lrbenj

Q: Canon MP620  can't scan after installing El Capitan (version 10.11.1)

After installing El Capitan a few days ago, my trusty Canon MP620 (not wireless) won't scan. It worked perfectly prior to instaling El Capitan.  The printer works. Any help would be appreciated.

I tried:

  1. resintalling the Canon
  2. installed the El Capitan 10.11.1 update
  3. rebooted several times
  4. searched internet for solutions (came up with nothing)
  5. checked Canon for updated drivers (nothing)

Screenshot of error message attached ("A required file is missing or corrupted, or settings are incorrect. Try the installation again)

 

Canon scanner error message.png

MacBook Pro (15-inch Mid 2010), OS X El Capitan (10.11.1)

Posted on Oct 22, 2015 6:52 AM

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Q: Canon MP620  can't scan after installing El Capitan (version 10.11.1)

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  • by P. Phillips,Solvedanswer

    P. Phillips P. Phillips Oct 22, 2015 1:34 PM in response to lrbenj
    Level 2 (176 points)
    Mac OS X
    Oct 22, 2015 1:34 PM in response to lrbenj

    Try the Apple Updated drivers here

    Canon Printer Drivers v3.3 for OS X

  • by lrbenj,

    lrbenj lrbenj Oct 22, 2015 1:37 PM in response to P. Phillips
    Level 1 (0 points)
    Oct 22, 2015 1:37 PM in response to P. Phillips

    Thank you so much! I couldn't find the updated drivers. I greatly appreciate your help. Scanner is working again.

  • by P. Phillips,

    P. Phillips P. Phillips Oct 23, 2015 4:18 AM in response to lrbenj
    Level 2 (176 points)
    Mac OS X
    Oct 23, 2015 4:18 AM in response to lrbenj

    Very welcome. I have the same printer / scanner as you.

  • by Mike H21,

    Mike H21 Mike H21 Nov 10, 2015 7:59 AM in response to P. Phillips
    Level 1 (0 points)
    Nov 10, 2015 7:59 AM in response to P. Phillips

    I stumbled across this thread a couple of days ago as i had the same issue, with the same printer, and this has solved the problem :))

     

    I bought my PC about 6 months ago (MacBook air) but have been away and not used it much  I do have another query if anyone can help please. Ive not been able to get the double sided function to work when i go to print something? (It was fine on my old Windows laptop) There doesn't seem to be a selection for it in the print window?  Any ideas?

    Thanks in advance.

  • by P. Phillips,

    P. Phillips P. Phillips Nov 10, 2015 8:06 AM in response to Mike H21
    Level 2 (176 points)
    Mac OS X
    Nov 10, 2015 8:06 AM in response to Mike H21

    The the best of my knowledge, Double Sided printing with this printer, Canon MP 620, does not exist. Have verified on Canon Site and this printer does not support this function

  • by Mike H21,

    Mike H21 Mike H21 Nov 10, 2015 9:18 AM in response to P. Phillips
    Level 1 (0 points)
    Nov 10, 2015 9:18 AM in response to P. Phillips

    Hmmmmm that's very interesting as I've been doing double sided printing on my old HP laptop, running Windows 7, for a few years. In the print box on the screen you got the option to do "duplex" or "print both sides.". The printer then printed out the odd number pages, feeding from the cassette tray, and then you turned them over and put them in the back tray, and it printed out the even number pages?  Not sure if it still works with Windows 10, so I might try it when I get a bit of time.  I guess it's a driver issue. Mind you they said it was wireless and I've never yet got that to work lol :))

    thanks for your help.

  • by P. Phillips,

    P. Phillips P. Phillips Nov 11, 2015 10:03 AM in response to Mike H21
    Level 2 (176 points)
    Mac OS X
    Nov 11, 2015 10:03 AM in response to Mike H21

    Hum, wife using MP620 on WIn 7 and Canon driver with Apple Bonjour to wirelessly print to my iMac. No such even and odd printing options available. On my iMac running osx 10.11.1 and apple supplied driver - same, no even and odd printing.

    Again, from Canon site all the features

    http://www.canon.ca/inetCA/en/arcproducts/method/gp/pid/3107#_030

  • by Tshanks,

    Tshanks Tshanks Nov 11, 2015 12:17 PM in response to lrbenj
    Level 1 (9 points)
    Apple Watch
    Nov 11, 2015 12:17 PM in response to lrbenj

    Unfortunately this did not help me. I used to have the option to "Open Scanner" but that option is no longer present even after updating the driver.

  • by MacBecks,

    MacBecks MacBecks Dec 9, 2015 12:41 PM in response to P. Phillips
    Level 1 (0 points)
    Dec 9, 2015 12:41 PM in response to P. Phillips

    Thanks so much - you are brilliant. I tried to update the drivers through the Canon UK site but it wouldn't work, reporting an error. Now I can scan again!

  • by jondcroft,

    jondcroft jondcroft Dec 18, 2015 7:12 AM in response to P. Phillips
    Level 1 (5 points)
    Dec 18, 2015 7:12 AM in response to P. Phillips

    This did not resolve my scanning problem.  I tried to install the linked driver 4 times.  The last time, I even went into Library and deleted the old driver before installing the new one... no luck.  I still cannot scan.  This printer is an amazing machine, and now it is going to be useless because of a lack of a driver.  Canon does not have any downloads available for it on their website.  Any suggestions?

    I can still print, but just cannot scan.  Grr...

  • by jondcroft,Helpful

    jondcroft jondcroft Dec 18, 2015 7:46 AM in response to jondcroft
    Level 1 (5 points)
    Dec 18, 2015 7:46 AM in response to jondcroft

    I FINALLY GOT IT!!!

    This is what finally worked for me:

    delete the driver (finder, go, go to folder, /library, printers, canon)

    emptied the trash

    unplug USB from printer

    turn off printer

    restart iMac

    Install driver (link in previous post)

    plug in and power up printer

    open system preferences/printers and scanners

    add printer

    VIOLA! It works now

    Thanks for the help with the driver

  • by Doug Lerner2,

    Doug Lerner2 Doug Lerner2 Jan 1, 2016 5:21 AM in response to jondcroft
    Level 4 (1,064 points)
    Mac OS X
    Jan 1, 2016 5:21 AM in response to jondcroft

    This last one is what did it for me. The restart Mac step wasn't needed though.

     

    Thanks!

     

    doug

  • by AppleDebutant,

    AppleDebutant AppleDebutant Feb 14, 2016 12:39 AM in response to lrbenj
    Level 1 (0 points)
    Feb 14, 2016 12:39 AM in response to lrbenj

    I followed all these steps and the scanner still doesn't work for me. My printer/scanner is Canon MG5550.

     

    Has anyone had to do something else?

    It still says "Canon IJ Scan Utility2 quit unexpectedly"

    The printer works! (even though it says status: idle for printer & scanner)

     

    When you add the printer again, what do you chose in the drop down menu "use" (AirPrint, Canon MG5500 series,....?)

    Should I download a driver that is NOT the one in previous post?

     

    Sorry I'm really daft with computers

    Many thanks!

  • by AppleDebutant,

    AppleDebutant AppleDebutant Feb 14, 2016 1:48 AM in response to AppleDebutant
    Level 1 (0 points)
    Feb 14, 2016 1:48 AM in response to AppleDebutant

    PLEASE IGNORE MY LAST POST.

     

    This helped me: Canon Maxify MB5360 El Capitain Scanner not working

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