myequanimity

Q: My iMac is crashing and disk utility shows zero space available but after first aid shows space available file types are not differentiated.

My iMac is crashing and disk utility shows zero space available but after first aid shows space available file types are not differentiated and it still crashes.

Posted on Oct 23, 2015 10:12 AM

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Q: My iMac is crashing and disk utility shows zero space available but after first aid shows space available file types are not diffe ... more

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  • by John Galt,

    John Galt John Galt Oct 23, 2015 10:31 AM in response to myequanimity
    Level 8 (49,834 points)
    Mac OS X
    Oct 23, 2015 10:31 AM in response to myequanimity

    file types are not differentiated

     

    I'm not sure what that means. Is it a message reported by Disk Utility?

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Oct 23, 2015 11:40 PM in response to myequanimity
    Level 10 (208,005 points)
    Applications
    Oct 23, 2015 11:40 PM in response to myequanimity

    Step 1   

    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.

    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.

    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later. 

    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.

    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.

    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

    Step 2

    You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation—not the mythical 10%, 15%, or any other percentage. You also need enough space left over to allow for growth of the data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.

  • by myequanimity,

    myequanimity myequanimity Oct 23, 2015 3:48 PM in response to John Galt
    Level 1 (0 points)
    Oct 23, 2015 3:48 PM in response to John Galt

    How do I show you a pic of the disk utility pane? After I run first aid, the previously zero space available returned to its previous about 50% used. But the contents bar shows all orhers, no color differentiation of file types, apps, pics, etc. This is one system which comes to my mind after I tried recovery mode and it still crashed afterwards. I tried reinstalling El Capitan, but message came back "couldn't find installation credentials." I've tried restoring from Time Machine, but it'll work a while, then crash again; and in recovery mode disk utility shows zero memory available again.

  • by myequanimity,

    myequanimity myequanimity Oct 23, 2015 3:49 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 23, 2015 3:49 PM in response to Linc Davis

    How do I show you a pic of the disk utility pane? After I run first aid, the previously zero space available returned to its previous about 50% used. But the contents bar shows all orhers, no color differentiation of file types, apps, pics, etc. This is one system which comes to my mind after I tried recovery mode and it still crashed afterwards. I tried reinstalling El Capitan, but message came back "couldn't find installation credentials." I've tried restoring from Time Machine, but it'll work a while, then crash again; and in recovery mode disk utility shows zero memory available again.

  • by John Galt,Solvedanswer

    John Galt John Galt Oct 23, 2015 11:39 PM in response to myequanimity
    Level 8 (49,834 points)
    Mac OS X
    Oct 23, 2015 11:39 PM in response to myequanimity

    myequanimity wrote:

     

    How do I show you a pic of the disk utility pane?

    No need to, I understand now. From your description of the problem it seems that hard disk has failed and needs to be replaced. You can do that yourself or have Apple do it.

     

    Since you already have a TM backup I would not expend too much effort on a failed hard disk. They should be considered expendable.

     

    If the failed HD contains data you need to extract, do that after replacing it. Purchase and use an inexpensive USB enclosure.

  • by myequanimity,

    myequanimity myequanimity Oct 23, 2015 11:43 PM in response to John Galt
    Level 1 (0 points)
    Oct 23, 2015 11:43 PM in response to John Galt

    I'm in the process of downloading El Capitan to reinstall it, but may still have to replace the hard drive after all.

     

    THanks guys!