JWallace99

Q: Itunes not responding, running extremely slow

I've done all the normal troubleshooting already... disabled everything possible in all the setting options to optimize performance...I do not have any smart playlists etc, do not have any devices synced, all updates are current on the laptop

 

When I play a song, it starts immediately, then I get the spinning wheel for 2-3 minutes...same thing when dragging a track into a playlist, editing a track name, creating a playlist, editing start/stop time etc...it's impossible to use the program, and the lag time between commands is ridiculous.

 

I have a:

 

MacBook Pro (17-inch, Early 2011)

2.2 GHz Intel Core i7

16 GB 1600 MHz DDR3

OS X Yosemite 10.10.5

Running iTunes 12.3.1

 

Any way to solve these issues/speed up the program? 

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Oct 21, 2015 5:22 PM

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Q: Itunes not responding, running extremely slow

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  • by Russell Madden,

    Russell Madden Russell Madden Oct 28, 2015 8:54 AM in response to waanid
    Level 1 (29 points)
    Mac OS X
    Oct 28, 2015 8:54 AM in response to waanid

    When I originally went from 12.3.1 back to 12.3.0, the Finder info still showed 12.3.1 until I restarted my computer. (The About iTunes had the correct version number.) I've noted that problem w/ other changes, e.g., the new version of Pages.

  • by Tim Anderson2,

    Tim Anderson2 Tim Anderson2 Oct 28, 2015 8:57 AM in response to JWallace99
    Level 1 (0 points)
    Oct 28, 2015 8:57 AM in response to JWallace99

    I am having the same issue. It's horrible. Makes me not want to use it at all, which is a first! I tried to download an earlier version but my mac woudn't let me install it because I have a newer version. Is there a way around this in Terminal?

     

    Tim

  • by Russell Madden,

    Russell Madden Russell Madden Oct 28, 2015 9:01 AM in response to Awn Cobbler
    Level 1 (29 points)
    Mac OS X
    Oct 28, 2015 9:01 AM in response to Awn Cobbler

    I encourage people to send feedback:

     

    http://www.apple.com/feedback/itunesapp.html

  • by Russell Madden,

    Russell Madden Russell Madden Oct 28, 2015 9:02 AM in response to Tim Anderson2
    Level 1 (29 points)
    Mac OS X
    Oct 28, 2015 9:02 AM in response to Tim Anderson2

    From earlier in this thread:

     

    This is from other people. Worked for me, anyway.

     

    Download 12.3:

     

    http://www.v3.co.uk/v3-uk/download-review/1957301/apple-itunes-for-mac-1110

     

    Then:

     

    1. Open the Terminal
    2. Run "sudo rm -r /Applications/iTunes.app"
    3. Re-install iTunes

     

    Also, be aware that when it asks for your password, the password won't be visible as you type it. After you type password, hit enter and iTunes should be deleted.

     

    After I reinstalled 12.3.0.44, things worked as before. Note: I had to restart to my iMac before the version number in Finder matched the actual version number found by looking at "About iTunes" in the menu. Also, I then ran repair disk permissions via OnyX. It showed some problems w/ iTunes permissions, but those may or may not have been relevant to any of this problem.

     

    Good luck and hope this helps.

  • by chiligoldman,

    chiligoldman chiligoldman Nov 11, 2015 12:12 PM in response to Tim Anderson2
    Level 1 (0 points)
    Nov 11, 2015 12:12 PM in response to Tim Anderson2

    Download 12.3:

     

    *********

     

    Then:

     

    1. Open the Terminal
    2. Run "sudo rm -r /Applications/iTunes.app"
    3. Re-install iTunes

     

    Also, be aware that when it asks for your password, the password won't be visible as you type it. After you type password, hit enter and iTunes should be deleted.

     

    <Link Edited by Host>

  • by waanid,

    waanid waanid Oct 28, 2015 9:55 AM in response to Russell Madden
    Level 1 (9 points)
    iPhone
    Oct 28, 2015 9:55 AM in response to Russell Madden

    I just sent Apple feedback through the form.

     

    Right now iTunes 12.3.044 is gathering information about my library—again. It seems interminable, stuck at 2/3. It's like watching grass grow.

     

    To the left of the dropdown menu in the upper right corner is a tiny cloud with diagonal stripes.

  • by Russell Madden,

    Russell Madden Russell Madden Oct 28, 2015 10:07 AM in response to waanid
    Level 1 (29 points)
    Mac OS X
    Oct 28, 2015 10:07 AM in response to waanid

    Not sure what you're seeing. It might be iTunes gathering Genius info to send to Apple. I know I had to wait for that to finish after I reverted before iTunes began working properly. One use to be able to Genius on/off in the Store menu, but now it only says "update Genius," so I'm not sure how to turn it off now.

  • by Town in sky,

    Town in sky Town in sky Oct 28, 2015 11:09 PM in response to JWallace99
    Level 1 (5 points)
    Oct 28, 2015 11:09 PM in response to JWallace99

    Echo for this problem. I have a MacBook Air, 8Gb ram, i7 processor, so I don't believe it's caused by lack of hard ware. My library is relatively large (300Gb), and access via my home network, but with iTunes 11 it was ok (I wouldn't say fast, but it was useable) now with iTines 12 it is pretty much unuseable - 35 minutes to add tracks to the library, 17 minutes to add 10 tracks to my phone...

     

    I am extremely unimpressed, but have not found a good solution so far.

  • by SPECTRE 008,

    SPECTRE 008 SPECTRE 008 Oct 29, 2015 12:32 AM in response to Town in sky
    Level 1 (0 points)
    Oct 29, 2015 12:32 AM in response to Town in sky

    I had same problem on late 2013 Mac Pro, all I can say is lucky it had a few cores, iTunes was sitting at 100+% and I tried everything, until I signed out of the store restarted and saw CPU usage had dropped to normal levels, then I signed into home sharing only and so far its running normally, course I haven't signed into the store yet, I am convinced that's where the problem is.

  • by waanid,

    waanid waanid Oct 29, 2015 12:42 AM in response to JWallace99
    Level 1 (9 points)
    iPhone
    Oct 29, 2015 12:42 AM in response to JWallace99

    Having downgraded to iTunes 12.3.044, syncing my library with Apple Music stalls without end. For this reason I can't add playlists to My Music. Also, I have lost access to all the Apple Music playlists that I added to My Music previously.

     

    To add insult to injury, iTunes 12.3.044 now refuses to play Apple Music playlists, displaying a message that my subscription has ended. I checked my account: my Family subscription is due for automatic renewal on October 30, 2015.

     

    I'm sorely tempted to reconsider. Why would I want to be a paid subscriber to such a 'service'? Apple has seriously damaged my trust. You don't mess with the soundtrack to other people's lives.

  • by Daniel Stone2,

    Daniel Stone2 Daniel Stone2 Oct 30, 2015 2:11 PM in response to JWallace99
    Level 1 (5 points)
    Oct 30, 2015 2:11 PM in response to JWallace99

    I'm having the exact same problems!  Glad to find out that others are experiencing the spinning beachball!  I've never experienced this with iTunes before (sure I've had other problems; mostly related to syncing my iPhone; but never the "beachball of death").

     

    Does anyone know if reverting to 12.3 causes problems with iPhones running iOS 9.1?  I thought iTunes 12.3.1 was needed for the new iOS update?

  • by BTSculptor,

    BTSculptor BTSculptor Oct 30, 2015 4:17 PM in response to Russell Madden
    Level 1 (0 points)
    Oct 30, 2015 4:17 PM in response to Russell Madden

    This worked perfectly. Thanks!

  • by force_quit,

    force_quit force_quit Oct 30, 2015 4:27 PM in response to JWallace99
    Level 1 (5 points)
    Oct 30, 2015 4:27 PM in response to JWallace99

    I haven't tried downgrading yet, but nothing else seems to help. Found this curiosity on the console tonight :

     

    10/30/15 7:23:24.000 PM kernel[0]: process iTunes[823] thread 79730 caught burning CPU! It used more than 50% CPU (Actual recent usage: 74%) over 180 seconds. thread lifetime cpu usage 147.432514 seconds, (143.913733 user, 3.518781 system) ledger info: balance: 90004483048 credit: 147189931066 debit: 57185448018 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 120539545295

  • by James A. Ganz,

    James A. Ganz James A. Ganz Oct 30, 2015 9:07 PM in response to force_quit
    Level 1 (99 points)
    Oct 30, 2015 9:07 PM in response to force_quit

    I have all of the same symptoms as everyone else in this thread -- large library (200 gigs), everything worked perfectly until the last update, and now I see the spinning beachball every time I try to do anything in iTunes.  I called Apple and was on the phone for 2 hours while two different technicians talked me through various procedures to clean out caches, repair permissions, etc.  In the end I was told that my library was corrupted, and the suggestion was made that I should re-import all of my music... which is, of course, impossible. I am extremely frustrated!

  • by neekolai123,

    neekolai123 neekolai123 Oct 31, 2015 12:41 AM in response to JWallace99
    Level 1 (0 points)
    Oct 31, 2015 12:41 AM in response to JWallace99

    Reverting to 12.3.044 really does help.  Also, I've found iTunes performs far better (i.e. minimal beach ball and less choppy playback) when disabling preferences > parental controls > (podcasts + internet radio + itunes store + shared libraries), and disabling preferences > general > show apple music.  Also, make sure your preferences > advanced > (check for new updates automatically) is OFF. Cmon, tech bros at apple- get off the foosball table and fix my **** music thingy!

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