EDL2

Q: Wallet won't allow me to setup a card for Apple Pay

Going through settings or through the Wallet App, I keep getting the message when I tap "Add Credit or Debit Card". It says "Could not add card, try again later or contact your card issuer for more information".

 

This is on an iPhone 6 Plus that was formerly my phone that I've now switched over to my wife. We are setup with as Family members on iCloud which is tied to a Visa debit card. My wife is using her own iCloud ID on the phone, and I want to setup her Visa debit card to Apple Pay which is tied to the same bank account.

 

I've tried everything I can think of for the last two days and can't get passed that message.

Posted on Oct 11, 2015 6:44 AM

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Q: Wallet won't allow me to setup a card for Apple Pay

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 11, 2015 6:51 AM in response to EDL2
    Level 7 (30,354 points)
    Apple Watch
    Oct 11, 2015 6:51 AM in response to EDL2

    EDL2 wrote:

     

    I've tried everything I can think of for the last two days and can't get passed that message.

     

    Please explain what you have already tried.

  • by EDL2,

    EDL2 EDL2 Oct 11, 2015 7:02 AM in response to EDL2
    Level 1 (20 points)
    Oct 11, 2015 7:02 AM in response to EDL2

    I've tried adding it both through the App and through Settings.

    Made sure we were using her Apple ID for iCloud and iTunes

    I made sure her credit card number was changed to match the card I wanted to enter for iCloud.

    Looked through the setting to make sure everything seemed correct.

     

    I wonder if it's because of Family Sharing? I haven't tried removing her, maybe I should try that?!

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 11, 2015 7:26 AM in response to EDL2
    Level 7 (30,354 points)
    Apple Watch
    Oct 11, 2015 7:26 AM in response to EDL2

    Hi

     

    Family Sharing should not affect the ability to add the card to Apple Pay.

     

    Try these steps:

    - Check that the billing address for the card in the iTunes Store is exactly the same as the registered billing address for the credit card.

    - Close all open apps (including Wallet and Settings) by double-pressing the Home button and swiping up on each of the app previews.

    - Then force restart your iPhone: press and hold both the Sleep/Wake and Home button for around 10 seconds, until you see the Apple logo.

     

    When adding the card, check that you have Touch ID or a passcode set up and that you follow the steps here:

    Set up and use Apple Pay on your iPhone or iPad - Apple Support

  • by EDL2,

    EDL2 EDL2 Oct 11, 2015 8:15 AM in response to Jonathan UK
    Level 1 (20 points)
    Oct 11, 2015 8:15 AM in response to Jonathan UK

    No luck.

  • by Michael_Price1990,

    Michael_Price1990 Michael_Price1990 Oct 21, 2015 6:47 PM in response to EDL2
    Level 1 (5 points)
    Oct 21, 2015 6:47 PM in response to EDL2

    Im having the same problem. I thought it was my old phone and just got a new one today. And SAME PROBLEM!!!! And to make matters more confusing. When i add The Very Same Card to my wife phone, It adds it! I can add my debit card to her phone. I can add my credit card to her phone. all her cards. No problem. But my phone.... no matter what card i try to add they all say the same thing. "Card not added please contact card issuer or try again later"

     

    I don't know what to do. Its a brand new iPhone 6S and hers is a brand new iPhone 6s. Got them both today. hers works mine docent. and we both had the iPhone 6 plus before (Too big for us) and had the same issue. hers worked. mine didn't.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 22, 2015 1:05 AM in response to Michael_Price1990
    Level 7 (30,354 points)
    Apple Watch
    Oct 22, 2015 1:05 AM in response to Michael_Price1990

    Michael_Price1990 wrote:

     

    no matter what card i try to add they all say the same thing. "Card not added please contact card issuer or try again later"

     

    I don't know what to do.

     

    Hi Michael

     

    Try contacting your card issuer, as the message indicates.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 22, 2015 3:30 AM in response to EDL2
    Level 7 (30,354 points)
    Apple Watch
    Oct 22, 2015 3:30 AM in response to EDL2

    It may help to update your iPhone to iOS 9.1, which was released yesterday.

    Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

     

    Otherwise, try contacting your card issuer to see whether they can offer any help.

  • by Metadoc,

    Metadoc Metadoc Oct 30, 2015 6:43 AM in response to Jonathan UK
    Level 1 (0 points)
    Oct 30, 2015 6:43 AM in response to Jonathan UK

    Contacting the card issuer is not an answer in this case.  I've had the same problem, but I don't even get to a page where any information about my card can be filled in.  Immediately after tapping on "Add Debit or Credit Card" I get the notice "Could Not Add Card.  Try again later or contact your card issuer for more information."  I don't even get a chance to enter any data.  My software is iOS 9.1 and I'm told it is "up-to-date" when I inquire.

     

    Other thoughts?  It's clearly some type of bug or incompatibility.

  • by wiener,

    wiener wiener Nov 1, 2015 5:01 PM in response to Metadoc
    Level 1 (5 points)
    Apple Watch
    Nov 1, 2015 5:01 PM in response to Metadoc

    DITTO! Very frustrating.

  • by wiener,

    wiener wiener Nov 3, 2015 1:27 PM in response to wiener
    Level 1 (5 points)
    Apple Watch
    Nov 3, 2015 1:27 PM in response to wiener

    In an attempt to solve another issue, I did a factory restore and used the latest backup to restore. I added the card on file with Apple when prompted during setup and everything appears to be working as advertised. Have added several cards with no problem. Perhaps using the add cards later option is causing the issue?

  • by Susan E Moody,

    Susan E Moody Susan E Moody Nov 3, 2015 4:42 PM in response to EDL2
    Level 1 (5 points)
    Nov 3, 2015 4:42 PM in response to EDL2

    I Have tried to set up ApplePay on my iPhone with two different banks and cards.  I was able to on my iPad; but obviously, I'm not going to carry that around to stores. It will not work on my iPhone 6 which has the latest update. I contacted my bank and no one there could help.

  • by JaxFLBear,

    JaxFLBear JaxFLBear Nov 5, 2015 10:20 AM in response to Susan E Moody
    Level 2 (319 points)
    Nov 5, 2015 10:20 AM in response to Susan E Moody

    Are you getting an error message or just not seeing the option in Wallet?

     

    As for your iPad, it lacks the necessary chip to use Apple Pay in stores.  iPads only support Apple Pay within supported iOS apps.

  • by Susan E Moody,

    Susan E Moody Susan E Moody Nov 5, 2015 10:47 AM in response to JaxFLBear
    Level 1 (5 points)
    Nov 5, 2015 10:47 AM in response to JaxFLBear

    I Wouldn't carry around the iPad to stores anyway. It simply says that it can't register. That's on my iPhone. My VISA did register and shows up on my Apple Store account. When I tried putting in that card on Wallet and the iPad it immediately registered. I also can't register a VISA debit card with another bank (just moved to another state). Very frustrating. On that one, it said to call the bank. I did and they can't say why it won't work. What is especially annoying is that originally on my 6 plus, I had no trouble with Wallet and had 3 different cards registered. It was only with the updating (new chip card) and OIS updates that there has been a problem.

  • by de0284,Helpful

    de0284 de0284 Nov 6, 2015 6:15 PM in response to EDL2
    Level 1 (9 points)
    iPhone
    Nov 6, 2015 6:15 PM in response to EDL2

    I don't know if this would be any help but I guess I can chime in here.

     

    I did a backup restore through iTunes today for a problem with my notifications sounds and when it was time to re-add my cards back to wallet/apple pay, I received the "could not add card..." I tried turning off and on iCloud, toggled wallet/Apple pay switches through privacy, etc. and yet the problem still remained. Also, I received e-mails from all my card issuers that the respective virtual cards were deleted from my account.

     

    After an hour or so with AppleCare, we were unable to resolve the issue after several resets on the phone, including a network reset setting, hard reset, and so on.

     

    ***What worked for me was either:

    A. Waiting the appropriate amount of time, or

    B. SIMPLY TURNING ON AND OFF (RESETTING) PASSCODE. It was the one thing I missed when I was thinking of what could possibly be associated with wallet/Apple pay that I overlooked resetting.

     

    Anyway, hope that helps!

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