HT205360: About the OS X El Capitan v10.11.1 Update

Learn about About the OS X El Capitan v10.11.1 Update
jacoenen

Q: After installing El Capitan v10.11.1 the Mail-app does not work at all. The only thing the app do is consuming all the the memory.  Are there more users with that experience? What is the solution?

After installing El Capitan v10.11.1 the Mail-app does not work at all. The only thing the app does is consuming all the memory in my iMAC.  Are there more users with that experience? What is the solution?

iMac, OS X El Capitan (10.11.1)

Posted on Oct 25, 2015 4:05 AM

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Q: After installing El Capitan v10.11.1 the Mail-app does not work at all. The only thing the app do is consuming all the the memory. ... more

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  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Oct 26, 2015 10:11 AM in response to jacoenen
    Level 10 (207,963 points)
    Applications
    Oct 26, 2015 10:11 AM in response to jacoenen

    Please take these steps to delete the Mail "sandbox" folders.

    Step 1

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Containers/com.apple.mail

    Right-click or control-click the highlighted line and select

              Services Reveal

    from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder—not just its contents—to the Desktop. Leave the Finder window open for now.

    Restart the computer. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. Any custom stationery that you created may be lost. Ask for instructions if you want to preserve that data. You can then delete the folder you moved and close the Finder window.

    Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

    Step 2

    If Step 1 doesn't solve the problem, repeat with this line:

    ~/Library/Containers/com.apple.MailServiceAgent

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

  • by jacoenen,

    jacoenen jacoenen Oct 26, 2015 10:13 AM in response to Linc Davis
    Level 1 (0 points)
    Oct 26, 2015 10:13 AM in response to Linc Davis

    Hello Linc,

     

    thanks for this solutions.

    Executing Step 1 did repair my mail-app.

     

    greetings, Jos Coenen

    the Netherlands

  • by PlatinumLine,

    PlatinumLine PlatinumLine Nov 9, 2015 6:50 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 9, 2015 6:50 AM in response to Linc Davis

    I have the same issue after installing this update, mail has not been working for days. seems i can send mail, but no mailboxes will receive mail except for iCloud mailbox.

    i have tried the fix above but that does nothing also. Step one does nothing and when i try step 2 the com.apple.MailServiceAgent folder does not even exist

     

    does apple have a fix for this yet?