Q: Apple TV keeps crashing NON-STOP!!!

Again, other devices working does not rule out a network issue. If it were an OS issue it would be impacting the majority, which it is not. If you want to verify you would need to do proper troubleshooting, any potential issue that resides could impact something in the future.

It is not software related, you could easily verify by troubleshooting your network, testing on another network or taking it to Apple.

I appreciate the response but that does not seem like a logical reply.  To say that it is related to network issues is a bit outrageous.  If there were network issues, the system should quit the app, there is no logical reason for the entire piece of hardware to restart.  As you mentioned above, it is extremely unlikely if not completely unrelated to software.  I do not think it is network related as many people have this issue from all around the world.  This has to be a hardware issue.  There is no other way to explain it.  While i understand your helpful advise of diagnosing the network, there is no way that it would affect one piece of hardware out of a bunch and not be the actual hardware itself.  Please avoid suggesting that to us again on this thread.

Yes, A network issue can impact one device, there are many variables to consider and I have diagnosed such causes in the past with other users. This is a support forum so of course there will be posts of this nature, but that doesn't automatically mean it's the hardware. If you want to verify that it's hardware related I already stated you can properly troubleshoot your network to, test on another network and/or take it to Apple to be diagnosed.

vazazndrew. I appreciate your help, I know sometimes it is a process of elimination to discover the cause of an issue. I will do some more work and see what I can find, I seriously doubt anyone else will let me access their network with my Apple TV since they would have to give me their password but I will see what I can do. Curious to see if I can pick your brain on this though. Why does it not disconnect when watching Apple content? I have literally tried to watch something on Netflix and was disconnected repeatedly, then I switched to a movie I had bought from Apple and it worked fine. The problem is so abundant and specific to Apple TV that Netflix has a support page for Apple TV users, https://help.netflix.com/en/node/13201.

Reddit Board on the topic: https://www.reddit.com/r/apple/comments/3jvarb/second_generation_apple_tv_crashi ng/

I have seen some complaints from ATV3 users.  I only have experience with ATV2 crashing/rebooting during a Netflix App movie stream on a random basis.  (I also do not use Hulu.)   I have not experienced the crash/reboot while streaming an Apple movie.

My solution: I have stopped using the Netflix App on ATV2 and started using the Netflix interface on my smart TV instead:  I never have had it crash on that "client" over the same network.

This confirms that it is a software issue at Netflix.  Why doesn't this happen on other devices?  "Netflix uses a different client code for every client implementation and this is a terrible way to version a server API."

The incompetence at Netflix does not absolve Apple from not openly addressing the crash/reboot errors. It will be interesting to compare the performance on ATV4.

      I can't help but wonder...  The current problem may serve both companies:  1) Apple would prefer you rent movies from them and buy the new ATV4.  2) Netflix may see a growing number of ATV users as a threat if Apple decides to initiate a monthly fee movie stream model.

Has anyone noticed the problem getting worse over the last couple of days? The last two nights in a row, ANYTHING I try to watch on Hulu or Netflix shuts off the ATV before the movie or show even starts. Some of these were movies I had watched successfully only a few days ago. If I go over to Apple, per the norm, everything works absolutely fine.

I have an appointment to take my ATV into the Apple store this weekend. The downside is the closest one is an hour away.

I have spoken to both Apple and Netflix support about this they always point to a Network problem which I know is not the case because my Smart TV's Netflix App over the same Network works fine.   My particular ATV2 crashes only happens during Netflix movie stream and not via other App streams:  During the "crash" the ATV2 appears to auto-reboot but the "apple" logo never appears on the screen before it launches the menu, so it appears the complete reboot may not actually occur.

My theory is that ATV 1 & 2 are now outdated machines because they will not accept ATV software update version 7.2 that only the ATV3 accepts. Since Netflix admittedly designs its server API differently for each client, they may have changed the API to follow the new ATV 7.2 update and not backward compatible, who knows. The result appears to have overload the older ATV's buffer (just a guess).   For folks that have older ATV 1 &2 and experience crashing during streams, try this before streaming:  Soft Reboot ATV:

Press and hold the Menu and Down keys for at least 6 seconds until the white light on the ATV rapidly blinks. Let go of the buttons and the device will restart. 

This will not harm your settings and possibly flushes data from the memory(?)  Seemed to help for me because my next movie did not crash. I make no claims for other older ATV's. This is much less painful than doing all the stuff that Netflix recommends here where you have to enter all App Passwords again, etc.

  https://help.netflix.com/en/node/13201.

Ultimately I recommend replacing the outdated ATV with the new ATV4 which I am in the process of doing. It should be a much better experience with the new interactive controller.

I did notice a few months back that I was unable to download a series of movies (i.e., all the Star Wars or Batman movies) at once as a set. The error message said that I needed to update my software. When I went to update it I was told my system was up-to-date even though my version was not the most recent. I was curious if this was related with my issues with ATV disconnecting and restarting all the time.

Yes, unbarable. Usually once a night. Last two nights I cant even make it through a show on Hulu. It rebooted/crashed 4 times in 40 minutes.

Same issues as everyone. ATV crashes frequently on Ethernet with various channels, NFL, NetFlix, HBO, etc.

Happen to have various versions of Roku as well at home. No issues.

Not investing in Apple any longer.

I just recently got my ATV4, and it seems to crash frequently, out of the box.  Not sure if it's an app related thing or what.  But it seems to have a tendency to crash, several times a day.  Anyone else out there have the same issue?

Mine is crashing as well and I just got it yesterday. It does it when I'm browsing mainly hitting the back button. It will shut off for a second then go back to home screen. Hopefully a software not hardware thing. Anybody else having this problem with new Apple TV?

Hi

Turn off Router for 30 seconds

Then check your WiFi speed if it keeps going low that may be your problem .

Can you get Fiber broadband ?

Cheers

Brian ( UK )

Nope.  This is not an issue.  I have at minimum 90mb/s down, and generally as much as 180.  So that is not the issue.