HT205360: About the OS X El Capitan v10.11.1 Update

Learn about About the OS X El Capitan v10.11.1 Update
Big Apple cat

Q: OSX 10.11.1 update crashes Apple Mail

I just updated to 10.11.1 and now Mail crashes as soon as it is opened.

In the brief time I see my mailboxes before the mail crashes all of the On My Mac mailboxes have gone again!

iMac, OS X El Capitan (10.11)

Posted on Oct 21, 2015 12:11 PM

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Q: OSX 10.11.1 update crashes Apple Mail

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  • by Linc Davis,

    Linc Davis Linc Davis Oct 21, 2015 1:46 PM in response to Big Apple cat
    Level 10 (207,963 points)
    Applications
    Oct 21, 2015 1:46 PM in response to Big Apple cat

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES â–¹ All Messages

    from the log list on the left. If you don't see that list, select

              View â–¹ Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION â–¹ User Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by amg1957,

    amg1957 amg1957 Oct 22, 2015 8:33 AM in response to Linc Davis
    Level 1 (14 points)
    Desktops
    Oct 22, 2015 8:33 AM in response to Linc Davis

    I have the same problem.  But Safari:

    10/22/15 10:25:29.459 AM com.apple.xpc.launchd[1]: (com.apple.Safari.10592[545]) Binary is improperly signed.

    10/22/15 10:25:35.240 AM Safari[561]: KeychainGetICDPStatus: keychain: -25300

    10/22/15 10:25:35.240 AM Safari[561]: KeychainGetICDPStatus: status: off

    10/22/15 10:25:35.264 AM Safari[561]: KeychainGetICDPStatus: keychain: -25300

    10/22/15 10:25:35.264 AM Safari[561]: KeychainGetICDPStatus: status: off

    10/22/15 10:25:35.698 AM ReportCrash[471]: Saved crash report for Safari[545] version 9.0.1 (11601.2.7.2) to /Users/Andy/Library/Logs/DiagnosticReports/Safari_2015-10-22-102535_Andrews-Mac Book.crash

    10/22/15 10:25:36.000 AM kernel[0]: CODE SIGNING: cs_invalid_page(0x112db1000): p=561[Safari] final status 0x3004a00, denying page sending SIGKILL

    10/22/15 10:25:36.000 AM kernel[0]: CODE SIGNING: process 561[Safari]: rejecting invalid page at address 0x112db1000 from offset 0x5b6000 in file "/System/Library/Frameworks/JavaScriptCore.framework/Versions/A/Libraries/libll vmForJSC.dylib" (cs_mtime:1445125387.0 == mtime:1445125387.0) (signed:1 validated:1 tainted:1 wpmapped:0 slid:0)

    10/22/15 10:25:36.348 AM com.apple.xpc.launchd[1]: (com.apple.Safari.10592[561]) Binary is improperly signed.

    10/22/15 10:25:42.606 AM ReportCrash[471]: Saved crash report for Safari[561] version 9.0.1 (11601.2.7.2) to /Users/Andy/Library/Logs/DiagnosticReports/Safari_2015-10-22-102542_Andrews-Mac Book.crash

    10/22/15 10:28:41.000 AM kernel[0]: Sandbox: SpotlightNetHelp(295) deny(1) file-read-data /Applications/Safari.app

    10/22/15 10:28:41.000 AM kernel[0]: Sandbox: SpotlightNetHelp(295) deny(1) file-read-data /Applications/Safari.app/Contents

    10/22/15 10:28:41.000 AM kernel[0]: Sandbox: SpotlightNetHelp(295) deny(1) file-read-data /Applications/Safari.app/Contents/PkgInfo

    10/22/15 10:28:41.000 AM kernel[0]: Sandbox: SpotlightNetHelp(295) deny(1) file-read-data /Applications/Safari.app/Contents/MacOS/Safari

    10/22/15 10:28:41.000 AM kernel[0]: Sandbox: SpotlightNetHelp(295) deny(1) file-read-data /Applications/Safari.app/Contents/MacOS/Safari/..namedfork/rsrc

    10/22/15 10:28:41.000 AM kernel[0]: Sandbox: SpotlightNetHelp(295) deny(1) file-read-data /Applications/Safari.app

    10/22/15 10:28:41.000 AM kernel[0]: Sandbox: SpotlightNetHelp(295) deny(1) file-read-data /Applications/Safari.app/Contents

    10/22/15 10:28:41.000 AM kernel[0]: Sandbox: SpotlightNetHelp(295) deny(1) file-read-data /Applications/Safari.app

    10/22/15 10:28:41.000 AM kernel[0]: Sandbox: SpotlightNetHelp(295) deny(1) file-read-data /Applications/Safari.app/Contents/MacOS/Safari

    10/22/15 10:28:41.000 AM kernel[0]: Sandbox: com.apple.Safari(673) deny(1) mach-lookup com.apple.cookied

     

    Second part you asked for:

    Process:               Safari [716]

    Path:                  /Applications/Safari.app/Contents/MacOS/Safari

    Identifier:            com.apple.Safari

    Responsible:           Safari [716]

    -8 sec           CODE SIGNING: cs_invalid_page(0x11fdb1000): p=716[Safari] final status 0x3004a00, denying page sending SIGKILL

    -8 sec           CODE SIGNING: process 716[Safari]: rejecting invalid page at address 0x11fdb1000 from offset 0xCODE 5bSIGNING: process 6000 in file "/System716[/*/libllvmF0 in file "/SysteorJSCm/L.dylibibrary/Fram" (cs_ewormtime:ks/JavaSc144rip51tCo25387.re0 == mtime:.framework/Versio14ns45/A/Libra12ries/5387.0)li (signed:bll1 validated:1 tavmForinted:1JS wpmapped:0 slid:0)

    -8 sec           CODE SIGNING: process 716[Safari]: rejecting invalid page at address 0x11fdb1000 from offset 0x5b6000 in file "/System/Library/Frameworks/JavaScriptCore.framework/Versions/A/Libraries/libll vmForJSC.dylib" (cs_mtime:1445125387.0 == mtime:1445125387.0) (signed:1 validated:1 tainted:1 wpmapped:0 slid:0)

    com.betafish.adblockforsafari-UAMUU4S2D9 (102.40.1 - 2.40.1) AdBlock

    com.evernote.safari.clipper-Q79WDW8YH9 (6.6 - 6.6) Evernote Web Clipper

    com.dashlane.dashlanesafari-5P72E3GC48 (3.5.4.91082 - 3.5.4) Dashlane

    44  com.apple.Safari.framework     0x00007fff9282416c -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 252

    Thread 1:: Dispatch queue: com.apple.Safari.iCloudTabs.keyValueStoreAccess

    3   com.apple.Safari.framework     0x00007fff92906c7c __29-[CloudTabKeyValueStore init]_block_invoke + 952

           0x10fad4000 -        0x10fad4fff  com.apple.Safari (9.0.1 - 11601.2.7.2) <A64D83D7-F48D-35BD-B9E8-0B8901DE58A6> /Applications/Safari.app/Contents/MacOS/Safari

        0x7fff85690000 -     0x7fff8596fff7  com.apple.Safari.Shared (11601 - 11601.2.3) <7763E32F-2DC3-3BA4-B05E-97F26AB23E77> /System/Library/PrivateFrameworks/SafariShared.framework/Versions/A/SafariShare d

        0x7fff927b2000 -     0x7fff92e7ffff  com.apple.Safari.framework (11601 - 11601.2.7.2) <CFFC3BA7-6BF1-334E-B976-3C9791C28A62> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari

        0x7fff94926000 -     0x7fff94928ff7  com.apple.SafariServices.framework (11601 - 11601.2.7.2) <CC99200E-E893-3A01-AA8F-AF2856675CF7> /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices

        0x7fff95cf3000 -     0x7fff95cf3fff  com.apple.SafariDAVNotifier (1.1.1 - 1) <96DF820A-B539-3F04-A064-41E2738D2F10> /System/Library/PrivateFrameworks/BookmarkDAV.framework/Versions/A/Frameworks/S afariDAVNotifier.framework/Versions/A/SafariDAVNotifier

        0x7fff979e3000 -     0x7fff97a10fff  com.apple.Safari.SafeBrowsing (11601 - 11601.2.3) <48D0A2F0-EB41-387C-A7D4-A8447C52BC24> /System/Library/PrivateFrameworks/SafariSafeBrowsing.framework/Versions/A/Safar iSafeBrowsing

  • by dinkola,

    dinkola dinkola Oct 22, 2015 4:12 PM in response to amg1957
    Level 1 (0 points)
    Oct 22, 2015 4:12 PM in response to amg1957

    My mail app is crashing every time on launch also. Also found out that photo app is doing the same thing (which is more annoying as it makes an iPad go into a connected/unconnected loop when you plug it into the computer because photo app crashes then relaunches, then crashes, etc).

    Logging in as guest doesnt have the issue.

    Going to system settings, and enabling iCloud - the system settings locks up when after logging into iCloud & has the 'photos' app ticked for iCloud sync.

  • by Eric Root,

    Eric Root Eric Root Oct 22, 2015 4:19 PM in response to Big Apple cat
    Level 9 (71,155 points)
    iTunes
    Oct 22, 2015 4:19 PM in response to Big Apple cat

    Do a backup, preferably 2 on 2 separate drives.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

    Crashes/quits unexpectedly

  • by tonkberlin,

    tonkberlin tonkberlin Oct 23, 2015 3:59 AM in response to Eric Root
    Level 1 (0 points)
    Oct 23, 2015 3:59 AM in response to Eric Root

    Erics help did not solve the problem for me.
    My Apple-Mail data is 130 GB - I think Mail trys to make a copy while optimize that library.

    Some more ideas?

  • by Leondis007,

    Leondis007 Leondis007 Oct 23, 2015 4:55 AM in response to Linc Davis
    Level 1 (4 points)
    iTunes
    Oct 23, 2015 4:55 AM in response to Linc Davis

    I too have an issue with mail, All my mail has been deleted from my mac and the cloud after installing 10.11.1. How do I fix this.

  • by amg1957,

    amg1957 amg1957 Oct 23, 2015 6:40 AM in response to amg1957
    Level 1 (14 points)
    Desktops
    Oct 23, 2015 6:40 AM in response to amg1957

    I reloaded OS 10.11.1 per Apple's support desk (which by the way was fantastic.  I hadn't called them in a long time and they were great) and it solved all my problems with Safari as well as Slack.  Somehow the install must have gone bad the first time.  Thanks for all the help.

  • by KnowledgeHunter,

    KnowledgeHunter KnowledgeHunter Oct 23, 2015 2:35 PM in response to Eric Root
    Level 1 (0 points)
    Oct 23, 2015 2:35 PM in response to Eric Root

    I did this as directed except I did not need to import the mail folder items. Mail just worked as it should. Thanks!

  • by duckndilly,

    duckndilly duckndilly Oct 23, 2015 3:37 PM in response to Big Apple cat
    Level 1 (8 points)
    Mac OS X
    Oct 23, 2015 3:37 PM in response to Big Apple cat

    I'M in a similar but not identical situation.

    my 2015 retina iMac has two admin user accounts.

    my wife's is the primary and she was logged in when OS X 10.11.1 was installed Two days ago. For her everything works fine.

     

    when I logged in for the first time today, I was greeted by sign into iCloud, agree terms... And then, sign into iCloud, agree terms... A never ending loop.

    i Skipped that step and it went through setting up and I was in.

    i Found that I was signed in to iCloud but seemingly not properly; Notes would not sync ( there is only 1 note anyway).

    then I got the bombshell! Open the mail app and it bounces from one end of the dock to the other, whilst flashing a dialogue box on screen that's says "migrating..." I don't get to see any mail.

    holding cmd-Q shuts the mail app eventually.

    i Signed out of iCloud. But if I try sign back in I just get a message that says I can't do it at this time.

    if I log out of my user account and back in, nothing changes, I am still logged out of iCloud.  If I shut down or restart, wife's account is fine but mine is back to square one with sign into iCloud, setting up etc, and I am again logged into iCloud sort of...

    I have 1 POP, 1 IMAP and 1 cloud email address. I've tried disabling them to no avail.

    Time machine shows the present mail app as 9.1 and the Yosemite version as 8.2 I think

    I have both Time machine and seperate file backups and I'm tempted to delete my account and start again.

    id quite like to rescue the POP emails but the others are external servers anyway.

    anyone got any thoughts on a fix. There is clearly an iCloud problem going on. Keychain is not in use

    thanks

    Pete

  • by Puchvn,

    Puchvn Puchvn Oct 23, 2015 11:39 PM in response to tonkberlin
    Level 1 (0 points)
    Oct 23, 2015 11:39 PM in response to tonkberlin

    I have the exact same issue, my mail is trying to optimize and it must be making a copy as it take all my memory and then when I run out of space at 45.6MB everything on my computer crashes...  I have closed mail but when i re-open it goes back to optimizing again.  is there any way to stop it from draining all my drive space and memory?  PLEASE HELP as can't use my Mail app anymore or get all the space I had back!!!!

     

    Someone please let me know if there is a solution for this issue!

     

    thanks

  • by tonkberlin,

    tonkberlin tonkberlin Oct 24, 2015 1:38 AM in response to Puchvn
    Level 1 (0 points)
    Oct 24, 2015 1:38 AM in response to Puchvn

    I gave my iMac late 2015 enough space: 130 GB.

    At 65GB rest he runs out of memory. No more idea at the moment.

  • by sufras,

    sufras sufras Oct 24, 2015 4:12 AM in response to Big Apple cat
    Level 1 (0 points)
    Oct 24, 2015 4:12 AM in response to Big Apple cat

    Hi, I am in same situation with mail, Outlook is working fine...in Mail all accounts have disappeared when trying to add any account (iCloud or Gmail) nothing happen. Actually the first wrong thing that happened to me is to activate the iCloud at first re-start after update; I put my credentials and nothing happened so I choose active later...now I can´t configure iCloud.

  • by ezio18,

    ezio18 ezio18 Oct 24, 2015 7:10 AM in response to sufras
    Level 1 (0 points)
    Oct 24, 2015 7:10 AM in response to sufras

    I have the same problems.

    After updating to OS X 10.11.1 Mail is stuck in "validate boxes".

    Obviously I can not use Mail and it is very uncomfortable. I use Mail for work.

    It has found a solution?

    thanks a lot

  • by tonkberlin,

    tonkberlin tonkberlin Oct 24, 2015 7:56 AM in response to Big Apple cat
    Level 1 (0 points)
    Oct 24, 2015 7:56 AM in response to Big Apple cat

    I try to fix that problem.

     

    Try this:

    1. Deactive all internet accounts at system settings (You will need your passwords again in following steps)
    2. GO TO LIBRARY > MAIL > V3 and copy all the folders to your desktop (Mailboxes, Maildata a.s.o...)
    3. Start Mail (Should Work)
    4. Close Mail
    5. Copy back the folder Mailboxes, Maildata from Desktop to library/mail/v3
    6. Start Mail (Should Work)
      Your marked messages should climp up, you will need to set the passwords again in system settings > internet accounts
    7. Close Mail
    8. Copy back every account step by step from Desktop to library/mail/v3
    9. Start Mail (Should Work)
    10. Activate the accounts again in system settings (set the pasword, correct some inbox-settings if needed)

     

    Maybe the steps are a lil differnet in detail. Try with sense.

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