Q: slow motion lost after sync from mac to iphone

Well. I'll try something else. Airdrop doesn't work here. My Mac and my iPad don't talk to each other.

Anybody know if yesterday's updates fixed the problem?

dfeivelson wrote:

 

Anybody know if yesterday's updates fixed the problem?

For me, iOS 9.1 did not fix the issue.  Slo-mo videos still play at normal speed on the iPhone and iPad.  They play in slow motion on my Mac though. 

Great...

Apple, we have a problem here...

What was the first IOS where we started this thread?

Same issue.  I have El Capitan 10.11 and iOS 9.1 on my iPhone 6+ and this issue is still going on.  It's pathetic.  The work-around to airdrop from Mac to phone or pad doesn't work for me as they never seem to be recognized by my Macbook Pro and even though I've called Apple Support about that little problem it was never resolved so I cannot air drop.  I also cannot email videos because of their size so that work-around is also out.  I do wish Apple would correct this problem for it seems to me fairly useless to advertise slow motion video on the phone if it isn't something that is truly properly supported.  What is the point of having that nice little folder marked "slo-mo" in the photo app if it doesn't work?

Okay, sorry but I was not able to edit my last post for some reason.  Here is the latest:

I am, after all, able to email the video to myself (although I have to use Mail Drop to do so) and this works great.

To be more detailed for others reading this - within my Macbook Pro I opened the Mail app and dragged the slo-mo video into a letter addressed to myself.  The message pops up telling me the video is too large and would I like to use Mail Drop?  I chose "yes" and then it automatically mails you the video.  Open this email in your phone and tap to download then, after the video appears on your screen, tap the screen to bring up the icons and chose the "share" icon at the bottom left then choose "save video".  You can now open this in your photos app it will be in the Camera Roll - not the Slo Mo folder.

Please Apple, get this fixed.

I spoke with an AppleCare rep last week about this issue. She stated this is a known error and would be fixed the next update. Seeing that 9.1 didn't fix it, maybe a future El Capitan update will.

She could/would not specify if it was an iOS issue or an OS X issue. It sounded like a canned response for "we have no clue why this is happening".

This issue is keeping me from clean installing  (from scratch) my iPhone. I don't want to lose the slow-mo view ability on the videos/photos that I sync back onto my clean phone.

I recommend everyone calling AppleCare and getting a case number for this issue. Maybe multiple calls will light a fire in them to fix it

I just called AppleCare again too this morning and spoke with a "Senior Advisor," who basically told me they are aware that it isn't working correctly, but couldn't give me a straight answer on whether or not they were working on fixing it.

As one of the richest companies in the world, I can't understand why this is so hard to fix.  Makes me really hate them and their products.  False advertisement and very sloppy product releases should not be an issue when I'm paying so much for their products.

I highly recommend everyone having this problem call and bombard AppleCare, and let them know how unhappy we are and this needs to be fixed ASAP.

Okay apple community team, sorry if someone else threw this answer up and I missed it. Here's your solution:

1. e-mail your slo-mo video from iPhone to your "Mail" app e-mail (the default postage stamp icon for mail).

2. Right-click on the video once loaded in e-mail and select "Save to Downloads Folder"

3. Open iMovie, from "File" mouse over "Import" and take the "Movies..." option.

4. Select the file from your "Downloads" folder.

5. Enjoy watching/editing your slo-mo video.

**First help forum post ever. I google'd the problem you all were having because it was my headache too for a bit. Hope this helps!

Best,

Josh

joshkristoff wrote:

 

Okay apple community team, sorry if someone else threw this answer up and I missed it. Here's your solution:

 

1. e-mail your slo-mo video from iPhone to your "Mail" app e-mail (the default postage stamp icon for mail).

2. Right-click on the video once loaded in e-mail and select "Save to Downloads Folder"

3. Open iMovie, from "File" mouse over "Import" and take the "Movies..." option.

4. Select the file from your "Downloads" folder.

5. Enjoy watching/editing your slo-mo video.

 

**First help forum post ever. I google'd the problem you all were having because it was my headache too for a bit. Hope this helps!

 

Best,

Josh

My understanding is that the issue is not in getting the slo-mo video from the iPhone to the Mac, but the other way around, hence the thread's title: "slow motion lost after sync from mac to iphone" (emphasis mine). 

If you take a slo-mo video on your phone, transferring it to your computer and watching/editing it there is no problem.  The problem is that when you sync the video back to your phone, the slow motion part is lost.  The phone still recognizes it as slo-mo and puts it in the "Slo-mo" album in the Photos app on the phone.  But when you try to play the video, there is no slow motion. 

The phone shot the video in slo-mo and originally plays it as such, the computer it transferred to recognizes and plays it as slo-mo, and when you sync it back, the phone recognizes it as slo-mo, but does not play it as such; THAT is the problem.

Subbing to this thread, i have the same issue on my 6s. They play fine everywhere else. Odd thing is that I have slo mo videos that I shot on my 5s that have been synced to my 6s, and they play slo mo on my 6s. Its just the 6s slo mo that has been synced that don't play slo mo on my 6s.

Weird.

I am running the latest iOS and El Crapitan on my MacPro tower.

I spoke to AppleCare again last week (since the last "Senior iOS Support Advisor" never got back to me), and they took down my information again and are supposedly going to submit another ticket to their engineers about the problem.

The support rep I spoke with even recreated the problem with his own Mac and iPhone 6 and called me back a few minutes later to let me know it happened with his equipment as well, so it's definitely a software issue on Apple's end that needs to be fixed.

Thank you Lance for the workaround that actually did the trick, although it's a matter of when apple will release a fix to have the capability when exporting the video to Mac, the slo-mov can be maintained when playing externally and importing it back to be kept slo-mo.

Luis

I cannot belive that this issue HAS NOT BEEN RESOLVED AFTER BEING KNOWN ABOUT FOR OVER TWO YEARS!!!  Get it together, Apple!!!