-
All replies
-
Helpful answers
-
Oct 23, 2015 1:13 PM in response to Matthias_Mby Pmintz25,You must "Accept" them in the App Store using your Apple ID. They are free with a brand new computer.
-
Oct 23, 2015 1:56 PM in response to Pmintz25by Matthias_M,Thank you for the answer.
i have tried to do that but in the App Store i don't find that.
could we talk in German?
-
Oct 24, 2015 9:32 PM in response to Matthias_Mby Pmintz25,I'm sorry but I don't speak German. I would try contacting AppleCare for this.
Perhaps the computer is registered to a different Apple ID? Did someone else buy the computer?
They apps will only appear for the Apple ID you provided when you purchased the computer I believe.
Try getting in contact with iTunes support.
-
Oct 24, 2015 10:34 PM in response to Matthias_Mby babowa,Nachdem der Computer neu ist, gehen Sie doch einfach ins nächste Apple Geschäft und fragen dort (oder Sie können auch Apple anrufen).