HT201398: If an app you installed unexpectedly quits, stops responding, or won’t open

Learn about If an app you installed unexpectedly quits, stops responding, or won’t open
dewarte

Q: I was working in Word for MAC when my screen froze. I can not move from this spot. Turning the computer off and on does nothing.

My computer is frozen in Word for MAC.. I have tried turning the computer of/on it returns to the same page. Noting on the computer works.

MacBook Pro with Retina display, iOS 9.0.1

Posted on Oct 20, 2015 10:28 AM

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Q: I was working in Word for MAC when my screen froze. I can not move from this spot. Turning the computer off and on does nothing.

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  • by Pmintz25,

    Pmintz25 Pmintz25 Oct 20, 2015 12:42 PM in response to dewarte
    Level 4 (1,634 points)
    Oct 20, 2015 12:42 PM in response to dewarte

    Hold down the power for 10 seconds until the computer goes completely black. When you turn the computer back on, it should make the start up chime and show the Apple logo. If you don't see the Apple then the computer is not turning off all the way.