warpbrained86

Q: iOS 9 lightening to USB audio clicks and pops

Hello,

I use my iPhone in a Chevy Volt via lightening cable to the car's usb port. After upgrading my iPhone 6 to iOS 9, the audio consistently clicked and popped. This only happens via usb, and audio from the headphone port is fine. I confirmed this with the Music app, ibooks, iHeart Radio, and Pandora. I put the phone in airplane mode and it had no effect, meaning, the clicks and pops still existed.

 

I quickly downgraded my phone to iOS 8.4.1 before apple doesn't allow it anymore, and everything is back to normal. No clicks and pops.

I'm putting this out there to:

  1. see if anyone else had this issue
  2. see if anyone else came up with a solution
  3. to let apple know this needs to be fixed in their next update hopefully.

 

It's a shame that this glitch happened. as otherwise, my phone was great with iOS 9.

Thank you.

iPhone 6, iOS 9

Posted on Sep 18, 2015 7:19 AM

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Q: iOS 9 lightening to USB audio clicks and pops

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  • by ARB-82,

    ARB-82 ARB-82 Oct 22, 2015 2:52 AM in response to TheTominator
    Level 1 (20 points)
    Mac OS X
    Oct 22, 2015 2:52 AM in response to TheTominator

    I can confirm the issue has been there throught all Beta phases of 9.1 and now is also still present in iOS9.1 final.

     

    I contacted Apple support a couple of days ago and they urged me to ask everyone to call into Apple support and get a ticket made in their system. Just a short report is all they need to get this thing on the radar in Cupertino.

  • by ARB-82,

    ARB-82 ARB-82 Oct 22, 2015 4:47 AM in response to ARB-82
    Level 1 (20 points)
    Mac OS X
    Oct 22, 2015 4:47 AM in response to ARB-82

    Please also don't forget to register your feedback with Apple: http://www.apple.com/feedback/iphone.html

  • by zacharyfromeden prairie,

    zacharyfromeden prairie zacharyfromeden prairie Oct 22, 2015 9:29 AM in response to ARB-82
    Level 1 (0 points)
    Oct 22, 2015 9:29 AM in response to ARB-82

    I have the clicking and popping issue with iOS 9.1 final / 9.1 beta / 9.0 in a 2012 Chevy Volt.

     

    I've done the feedback at http://www.apple.com/feedback/iphone.html.

     

    Everyone should do this to raise visibility at Apple since it is very unlikely GM will address this issue.

  • by Markp-a,

    Markp-a Markp-a Oct 22, 2015 9:29 AM in response to ARB-82
    Level 1 (0 points)
    Oct 22, 2015 9:29 AM in response to ARB-82

    I Have the same issue 2012 suburban.  iPhone 5s and 6 on any version of iOS 9 makes the noises.  They worked great on iOS 8.  Took to the Chevy dealer cause I thought the radio went bad but, no an apple issue.  Did the same thing on a 2013 Tahoe they had on the lot.  What's the best number to call at Apple to get this fixed?

  • by Ascargo,

    Ascargo Ascargo Oct 22, 2015 9:35 AM in response to Markp-a
    Level 1 (0 points)
    Oct 22, 2015 9:35 AM in response to Markp-a

    800-My-iPhone  I called a few days ago. The first call Apple gave me a checklist of things to do. The second time, my call was elevated To the engineers. Apple called me back this morning and said that the engineers are aware of this issue and are actively working on a fix. I recommend everybody with the issue call Apple to keep the pressure on!

  • by razorvolt,

    razorvolt razorvolt Oct 22, 2015 9:51 AM in response to Ascargo
    Level 1 (0 points)
    Oct 22, 2015 9:51 AM in response to Ascargo

    Just got off the phone with Apple. I immediately asked to speak to a senior tech who walked through all the details with me. I'm confident he understands the root of the issue and he has submitted this information to the engineers. In case anyone else wants to add their 'vote' to this ticket by calling the same guy I spoke with, his information is:

     

    Kevin at 877.203.0418 x 1167185, in the office Sun -  thurS 10a-7p EST

  • by anypats,

    anypats anypats Oct 22, 2015 10:01 AM in response to Ascargo
    Level 4 (1,791 points)
    Oct 22, 2015 10:01 AM in response to Ascargo

    Hopefully they are actively working on it. "Engineers are aware of the issue" is often code for "I don't have any other way to help you so I'll tell you that engineers are working on the issue so I can get you off the phone." Are the engineers aware of the issue? Probably. Are they going to fix it anytime soon? Probably not unless it impairs a significant number of users. Yeah, maybe if people consistently call then the issue will get raised but I wouldn't hold my breath for anything soon. Look at how many people have issues with wi-fi and wait for update after update to only continue having the problem. I can tell you from experience in my own line of work that "Engineers are aware of the issue and working on it" really means "Someday they may decide to look at it."

  • by TrulzDaddy,

    TrulzDaddy TrulzDaddy Oct 23, 2015 2:45 AM in response to anypats
    Level 1 (0 points)
    Oct 23, 2015 2:45 AM in response to anypats

    I confirm that the iOS 9.1 did´nt solve the problem.

    The engineers here in Norway are working on it.. I have a good contact with them, I have helped them with all I can do..

    Sent videos of me connecting the iPhone to the stereo and playing music...so they can hear the clicks & pops. I also sent them a video of my girlfriends iPhone 6 with iOS 8, working perfect like my did before upgrade.

    I´m telling them about this link every time they email me.

    I also sent them feedback on this link http://www.apple.com/feedback/iphone.html

    Took a picture of the instruction manual  from the car telling that you can use iPod 5th generation and newer, and that you always have to have the latest update from apple to make it work properly.

     

    Keep up the good work !!

  • by ARB-82,

    ARB-82 ARB-82 Oct 23, 2015 6:46 AM in response to TrulzDaddy
    Level 1 (20 points)
    Mac OS X
    Oct 23, 2015 6:46 AM in response to TrulzDaddy

    What engineers are we talking about? GM or Apple?

     

    I would suggest using the feedback link as much as possible by the way, totally agree.

    It's the easiest way to get on Apple's radar.

  • by Markp-a,

    Markp-a Markp-a Oct 23, 2015 8:59 AM in response to ARB-82
    Level 1 (0 points)
    Oct 23, 2015 8:59 AM in response to ARB-82

    i called apple at 1800myiphone yesterday and spent 20 minutes with andrew and his supervisor informing them of this issue (they acted like they have not heard of at and maybe not.  they whanted me to try a bunch of things all of which i had done already so they gave me a case number and were going to report it on there end.  I may call kevin in a previous post and give him the case number to see where they are at.  i think it will take a lot of calls to get something going.  this affects a boatload of cars, and people just may not be aware yet.

  • by ElizabethTG,

    ElizabethTG ElizabethTG Oct 23, 2015 11:17 AM in response to warpbrained86
    Level 1 (0 points)
    Oct 23, 2015 11:17 AM in response to warpbrained86

    What are the odds that none of the Apple engineers/employees drive a GM vehicle? In due time, someone is bound to have this issue and complain to their boss. They act like no one over there drives a car.

  • by anypats,

    anypats anypats Oct 23, 2015 11:20 AM in response to ElizabethTG
    Level 4 (1,791 points)
    Oct 23, 2015 11:20 AM in response to ElizabethTG

    They all have CarPlay.

  • by ARB-82,

    ARB-82 ARB-82 Oct 23, 2015 12:03 PM in response to ElizabethTG
    Level 1 (20 points)
    Mac OS X
    Oct 23, 2015 12:03 PM in response to ElizabethTG

    The problem is that it is not on all GM cars. In fact, it seems to be a selected 'lucky few' GM cars with certain entertainment systems that have this problem. If it was GM wide, it would probably have caused quite a bit of noise by now.

  • by TrulzDaddy,

    TrulzDaddy TrulzDaddy Oct 24, 2015 5:11 AM in response to ARB-82
    Level 1 (0 points)
    Oct 24, 2015 5:11 AM in response to ARB-82

    I´m talking about apples engineers ..

  • by TrulzDaddy,

    TrulzDaddy TrulzDaddy Oct 24, 2015 5:16 AM in response to ARB-82
    Level 1 (0 points)
    Oct 24, 2015 5:16 AM in response to ARB-82

    The problem seems to be for the people who love good sound, and bought a upgraded (more expencive) stereo like Harman Kardon and Bose for their GM car.

    Call support over and over again please..help the engineers with the things they are asking for. We can't give up on this one!!

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