ignacio1995

Q: Siri problem

My siri doesn't work.. When I speak to her, the sound waves move like I was talking to her, but I'm not! What could the problem be?

iPhone 6s, iOS 9.0.2

Posted on Oct 25, 2015 8:37 PM

Close

Q: Siri problem

  • All replies
  • Helpful answers

  • by Brett L,

    Brett L Brett L Oct 27, 2015 7:57 AM in response to ignacio1995
    Community Specialists
    Oct 27, 2015 7:57 AM in response to ignacio1995

    Hi ignacio1995,

     

    So you see the sound waves on the screen showing the microphone is working yet it seems like Siri doesn't hear you.

     

    Things it could be and steps to troubleshoot are listed near the bottom of this article.

    Use Siri on your iPhone, iPad, or iPod touch - Apple Support

    Get help with Siri

    • If "Hey Siri" isn't working, make sure that "Hey Siri" is turned on under Settings > General > Siri.
    • Siri might say, "Sorry, I'm having trouble connecting to the network," or "Try again in a little while." This is probably a network issue. Check your Internet connection and try again later.
    • If Siri isn't available or responding to questions, see the next section.

    If Siri isn't available, or doesn't understand or respond to questions

    After each step, see if you still need help:

    1. Make sure that your iOS device has an Internet connection through Wi-Fi or cellular data.
    2. On your iOS device, make sure that Siri is turned on under Settings > General > Siri. 
    3. Restart your iPhone, iPad, or iPod touch.
    4. On your iOS device, go to Settings > General > Siri and turn off Siri. Then turn it on again.
    5. Make sure that the microphones on your device aren't blocked. For example, if your device has a protective case, remove it. 
    6. If you're using an iOS device, try to use Siri with a headset. If Siri works, get more help with the microphones on your device.
    7. Contact Apple Support.

    If Siri doesn't make a sound when you hold down the Home button

    On your iPad or iPod touch, Siri will chime when it’s time to ask a question. If you have an iPhone with iOS 9 or later, Siri will vibrate instead. You'll only hear the chime on your iPhone with iOS 9 or later when you're using headphones.

    Thank you for visiting Apple Support Communities.