masterkrang

Q: New MacBook loses connection to the internet after sleeping

I got my new MacBook yesterday, and I noticed some problems with wifi. If the computer sleeps or I close the lid, then open, the wifi loses connection. So I close the lid, open it, open the browser, go to google.com and it says I have no internet connection. My internet is fine, and I'm 100% sure about this because I have my MacBook Pro right next to me, I close the lid, open and the internet always works immediately. Same thing with my iPhone, MacBook Air, and all other internet connected devices on my network. Is this just a general problem with the MacBook, or did I somehow get a defective computer from the Apple Store. Please let me know, thanks!

Posted on Oct 27, 2015 11:09 AM

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Q: New MacBook loses connection to the internet after sleeping

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  • by Lanny,

    Lanny Lanny Oct 27, 2015 12:29 PM in response to masterkrang
    Level 5 (7,935 points)
    Desktops
    Oct 27, 2015 12:29 PM in response to masterkrang

    Check your Energy Savings settings. Normally when laptops go to sleep the WiFi is shut off to decrease battery drain. The trick is how fast it regains the connection when it wakes up.

     

    From: https://support.apple.com/en-us/HT201714

    What happens when the Mac goes to sleep (not just into idle mode or display sleep)?

    On all Macs:

    • The microprocessor goes into a low-power mode
    • Video output is turned off, and a connected display may turn off or enter its own idle state
    • Apple-supplied hard disks spin down; third-party hard disks may spin down

    On portable Macs:

    • The Ethernet port turns off, if applicable (see note below)
    • Expansion card slots turn off
    • The built-in modem, if present, turns off (see note below)
    • An AirPort card, if present, turns off (see note below)
    • The USB ports only responds to the power key on an external keyboard (see below)
    • The optical media drive, if present, spins down
    • Audio input and output turns off
    • Keyboard illumination, if a feature of your portable computer, turns off

     

    Note: Portable computers have no network connectivity when in sleep mode, but can wake if the Energy Saver option "Wake for network access" is enabled. If you wish to use file sharing or don't want to interrupt your Internet connection, you should not manually put the computer to sleep, and you should drag the "Computer sleep" slider to Never.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Oct 30, 2015 7:07 PM in response to masterkrang
    Level 10 (207,958 points)
    Applications
    Oct 30, 2015 7:07 PM in response to masterkrang

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.

    If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.