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All replies
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Helpful answers
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Oct 18, 2015 8:15 AM in response to deano_Hby ChitlinsCC,eMail providers are notorious for 'changing stuff' on their end without fanfare - go figger.
Call BTInternet techies and explain your issue. It is quite possible that a 1st responder may be unaware of what the folks 'behind the curtain' have done, so insist on elevating to someone senior if they cannot fix this right away.
best luck
ÇÇÇ
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Oct 18, 2015 8:34 AM in response to ChitlinsCCby deano_H,Thanks for that info.
I will 'reach out' to the bt tech support (wish me luck ).
In the meantime, perhaps I should have also mentioned that there are several other
apple client devices under the same wifi network at this property that access the same
IMAP email account with no such issues which made me wonder if the age of the PBG4
and the MACOS it runs could be the problem!?
Could it be that 10.5.8 has recently been retired by btinternet and is now not approved by their
mail servers?
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Oct 18, 2015 9:27 AM in response to deano_Hby ChitlinsCC,I doubt it. I have a PB Pismo / OS X 10.4.11 running MS Entourage 2008 and have no issues with my IMAP accounts. The OS version (or platform for that matter) is not relevant to how email protocols work.
All your "Story" about your isolated issue and the "non-issue" are relevant only in that they have the router in common. A "mail client" (what App? Apple Mail?) is a "Mail Client" - they all operate using the same settings (for decades now)
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Oct 25, 2015 3:35 AM in response to ChitlinsCCby deano_H,Thanks for the reply.
Only just had time to address this issue again, hence the delay!
I have just been in touch by phone with BT tech support about this problem and, as I feared, apart from finding it very difficult to understand the tech's accent (as usual) I am advised that since this issue occurs with just this device (PBG4) then it is device centric and I should contact Apple as BT are not trained on these devices to advise about settings!
They said: If the problem was regarding the BT server then my email service (across all devices) would be inoperational!
I have also tried taking the laptop to another address, under a different wifi network, to see if that might be a solution, without success!
On the PBG4 I am able to set up and access my email using POP but not IMAP! It just gets stuck in an infinite loop when trying to contact the SMTP serve when I try to manually setup through Mail for Mac!
Is there something else I should manually change regarding default ports as BT did mention something about recent changes to their servers that may not have been addressed on this old machine!???
I hate being beat and am determined to solve this... with a certain amount of help :-)
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Oct 25, 2015 8:55 AM in response to deano_Hby ChitlinsCC,Without re-reading the entire thread, have you tried:
- Booting the Mac in Safe Mode?
- creating a New User Account (admin privileges) on your Mac? This will tell you if the problem has something to do with your current login account.
* I am grasping at straws, but these are SOP for troubleshooting
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Oct 25, 2015 9:10 AM in response to ChitlinsCCby deano_H,I Haven't.
But I will.
And will report back
Thanks for picking the thread back up...
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Oct 25, 2015 9:58 AM in response to deano_Hby deano_H,Right, tried both of those - no joy
• Safe mode. Existing admin. Reset up of Mail with existing email settings: same handshake problems.
• Safe mode. New admin account. Login to Mail with existing email settings: same handshake problems.
• Safe mode. Recently created admin account. Login to Mail with email settings for a separate BT A/C I have: same handshake problems.
This has to be something to do with this device and modified BT protocols... ports??
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Oct 25, 2015 10:43 AM in response to deano_Hby ChitlinsCC,Baffling. I am calling the cavalry. Hang tight.
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Oct 25, 2015 10:46 AM in response to ChitlinsCCby deano_H,Hi Ho Silver.... Away!
I'm glad I'm not the only one!
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Oct 25, 2015 10:59 AM in response to deano_Hby ChitlinsCC,didn't say you had company (though you may) - only that I know someone who is a Mail Maven
BTW, the Lone Ranger was not based on a Texas Ranger, but rather Bass Reeves, a Black Deputy U.S. Marshall and Sheriff in the Oklahoma Territory that once had to arrest his own son for murder of the son's wife. https://en.wikipedia.org/wiki/Bass_Reeves
a little reading material will give you something to do!
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Oct 25, 2015 11:23 AM in response to ChitlinsCCby deano_H,I meant the only one not baffled
I used the Hi Ho silver as I couldn't quite figure how to reference the call in this medium!
With 3 kids... I have plenty to do!
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Oct 25, 2015 11:50 AM in response to deano_Hby ChitlinsCC,deano_H wrote:
I meant the only one not baffled
I used the Hi Ho silver as I couldn't quite figure how to reference the call in this medium!
With 3 kids... I have plenty to do!
just the two us here so far, it seems there must be more folks 'taking a peek' though with 70 views
"Ssshhh... be vewy vewy quiet... I'm out hewe hunting wabbits...."
gotta love 'em!
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Oct 25, 2015 1:27 PM in response to deano_Hby dianeoforegon,I don't have an iPhone so I can't say for sure, but I suspect when you selected to use your iPhone as hotspot, this changed some network setting in System Preferences that is now either corrupt or needs to be reset. See this link to be sure you have turned it off properly.
Share your Internet connection with Personal Hotspot - Apple Support
OS X 10.5.8 is ancient. It does not have the proper security settings that are now required. Your iPhone is running a newer OS with the required security.
If at all possible upgrade to Snow Leopard 10.6.8.
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
Choose About this Mac from the Apple menu and check the processor.
- If you have a PowerPC processor, there is no upgrade path beyond 10.5.8.
- If you have an Intel processor, you can update to 10.6.8 following these directions: https://discussions.apple.com/docs/DOC-2455
Upgrading to Snow Leopard, OS X 10.6.x is not available as a free download. It is a paid upgrade.
Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
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Oct 25, 2015 11:27 PM in response to dianeoforegonby deano_H,That sounds like the potential culprit!
This machine is my dad's and I'm trying to resolve this issue for him.
So, I don't fully know what he did with it when he took it away with him and tethered it to his iPhone!
Thanks for the guidance and useful info.
There must be a preference file associated with network settings... Do you think locating and deleting that would be the best way to get the system to reset to default and 'lose' any conflictions that it picked up from the iPhone?