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All replies
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Helpful answers
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Oct 20, 2015 12:28 PM in response to justl_jby mario49,Hello just_j,
If I understand correctly, you are not able to make a backup of your device to iCloud. I would recommend you read this article, it should be helpful in troubleshooting your issue.
Get help backing up your device in iCloud - Apple Support
Thank you for using Apple Support Communities.
Take care -
Oct 20, 2015 2:54 PM in response to mario49by JuSTBLeSSeD,When are Apple Specialists going to stop lying to their customers and admit that there is a huge bug in iOS 9 that was not fix with 9.0.2 like it was supposed to be. Not even the highest level engineer in tech support know of a fix and flat out say they are hoping for a fix in the next update. The backup is the least of the issues, My entire house is automated with HomeKit, and doesn't function properly do to iCloud.
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Oct 20, 2015 6:44 PM in response to mario49by Margpor,this hasn't worked for me. The phone starts to back up and then says it can't complete it. I used to back my old phone4 iOS7 with iTunes but it won't recognise my new 5s iOS9. I thought the cloud would be good.
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Oct 20, 2015 11:53 PM in response to justl_jby Mishie915,THere is a issue with the softwear .... I advise to call apple support
ask for a senior advisor....unless you no how to move everything phone your phone
plug it into the computer remove all from your phone re-download the softwear and you should be
good to go
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Oct 21, 2015 4:32 AM in response to Mishie915by redmohican,Sorry, but on Monday inspent 4.5 hours online with a senior advisor, who wiped my phone and lost all of my icloud backups. Apple are honestly at a loss as to what has gone wrong
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Oct 21, 2015 12:32 PM in response to justl_jby G E2,A week ago I had to Apple about this. They still haven't fixed it. I have NO backup currently. NONE whatsoever. If I lose my phone today I LOSE IT ALL.
I keep contacting Apple and get no response.
Not only is this terrifying, but Apple owes me some serious refunds on this iCloud business.
BTW - my phone wont let me backup to iTunes either. iTunes sees my phone as a 'new' phone and wants to wipe it when I plug it in.
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Oct 22, 2015 1:18 AM in response to justl_jby Margpor,I just updated my phone to the new iOS 9.2 and have finally been able to update with iCloud. I hope you can too
