HT201472: If your iPhone, iPad, or iPod touch is lost or stolen

Learn about If your iPhone, iPad, or iPod touch is lost or stolen
Daniel_Allen

Q: I have recently sold my iPhone and it has been stolen in postage, it is wiped what are the best steps to take in locating the phone?

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iPhone 5s, iOS 9.0.2, Stolen

Posted on Oct 20, 2015 2:34 PM

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Q: I have recently sold my iPhone and it has been stolen in postage, it is wiped what are the best steps to take in locating the phon ... more

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  • by Michael Black,

    Michael Black Michael Black Oct 20, 2015 2:38 PM in response to Daniel_Allen
    Level 7 (24,600 points)
    Oct 20, 2015 2:38 PM in response to Daniel_Allen

    File a complaint with the post office. The only way to remote track it would be to have your iCloud account signed in on it with find my iPhone enabled. And it would have to be powered on to ise the find my iPhone feature.  I assume since you say you wiped it you also disabled find my iPhone.  All you can do is get the post office to investigate and perhaps locate it.

  • by Allan Eckert,

    Allan Eckert Allan Eckert Oct 20, 2015 2:39 PM in response to Daniel_Allen
    Level 9 (53,710 points)
    Desktops
    Oct 20, 2015 2:39 PM in response to Daniel_Allen

    File a claim with who ever the shipper is.They can track it. If not they should reimburse you for the value of the iPhone.