Q: iphone 5: Wait time for email to unlock phone
After a 2 year contract, I switched phone providers this morning from EIR Mobile to ID Mobile. As the new ID Mobile SIM didn't work in my phone, I have just discovered that as Apple lock their phones, my phone was locked since I purchased it, and therefore any new SIM card will not work in it. I never had any reason to think about whether it was locked or not. I contacted EIR Mobile and they have now closed my a/c, & cannot re-establish as the phone is now locked. EIR Mobile have had to request Apple to unlock my iphone5 in order for me to transfer to another service provided. What is the likely response time from Apple ?? (I have been told it would be 7-10 days before I get email from them) & in the meantime I am now left in the lurch with no service on my iphone. ID Mobile have suggested that if I want to keep/use my telephone number I will have to purchase a new cheap phone and sign up with another operator for the interim, as they have my number now!! I am most annoyed with the assistant I dealt with as she never enquired if the phone was locked,
iPhone 5, iOS 9.1, Waiting on Apple to unlock iphone
Posted on Oct 23, 2015 6:47 AM