unkgrumpy

Q: No longer ability to Share ..with el Capitan

I upgraded my OSX to El Capitan last night. Not only did it drop out all my iCloud accounts in Mail, but now on Safari I have lost the facility under "Share Menu" to be able to share/send  links,pages etc to Mail or F-B or other recipients. I have tried the keyboard shortcut using  Command key plus "i" to make it happen. It does nothing now.

 

Any ideas anyone?  Thank you.

iMac, OS X Yosemite (10.10.1)

Posted on Oct 19, 2015 9:08 AM

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Q: No longer ability to Share ..with el Capitan

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  • by Luis Sequeira1,Solvedanswer

    Luis Sequeira1 Luis Sequeira1 Oct 19, 2015 9:42 AM in response to unkgrumpy
    Level 6 (12,500 points)
    Mac OS X
    Oct 19, 2015 9:42 AM in response to unkgrumpy
  • by unkgrumpy,Helpful

    unkgrumpy unkgrumpy Oct 20, 2015 1:25 AM in response to Luis Sequeira1
    Level 1 (0 points)
    Oct 20, 2015 1:25 AM in response to Luis Sequeira1

    Thank you so much Luis! It worked first time!! Most grateful for that!! Best wishes, Ivor

  • by unkgrumpy,

    unkgrumpy unkgrumpy Oct 20, 2015 1:34 AM in response to Luis Sequeira1
    Level 1 (0 points)
    Oct 20, 2015 1:34 AM in response to Luis Sequeira1

    Dear Luis!

    I responded yesterday to your helpful suggestion by following the procedure you recommended  to resolve the Share Menu issue. As I wrote, it "fixed" the problem. Then this morning following boot up I discovered that it had dropped out and the status of Share Menu was as before..no Share facility for Mail or the other items. I carried out the procedure again and it appeared to"fix" the problem. I decided to reboot to see if it "stuck" this time..but no! Regrettably, the "Fix" had disappeared again. I have reinstalled the fix once more, but clearly there is something preventing it from staying in place.Obviously it is not convenient to apply a temporary fix after every boot up,so I am wondering if you have any further suggestions.

     

    Thank you,

     

    Ivor

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 20, 2015 1:49 AM in response to unkgrumpy
    Level 6 (12,500 points)
    Mac OS X
    Oct 20, 2015 1:49 AM in response to unkgrumpy

    I am sorry to hear that the problem returns after rebooting your mac. So the fix doesn't "stick".

     

    Next up: we need to figure out if the issue is specific to your user account or if it occurs system-wide.

    Log in to the guest account on your mac, or to a different user account. Does sharing work correctly or not?

  • by unkgrumpy,

    unkgrumpy unkgrumpy Oct 20, 2015 2:00 AM in response to Luis Sequeira1
    Level 1 (0 points)
    Oct 20, 2015 2:00 AM in response to Luis Sequeira1

    Sorry to sound thick.. but you need to steer me in the direction for that action .. IP

  • by unkgrumpy,

    unkgrumpy unkgrumpy Oct 20, 2015 3:02 AM in response to Luis Sequeira1
    Level 1 (0 points)
    Oct 20, 2015 3:02 AM in response to Luis Sequeira1

    Dear Luis!

     

    I have had a scratch around and researched how to log into a guest account! It had already been set up, but because there is nobody else using the computer, I had the settings set to open automatically to my own name etc. So I changed things to display a guest at log-in.. I have have now been able to establish that under the guest account, the full Share menu appears to be present and correct. (Just as an aside, when checking into the  Guest account, there were no  desktop short cuts etc.. it was just the absolute basic presentation.. I guess this is as it should be,unless there is a setting to allow a viewing of everything).

    From your  implication, it seems that my own main account for some reason is preventing the display of the Share account.. but why it should not keep the "repair" in place, I do not understand.. Hope to hear from you soon, as to any further advice..

    Ivor

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 20, 2015 3:02 AM in response to unkgrumpy
    Level 6 (12,500 points)
    Mac OS X
    Oct 20, 2015 3:02 AM in response to unkgrumpy

    Under the Apple menu, choose the last command: Logout ....

    Screenshot 2015-10-20 at 10.56.05.png

    You will be presented with the log in window. Click the Guest account to log in. Test there and then repeat the same steps to log out of the guest account and log in to your normal account.

     

    LWScreenShot 2015-10-20 at 10.59.03 AM.png

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 20, 2015 3:09 AM in response to unkgrumpy
    Level 6 (12,500 points)
    Mac OS X
    Oct 20, 2015 3:09 AM in response to unkgrumpy

    As you realized, this test suggests that the issue is specific to your user account.

    As a next step, we can try booting in "Safe Mode". Safe Mode disables all non-essential things, and also clears caches.

     

    To start in Safe Mode, press and hold the Shift key immediately after starting, and release after you see the Apple symbol on your screen.

    Safe Mode takes a bit longer to start than a normal boot, and your mac will be slower during safe mode. This is ok.

    Some things will not work in Safe Mode. That is ok, too.

    After you log in to your account in Safe Mode, restart your mac normally.

    Then see if sharing is fixed. If not, try the original "fix" and restart to see if it sticks. Let us know.

  • by unkgrumpy,

    unkgrumpy unkgrumpy Oct 20, 2015 6:30 AM in response to Luis Sequeira1
    Level 1 (0 points)
    Oct 20, 2015 6:30 AM in response to Luis Sequeira1

    Well I have tried everything you suggested Luis and the Fix will not stick! It is the first time I have ever tried booting up in Safe mode and as you warned, it takes good bit longer. However, apart from the absence of the screen saver, and some task bar items/icons there doesn't seem to be much to tell you that you are in safe mode! (With a PC, as you will know,you get the clear differences in font and  definition size as well as the safe mode texts in the corners).

    Anyway.. I just cannot seem to get the fix to stick,despite many efforts. I just wondered whether it might require, or if it is even possible to re-install the upgrade from Yosemite to El Capitan. I presume there is no going back. I cannot see a way of doing this anyway, since the tab for upgrades doesn't show that any are available,having already done the upgrade.  What next? IP

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 20, 2015 7:16 AM in response to unkgrumpy
    Level 6 (12,500 points)
    Mac OS X
    Oct 20, 2015 7:16 AM in response to unkgrumpy

    I get "Safe Boot", written in red, at the top right of the screen - but that is only at the login window, it disappears when I log in.

     

    Now that we know it is something in your user account, we may try to run OnyX and let it clear all the caches.

  • by unkgrumpy,

    unkgrumpy unkgrumpy Oct 20, 2015 8:06 AM in response to Luis Sequeira1
    Level 1 (0 points)
    Oct 20, 2015 8:06 AM in response to Luis Sequeira1

    Onyx? I have no idea what that is Luis! Where can I find it? And what do I do when I have acquired it? I assume you do not believe it is necessary to try re-loading the upgrade? It is in any case a very long winded process! It took me 1 hour 50 minutes last night to complete the process,which I thought was rather longer than a usual upgrade.. anyway  let us stick with your suggestion..OnyX..please be so kind as to point me in the direction.. in AppStore perhaps? However I have had a search and cannot find this Onyx application!

  • by unkgrumpy,

    unkgrumpy unkgrumpy Oct 20, 2015 8:05 AM in response to Luis Sequeira1
    Level 1 (0 points)
    Oct 20, 2015 8:05 AM in response to Luis Sequeira1

    I meant to say App store, not iTunes! However I have had a search and cannot find this Onyx application!

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 20, 2015 8:12 AM in response to unkgrumpy
    Level 6 (12,500 points)
    Mac OS X
    Oct 20, 2015 8:12 AM in response to unkgrumpy

    OnyX is a free application, that has been around for many years. It allows one to run many maintenance and cleaning operations that typically would have to be done with the Terminal.

     

    You can find it here: http://www.titanium.free.fr/onyx.html

  • by stuartcayman,

    stuartcayman stuartcayman Oct 20, 2015 8:26 AM in response to unkgrumpy
    Level 1 (0 points)
    Oct 20, 2015 8:26 AM in response to unkgrumpy

    Luis,

    I have a similar issue: since upgrading to El Capitan the Share menu in Photos doesn't show mail anymore on my iMac. The problem only arose after the upgrade, before that it worked fine.

    I've tried typing the suggested command into Terminal but that only results in a message within terminal saying" no such file or directory".

    Any ideas you might have about overcoming this will be much appreciated.

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