HT204363: Get help using iCloud for Windows
Learn about Get help using iCloud for Windows
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Oct 26, 2015 1:59 PM in response to BBBewilderedby activelife81,I had the same problem and I found a solution that worked for me...
You will need to uninstall Outlook 2016 (Office) and re-install an older version of Outlook for iCloud for WIndows 5.0 to function properly. For some reason iCloud requires an email program to be active in order to function at all (regardless of whether you intend to use the email sync function or not).
SImply un-installing Outlook 2016 will not work- you actually have to replace it with an older version of Outlook or another email client in order for iCloud to function. I have also submitted a bug to Apple about this.
I hope it helps alleviate some of the frustration I went through.