HT204308: Find the serial number of your Apple hardware product

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Q: I mailed my iphone to Apple and got the message saying it had been repaired and shipped. But one week passed and I still cannot get any information with my tracking number.

I mailed my iphone to Apple and got the message saying it had been repaired and shipped. But one week passed and I still cannot get any information with my tracking number.

Anyone knows about this situation?

iPhone 6

Posted on Oct 26, 2015 1:49 PM

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Q: I mailed my iphone to Apple and got the message saying it had been repaired and shipped. But one week passed and I still cannot ge ... more

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  • by babowa,

    babowa babowa Oct 26, 2015 3:03 PM in response to nienienie
    Level 7 (32,049 points)
    iPad
    Oct 26, 2015 3:03 PM in response to nienienie

    You will need to check with Apple - we are all other users here volunteering our time to help other users and wouldn't know about Apple's shipping of repaired products unfortunately.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Oct 26, 2015 3:41 PM in response to nienienie
    Level 5 (7,778 points)
    Notebooks
    Oct 26, 2015 3:41 PM in response to nienienie
    • 'tracking' numbers are from the Waybill of the delivery service that gets place on the package - the 'customer' (repair depot) has software that prints labels and MAY notify the service, but may not notify if they ship a lot
    • the 'notice' you received from the repair depot is likely generated when they place the waybill ON the package - or might be from the print stage
    • the package may sit there for some time in "batch" of packages awaiting the delivery service pick up of the batch
    • the number gets scanned into the delivery service's tracking system when it arrives at a distribution hub - in the batch
      • individual items in the batch are not scanned at the pick-up point when there is a batch

    It may be that trying again daily (more often?) may show the tracking show up.

     

    If you are worried, contact the delivery service Help folks.