Q: Airprint. Why won't it work?
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Oct 20, 2015 11:22 AMby brenden dv,Hi RexRox,
I'm sorry to hear you are having issues printing from your iOS devices. If you continue to have issues with AirPrint, you may find the information and troubleshooting steps outlined in the following articles helpful:
Print from your iPhone, iPad, or iPod touch - Apple Support
About AirPrint - Apple Support
Regards
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Oct 20, 2015 1:48 PMby RexRox,Thank you Brenden dv but I have been through all of Apple's support material before I posted here.
As I said - in summary -
- the printer is AirPrint 'approved'
- the printer is connected to the wifi router via ethernet
- multiple Macs on the network use the printer daily via wifi with no issues
- no iDevice can see the printer
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Oct 21, 2015 2:55 PMby brenden dv,Hi RexRox,
Thank you for using the Apple Support Communities; I'm sorry to hear that those articles weren't helpful and/or already covered. If you have already gone through all of the steps in the above linked articles completely without reaching a resolution or a direction for further troubleshooting, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action
Regards
