate Monkey
    Level 1 (0 points)
    Oct 15, 2015 8:54 AM in response to Corporate Monkey

    *Bump*....this is now somewhat annoying!

     

    CM

  • by steepleton,

    steepleton steepleton Oct 15, 2015 9:32 AM in response to Corporate Monkey
    Level 1 (0 points)
    Oct 15, 2015 9:32 AM in response to Corporate Monkey

    OS X: Apple ID can be used to reset your user account password - Apple Support

     

    out of interest did you try writing your pas in text edit and copy pasting it in to double check?

  • by PJDubyaM,

    PJDubyaM PJDubyaM Oct 15, 2015 10:56 AM in response to Corporate Monkey
    Level 1 (0 points)
    Oct 15, 2015 10:56 AM in response to Corporate Monkey

    I've had exactly the same problem.

     

    Tried searching for solutions, but everything I found made it worse. I've spent the entire day nuking the computer, reinstalling the OS, and getting data migrated across from Time Machine backup.

     

    It really is as simple as the original poster says: my password works on initial login, but *nowhere* else.

     

    It's still happening to me now, even after a clean install and restoring from a two-week-old pre-El-Capitan backup. Hellishly annoying, but I daren't try and fix it, lest it all spirals out of control again and I lose another day to this.

     

    Oh, and: it's only just started happening. El Capitan was fine for a while (albeit incredibly unstable, and crashing several times a day), but this password problem has only happened in the last day or so. Things were fine previously.

  • by PJDubyaM,

    PJDubyaM PJDubyaM Oct 15, 2015 10:47 PM in response to PJDubyaM
    Level 1 (0 points)
    Oct 15, 2015 10:47 PM in response to PJDubyaM

    So after a complete reinstall yesterday, the problem started happening again. For me, once the system wants to update something and needs admin access to do so, that's when things start to go really wrong.

     

    Thinking cap on, I figured that if the problem was happening with a fresh install, then it must be caused by something the computer was syncing to / with. I'm assuming Keychain. So I've turned off Keychain on all my devices (which should delete the central cloud-based version), and reinstalled the OS again.

     

    I'm travelling for a couple of days, so can't investigate too much further, but - without having linked up my iCloud account to the fresh install - the problem hasn't happened again yet. Updates that I wasn't able to install yesterday because of an inability to enter my admin password, I can today.

  • by PJDubyaM,

    PJDubyaM PJDubyaM Oct 19, 2015 1:39 AM in response to PJDubyaM
    Level 1 (0 points)
    Oct 19, 2015 1:39 AM in response to PJDubyaM

    Yep, this seems to have sorted it.

     

    I turned iCloud Keychain back on, but only after making sure that I was starting afresh (i.e. overwriting whatever was stored in iCloud, even though I'd previously followed instructions to make sure that there wasn't anything stored remotely).

     

    Things seem to be working okay. I'm able to do things that involve entering my main admin password (asking Keychain for a stored password, for instance) that I wasn't able to before. Touch wood.

     

    So a complete ball-ache, but looks like I got there in the end.

  • by PJDubyaM,

    PJDubyaM PJDubyaM Oct 22, 2015 1:49 AM in response to PJDubyaM
    Level 1 (0 points)
    Oct 22, 2015 1:49 AM in response to PJDubyaM

    Well, installing the latest El Capitan update has screwed it again.

     

    I am not a happy bunny.

  • by Nikita Solovykh,

    Nikita Solovykh Nikita Solovykh Oct 22, 2015 2:03 AM in response to Corporate Monkey
    Level 1 (20 points)
    Oct 22, 2015 2:03 AM in response to Corporate Monkey

    In my case all keyboard inputs have been reset, so try adding your inputs again and check once again that they are exactly the same as your keyboard (there several different english keyboard inputs, so may be you have a different one at the moment)

  • by PJDubyaM,

    PJDubyaM PJDubyaM Oct 22, 2015 2:09 AM in response to Nikita Solovykh
    Level 1 (0 points)
    Oct 22, 2015 2:09 AM in response to Nikita Solovykh

    You're a genius.

     

    I've just reset keyboard settings back to UK / British, and it looks as though passwords that weren't being accepted before are now being accepted. Still noticing the odd bit of weirdness here and there, but it's nothing to particularly worry about.

     

    Thanks, thanks, and thanks again.

  • by Nikita Solovykh,

    Nikita Solovykh Nikita Solovykh Oct 22, 2015 2:15 AM in response to PJDubyaM
    Level 1 (20 points)
    Oct 22, 2015 2:15 AM in response to PJDubyaM

    Glad I could help!

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