Mattzda3

Q: Multiple Displays have problems with El Capitan

I upgraded to El Capitan last week. Immediately after restarting from the install, my 2nd and 3rd monitors no longer displayed anything. It's like they were turned off. I tried restarting, but nothing changed. I then tried switching cables to different ports and seeing what would happen with just a single monitor plugged in, here's what I found.

 

Machine Info:

MacPro

32GB RAM

AMD FirePro D500 3072 MB Graphics

 

27" Apple Cinema Display (x2) using Thunderbolt

13HD Wacom Cintiq using HDMI

 

-------------------------

When 1 monitor was plugged in, it would work fine.

When 2 were plugged in, only the first monitor would work

It seems that changing ports made no difference, only 1 monitor would work at any given time. I also had issues with some external drives failing to mount.

 

I called AppleCare and they had me reset the SMC on the MacPro. This seemed to fix it until I setup my second cinema display with Apple Calendar and Apple Mail in the new split view and quit the applications without exiting SplitView first. Doing this blacked out the second Cinema display and I had to repeat the SMC reset procedure (listed below). It happened again about an hour later after a restart, I called AppleCare again and the tech led me through the SMC reset steps again and all monitors began working properly again. Within the next few hours the same problem happened again...I am now back on Yosemite until I see something indicating this problem is fixed.

 

I noticed that Beta users had this problem documented quite a bit on the .3 release, but I saw that the .4 release seemed to fix the issue. Well, it did not. I caught lightening in a bottle and it's happening to me.

 

 

 

SMC Reset Procedure

1. Shut Down computer if it's not already shut down

2. Unplug all peripherals and computer for 30 seconds

3. Plug in computer to power and one monitor

4. Start-up and check to see if monitor is working

5. If monitor is working then plug-in second display and restart

 

This worked for me and I was able to plug up the other peripherals.

 

I'm not sure why the problem persists, but everything is completely stable and operates fine on Yosemite.

Mac Pro, OS X Yosemite (10.10.5), iMac 27" 8GB i7

Posted on Oct 5, 2015 9:36 AM

Close

Q: Multiple Displays have problems with El Capitan

  • All replies
  • Helpful answers

Previous Page 2 of 10 last Next
  • by gjupp,

    gjupp gjupp Oct 19, 2015 7:26 PM in response to millport
    Level 1 (0 points)
    Oct 19, 2015 7:26 PM in response to millport

    This technique worked for me with my Philips external monitor running from a Macbook 5,2 (2009) (using mini dvi port to HDMI connector, then into the DVI input of the monitor). Seems to also work now even when booting with second display connected. Thanks for the tip.

  • by OrganicSEOresults,

    OrganicSEOresults OrganicSEOresults Oct 22, 2015 5:01 AM in response to BasementJack
    Level 1 (0 points)
    Oct 22, 2015 5:01 AM in response to BasementJack

    Thanks for the tip!

     

    It is just absolutely ridiculous that it;s hidden. I mean what's the point?

  • by KeithCourage,Apple recommended

    KeithCourage KeithCourage Oct 23, 2015 5:22 PM in response to Mattzda3
    Level 1 (5 points)
    Oct 23, 2015 5:22 PM in response to Mattzda3

    I had this problem as well.  Resetting SMC and PMC and all that jazz did nothing.  What worked, however was unplugging the display's power cable and plugging it back in after 15 seconds.   This had been driving me nuts for days and that simple fix worked. 

  • by llirik K,

    llirik K llirik K Oct 26, 2015 3:47 AM in response to Mattzda3
    Level 1 (15 points)
    Oct 26, 2015 3:47 AM in response to Mattzda3

    I have just updated to 10.11.1 from yosemite, and now my secondary monitor does not work at all.

     

    none of the tricks listed here fix the issue. curiously, on yosemite, i had to power off/on the monitor on startup / after wake, but it did work. now, nothing i do fixes it.

  • by mharelick,

    mharelick mharelick Oct 27, 2015 7:52 AM in response to llirik K
    Level 1 (0 points)
    Oct 27, 2015 7:52 AM in response to llirik K

    I have a brand new Mac mini with two external monitors.  I would like to have the screen span across the monitors.  When I turn off the "each monitor" has it own space setting I get a blank screen on the second monitor.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 27, 2015 8:07 AM in response to mharelick
    Level 6 (12,147 points)
    Mac OS X
    Oct 27, 2015 8:07 AM in response to mharelick

    mharelick wrote:

     

    I have a brand new Mac mini with two external monitors.  I would like to have the screen span across the monitors.  When I turn off the "each monitor" has it own space setting I get a blank screen on the second monitor.

     

    First let me see if I understand correctly, you turn "Displays have separate Spaces" OFF, then log out and log in again, and lose the second display? Is that it?

    I can't reproduce it. For the first time in years I turned that setting off, logged out and back in, and the displays worked as expected (in my case that is a rMBP and an iMac as external display, in target display mode).

     

    Do your displays still appear in System Information?

    Did you try the Detect Displays button in System Preferences (as was noted in this thread, this button is now hidden, and only appears if you hold down the option key - whoever decided that was a good UI???)

  • by mharelick,

    mharelick mharelick Oct 28, 2015 12:21 PM in response to Luis Sequeira1
    Level 1 (0 points)
    Oct 28, 2015 12:21 PM in response to Luis Sequeira1

    I turn Display have Separate Spaces Off, logout and log in.

     

    Then at first I see the display extended to both monitors.

     

    When I try to maximize an application window so that it fills both displays the second display turns black and the application window is cut off at the boundary of the first window.

  • by millport,

    millport millport Oct 28, 2015 12:43 PM in response to Mattzda3
    Level 1 (5 points)
    Oct 28, 2015 12:43 PM in response to Mattzda3

    I am now on the latest beta version of El Capitan 10.11.1, released 10/23. The treatment of my second display has changed each week as the betas are released. Currently the situation is that if I try to boot up my iMac with the LED Cinema Display powered, the system will come up in the iMac only and will keep the second display dark.

     

    Note that if I take a screenshot of both displays (Shift+Command+3) then the system captures the image that the OS thinks is showing on the 2nd display. But that display is in fact dark.

     

    I have discovered that if I wait about 30 minutes after bringing the system up, and only then apply power to the second display, it will come on and behave almost normally. I say 'almost' as the screen brightness is dimmed and cannot be increased. Still better than not having the display at all.

     

    This makes no sense at all. I realize that. But it is now my makeshift way of using El Capitan with two displays. Presumably there will be a new beta tomorrow that changes everything around again in some unexpected way.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 29, 2015 12:34 AM in response to millport
    Level 6 (12,147 points)
    Mac OS X
    Oct 29, 2015 12:34 AM in response to millport

    What is your mac model? How is the display connected to your mac?

    Did you have a chance to try it with a different display?

     

    I have used several external displays with my rMBP in El Capitan - VGA monitors, VGA projectors, HDMI monitors, 1 HDMI TV, and an iMac in target display mode via Thunderbolt. Zero display issues, even with two external displays simultaneously.

     

    I have to wonder what is different in your system. I would start with the display and cables.

    One other thing that may cause problems is software. Did you try a clean install on a separate partition or external drive and see how that goes?

    Most (but certainly not all) problems with El Capitan end up being caused by old software, bad caches and drivers, as a result of upgrading, so a clean install sometimes is the way to go.

  • by ethernectar,

    ethernectar ethernectar Oct 29, 2015 2:17 PM in response to Mattzda3
    Level 1 (0 points)
    Oct 29, 2015 2:17 PM in response to Mattzda3

    Similar issue. Updated to El Cap earlier this week. Today after lunch the finder crashed hard and the display never came online. Have tried the reset, unplug, etc, etc, etc. Disappointed and now working on a 196 page catalog on the built-in display - unfun.

  • by mharelick,

    mharelick mharelick Oct 29, 2015 6:18 PM in response to Luis Sequeira1
    Level 1 (0 points)
    Oct 29, 2015 6:18 PM in response to Luis Sequeira1

    Machine is Mac Mini (Late 2014)

    OS is 10.11.1 OS X El Capitan

     

    When I initially reported this problem I had two dvi displays connected to each thunderbolt port via mini display to dvi adapters.

     

    Now I have two thunderbolt monitors each connected to a different thunderbolt port. \

     

    The effect I am having is that when I look at both screens they look like a full desktop.  I can move windows objects around them and even put a window so that

    its split by the monitors.  When I click on the green button in the top left of the screen to make a window full screen, the secondary display turns black. This works with safari or any screen.

     

    In Yosemite I was able to make a window go full screen across the two displays.  That functionality appears broken in El Capitan.

     

    I bought this machine 4 days ago and initially installed El Capitan before doing anything else. There has not been a history of usage of this machine before that.

  • by mharelick,

    mharelick mharelick Oct 29, 2015 6:51 PM in response to mharelick
    Level 1 (0 points)
    Oct 29, 2015 6:51 PM in response to mharelick

    I also just tried it with two thunderbolt displays daisy chained together going through a single thunderbolt port.  Same result.  With safari I can manually resize it by pulling at the corners so that it expands across both screens.  However some applications do not support that kind of resizing and require the full screen mode.  In particular remote desktop which I have to use.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 30, 2015 5:00 AM in response to mharelick
    Level 6 (12,147 points)
    Mac OS X
    Oct 30, 2015 5:00 AM in response to mharelick

    mharelick wrote:


    ... effect I am having is that when I look at both screens they look like a full desktop.  I can move windows objects around them and even put a window so that

    its split by the monitors.  When I click on the green button in the top left of the screen to make a window full screen, the secondary display turns black. This works with safari or any screen.

     

    In Yosemite I was able to make a window go full screen across the two displays.  That functionality appears broken in El Capitan.

     

    I bought this machine 4 days ago and initially installed El Capitan before doing anything else. There has not been a history of usage of this machine before that.

     

    This is a completely different issue from the other posters.

     

    Ever since Apple introduced fullscreen mode to applications (in Lion, I think), the behavior with two displays was the one you described (one wasted display). There were clamors against this for multiple displays users for years. Then Apple introduced the option "displays have separate spaces" (in Mavericks, I think) and I never looked back. Menu bars in both displays, easy to have applications in either, even full screen if you wanted. I haven't used the old mode in years, except to test an issue in another thread. Are you absolutely sure that you had a two-display-wide fullscreen application? I don't think this was ever possible.

  • by buckminister,

    buckminister buckminister Oct 30, 2015 11:37 PM in response to Luis Sequeira1
    Level 1 (0 points)
    Oct 30, 2015 11:37 PM in response to Luis Sequeira1

    Luis et al,

     

    I have a View Sonic VA2223wm display attached to my 21.5" iMac (late 2015) via mini display-to-VGA adaptor which El Cap is not correctly recognizing its screen resolution. The View Sonic works wonderfully at 1920 x 1080 as I have used it for several years with my old black MacBook (10.7.5 connected via mini DVI-to-VGA) which is now going into retirement. Once I ported all of my info over to the new iMac and set the display up, I was getting a stretched screen and my resolution was limited in my display settings to a max of 1280 x 1024 in scaled mode. I have been searching to see if there were any driver updates or other options to resolve the issue but given all of these more significant discussions about displays not even working, I believe it is an inherent issue with El Cap and the external display driver not being developed fully.

     

    My workaround at the moment is to operate in a lower resolution setting with the screen dimensions not fully fit (its either that or have a stretched screen in default mode).

     

    Screen Shot .png

     

    Any thoughts on this, which seems a simpler but equally frustrating issue.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 31, 2015 2:46 AM in response to buckminister
    Level 6 (12,147 points)
    Mac OS X
    Oct 31, 2015 2:46 AM in response to buckminister

    Not sure if it will help, but I believe that if you hold the option key when pressing the scaled option you may get extra possible resolutions. At least I get them with the external monitor I just tried.

Previous Page 2 of 10 last Next