Q: Netflix stuck on "accessing netflix"
I have tried rebooting with the remote, rebooting from the settings menu, and googles dns of 8.8.8.8 but my netflix will not get past the "accessing netflix" page. I have rebooted my router and preformed a network connection test. All is working fine. I am able to use other programs on the apple tv without any issues but not netflix. Please help!
AppleTV 2, Other OS, Apple tv software 4.4.4 (3330)
Posted on Jan 26, 2014 11:18 AM
I had exactly the same issue, also starting just within the last week. When I navigated through the Apple TV menus to "Internet", and selected the first item, "Netflix", I got customized top-picks along the top. These were playable. And, they were accurate suggestions for my account - meaning that ATV was logging in successfully to and streaming from Netflix servers.
But when I tried to click on "Netflix" to enter the full Netflix application, I got an "Accessing Netflix" message, the spinning thing, and then nothing. No error message. And this message never timed-out, even when left overnight.
Nothing resolved this. I tried all the random Apple TV suggestions from other threads in this forum: power-cycling ATV, power-cycling router, ATV "Reset", changing DNS server, etc. I spent hours with Netflix Support, who were as confused as I was.
Finally, I did a Restore to factory settings (http://support.apple.com/kb/ht4367). It worked!
NetFlix streams without problems. But this wipes out all your customizations - anything you've done to your ATV box - and you'll have to re-do all that.
My Apple TV version was 4.4.4, same as Dui07. This is apparently a few versions old (http://support.apple.com/kb/ht4448). I'd been trying to do "Update Software" and ATV had said my software was up-to-date, but I guess I was encountering a separate issue which broke updates in v.4.4.4 (http://support.apple.com/kb/TS4107).
Netflix must have made some update this week that broke compatibility with older ATV software versions.
Posted on Jan 29, 2014 8:36 AM