Gizmo02
Level 1 (0 points)

Q: I cannot login to App Store

Dear Community,

 

I updated my MacBook Air (Mid 2012) to El Capitan. Since then I am not able to log in using my or any other Apple ID to App Store, iTunes etc. Whenever I try to log in toApp Store it gets stuck; after entering my Apple ID and the correct password, I get the spinner. If I enter a wrong password, this is recognized and stated.

 

The console shows the following prompts:

 

18.10.15 09:21:28,126 App Store[382]: Unknown class FRToolbar in Interface Builder file at path /System/Library/PrivateFrameworks/StoreUI.framework/Resources/Base.lproj/FRStor eViewController.nib.

18.10.15 09:21:28,408 storeaccountd[243]: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

18.10.15 09:21:28,468 storeaccountd[243]: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

18.10.15 09:21:28,502 storeaccountd[243]: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

18.10.15 09:21:28,509 storeaccountd[243]: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

18.10.15 09:21:28,738 sandboxd[121]: ([243]) storeaccountd(243) deny mach-lookup com.apple.backupd.sandbox.xpc

18.10.15 09:21:28,759 sandboxd[121]: ([243]) storeaccountd(243) deny mach-lookup com.apple.backupd.sandbox.xpc

18.10.15 09:21:28,769 sandboxd[121]: ([243]) storeaccountd(243) deny mach-lookup com.apple.backupd.sandbox.xpc

18.10.15 09:21:28,780 sandboxd[121]: ([243]) storeaccountd(243) deny mach-lookup com.apple.backupd.sandbox.xpc

18.10.15 09:21:58,270 App Store[382]: Could not find image named 'NSImage'.

18.10.15 09:22:11,415 accountsd[245]: AIDA Notification plugin running

18.10.15 09:23:07,204 com.apple.xpc.launchd[1]: (com.apple.quicklook[391]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

18.10.15 09:23:09,037 periodic-wrapper[392]: Running daily periodic task.

18.10.15 09:24:24,890 Notes[457]: Trying to sync all objects, but cloud syncing is disabled

18.10.15 09:24:24,902 cloudd[388]: Could not create primary backing account

18.10.15 09:24:26,590 Notes[457]: Continuing migration if necessary

18.10.15 09:24:26,594 Notes[457]: Migration state is (Unknown). Starting migration controller

18.10.15 09:24:33,583 AppleSpell[461]: Lexicon creation failed: Lexicon resources not found

18.10.15 09:24:37,309 Notes[457]: Trying to sync all objects, but cloud syncing is disabled

 

 

I hope you can help me. Thanks a lot!

 

Christian

MacBook Air, OS X El Capitan (10.11)

Posted on Oct 18, 2015 1:15 AM

by Gizmo02,Solvedanswer
Gizmo02 Gizmo02
Level 1 (0 points)
A:

I discovered a solution in one of Apple's support communities. Sadly I do not remember which one it was or who wrote it, as I serached so many hints. I hope he or she will excuse me.

 

Here is the solution for my problem:

Please note that it will delete your Apple ID account information for the current user and you will need to log in again.

  • If the App Store is opened and stuck in the login process, force close it.
  • Open the Terminal
  • Issue the following commands:

         sudo pkill -9 -f Account

         sudo rm $HOME/Library/Accounts/*

  • Open the App Store and log in

 

I hope, it will help others too! Good luck!

Posted on Oct 26, 2015 10:47 AM

Close
Gizmo02

Q: I cannot login to App Store

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  • Helpful answers

  • by aaron.minner,

    aaron.minner aaron.minner Oct 18, 2015 3:24 PM in response to Gizmo02
    Level 1 (0 points)
    Oct 18, 2015 3:24 PM in response to Gizmo02

    You're not alone.  For a short while after I upgraded to El Capitan, App Store worked, but within the last few days, I get the spinning beach ball, and "App Store (Not responding)" in the Activity Monitor, and the same "storeaccountd" messages in my logs.  I'm going to try a permission / disk scan with Disk Utility to see if that helps.

  • by aaron.minner,

    aaron.minner aaron.minner Oct 18, 2015 8:13 PM in response to aaron.minner
    Level 1 (0 points)
    Oct 18, 2015 8:13 PM in response to aaron.minner

    Yeah, it worked.  I booted into Recovery mode - command-r just after turning on the power - used the Disk Utility tool to repair the drive and it worked: I can now get into the App Store without the dreaded "(Not responding)" message.  However, in trying to boot into Recovery mode, I accidentally booted into Safe mode, first, and was able to start App Store, there.  So, you can try both.  Good luck.

  • by Gizmo02,

    Gizmo02 Gizmo02 Oct 20, 2015 12:34 PM in response to aaron.minner
    Level 1 (0 points)
    Oct 20, 2015 12:34 PM in response to aaron.minner

    I am very sorry. Your hints did not work for me.

    Looking at other posts, my problem seems to happen with lots of other users too. Has anyone solved the log in problem?

  • by Gizmo02,

    Gizmo02 Gizmo02 Oct 21, 2015 1:30 PM in response to Gizmo02
    Level 1 (0 points)
    Oct 21, 2015 1:30 PM in response to Gizmo02

    I updated to 10.11.1 but nothing changed. Can anybody please help?

  • by billfromaustintown,

    billfromaustintown billfromaustintown Oct 21, 2015 1:48 PM in response to Gizmo02
    Level 1 (0 points)
    Oct 21, 2015 1:48 PM in response to Gizmo02

    ok i hadthat problem what i did was i took my old account and reset every thing new email and password and it worked

  • by Gizmo02,

    Gizmo02 Gizmo02 Oct 25, 2015 8:37 AM in response to billfromaustintown
    Level 1 (0 points)
    Oct 25, 2015 8:37 AM in response to billfromaustintown

    I'm sorry. This hint didn't work for me. I can't connect to App Store since El Capitan update. Are there any good idaes out there to fix this problem?

  • by robbert-s,

    robbert-s robbert-s Oct 26, 2015 12:33 AM in response to Gizmo02
    Level 1 (0 points)
    Oct 26, 2015 12:33 AM in response to Gizmo02

    I have the same issue since I updated my MacBook Pro to El Capitan. Disk recovery did not work - login still hangs. Clearing App Store caches did not work either.

  • by tappingseeker,

    tappingseeker tappingseeker Oct 26, 2015 10:07 AM in response to Gizmo02
    Level 1 (0 points)
    Oct 26, 2015 10:07 AM in response to Gizmo02

    I have been having the same problem, too, for over a week now. App Store says I have updates to Numbers, Pages, Keynote and iMovie, but when I try to log in, I get the gray spinning wheel and eventually have to force-quit App Store because I can't click away, cancel the sign-in, or quit in the normal fashion. I have tried repairing disk permissions, starting in safe mode to see if I could log in there (no), nothing has worked.

  • by Gizmo02,Solvedanswer

    Gizmo02 Gizmo02 Oct 26, 2015 10:47 AM in response to tappingseeker
    Level 1 (0 points)
    Oct 26, 2015 10:47 AM in response to tappingseeker

    I discovered a solution in one of Apple's support communities. Sadly I do not remember which one it was or who wrote it, as I serached so many hints. I hope he or she will excuse me.

     

    Here is the solution for my problem:

    Please note that it will delete your Apple ID account information for the current user and you will need to log in again.

    • If the App Store is opened and stuck in the login process, force close it.
    • Open the Terminal
    • Issue the following commands:

             sudo pkill -9 -f Account

             sudo rm $HOME/Library/Accounts/*

    • Open the App Store and log in

     

    I hope, it will help others too! Good luck!

  • by robbert-s,

    robbert-s robbert-s Oct 27, 2015 12:05 AM in response to Gizmo02
    Level 1 (0 points)
    Oct 27, 2015 12:05 AM in response to Gizmo02

    Gizmo's solution fixed the issue for me. Thanks a lot!

  • by dzmtr,

    dzmtr dzmtr Nov 7, 2015 8:48 AM in response to Gizmo02
    Level 1 (0 points)
    Nov 7, 2015 8:48 AM in response to Gizmo02

    Worked for me, thanks! I was suspecting that it was related to serial number not showing on "About This Mac" page as recommended by many. But it looks like Gizmo2 solution was the right one for my app store login problem.

  • by Parker_Halo,

    Parker_Halo Parker_Halo Dec 16, 2015 2:44 AM in response to Gizmo02
    Level 1 (0 points)
    Dec 16, 2015 2:44 AM in response to Gizmo02

    Gizmos solution helped me! Thanks a lot! And pretty pretty please Apple, fix this!

  • by backfolder2,

    backfolder2 backfolder2 Feb 8, 2016 2:12 PM in response to Gizmo02
    Level 1 (0 points)
    Feb 8, 2016 2:12 PM in response to Gizmo02

    Thanks a lot Gizmo02!

    Work for me after trying everything ; )