imamacnewbie

Q: Apple pay not working in 9.1(13B143)

Today, I tried to buy the new Apple TV on Apple Pay from my iPad Air 2 and the transaction will not go thru. I tried it on 2 cards(Amex and Visa) and 2 separate devices(iPad and iPhone 6), but it would not work. Called and there was no problem with the cards. Called Apple and they were no help except suggesting I delete and add the cards again. I did that and I set them all up again. Still getting the same "Payment not complete:Please correct your payment information" as I was getting before.

 

 

I never had an issue with Apple pay until tonight and it was set up on these devices 1 year ago with the same cards/information/Apple IDs. Any suggestions??

Posted on Oct 26, 2015 8:55 PM

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Q: Apple pay not working in 9.1(13B143)

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 27, 2015 2:48 AM in response to imamacnewbie
    Level 7 (30,218 points)
    Apple Watch
    Oct 27, 2015 2:48 AM in response to imamacnewbie

    Hi

     

    Try checking for and correcting any differences (however slight they may be) in your name and address as recorded in:

     

    • The Apple Store app: Account > Account Settings: check your billing / payment name and address and your shipping address / information.
    • Wallet (on your iPhone) or Settings > Wallet & Apple Pay (on your iPad): tap on the payment card that you have added to Apple Pay, then tap on the "i" / info icon at the lower right corner to see card info for that card - check the Billing address details there (this may not be shown within Wallet for all card types).
  • by imamacnewbie,

    imamacnewbie imamacnewbie Oct 27, 2015 1:48 PM in response to Jonathan UK
    Level 1 (0 points)
    Oct 27, 2015 1:48 PM in response to Jonathan UK

    Maybe you missed the fact that Apple Pay had been working successfully on these same devices with these same cards/information since Apple Pay was released with iOS 8. The only variable that has changed on these devices is the iOS 9 software. I am still getting transaction information on my Amex card on both my iPad and iPhone, so I know it's set up properly

     

    I checked every aspect of the cards before I posted this and it all matches. Even the Apple support staff I spoke to last night said it had to be a software glitch. I'm just trying to find some sort of workaround because I like using Apple Pad and an update shouldn't break it.