smnlo

Q: Apple Music not working on iPhone 6 after iOS 9.1

I foolishly updated both iPhone 6 and iPad Mini with the new iOS 9.1 on the day of release, and spent all day yesterday trying to make Apple Music work. around 11pm, it finally worked on my iPad after login/signing on and off for a few hours, today it shows everything fine, but don't play anything. After communicating with Apple Music Help on Twitter I decided to re-install it all on the iPhone 6, hours of the signing on and off frozen, Apple Music on the phone shows For You, New and Connect OK, but won't play, Radio doesn't load at all and My Music is empty, not linking to my Music Match on ICloud. Now (Saturday 16:26), I can only listen to my music and Beats 1 from my main MacBook Pro... I definitely think this iOS 9.1 is a massive mistake. I am trying to reset my iPhone from scratch as I type this, backing it up from the Cloud from 3 days ago, but I launched this 1 hour ago and it still does nothing.... Not very convenient to do the Beats Run tomorrow if I need to png in my laptop in a rucksack as no small device is usable.

MacBookPro, Mac OS X (10.6.2)

Posted on Oct 24, 2015 8:30 AM

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Q: Apple Music not working on iPhone 6 after iOS 9.1

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  • by walter132,

    walter132 walter132 Oct 29, 2015 7:22 AM in response to Evil_Lisa
    Level 1 (10 points)
    Oct 29, 2015 7:22 AM in response to Evil_Lisa

     

    Seems odd to me that these are the first reports of this, as I've been having the issues since Monday night, less than 24 hours since the iOS was updated on my phone, and I put off updating for a few days. Apple Support claims that they have had no calls about this issue but mine.

     

    Too funny, they told me the exact same thing when I called them Tuesday night with identical issues. Having all of the issues you listed, as well as an issue with my backup, was told by a technician to wipe and restore from an iCloud backup and the backup came back with half of my data missing, which has never happened before. At this point I can't even turn iCloud backup back on through my phone.

     

    I even tried logging in on a factory reset iPhone 5 I had lying around, all of the same issues. It's the Apple ID. Eagerly waiting for resolution, my phone is more or less a brick without ability to stream Apple Music, play Game Center games and download apps. I can still surf the internet on Safari.....for now.

  • by walter132,Solvedanswer

    walter132 walter132 Oct 29, 2015 8:30 AM in response to walter132
    Level 1 (10 points)
    Oct 29, 2015 8:30 AM in response to walter132

    Just want to add that I'm not here to throw shade on the Apple support people, all of whom were very friendly and sympathetic. The Senior Analyst I spoke too was under the impression that this was an issue with Apple's servers and indicated that he had escalated it accordingly, this was two days ago now. We'll see.

  • by smnlo,

    smnlo smnlo Oct 29, 2015 8:08 AM in response to walter132
    Level 1 (10 points)
    Oct 29, 2015 8:08 AM in response to walter132

    NO complain about customer service either. By "magic", it all started to be ok on my Ipad at 12:30, lunch time UK. Apple Music working and my Icloud library back up with all my playlists. Iphone still dead on that front. Which means that Apple Music is NOT faulty, it is the Apple ID, which might be much worse... Feell free all of you to print this thread, as I do to arrive "equipped " at my appointment on saturday....in case they claim that nobody has mentioned the issue since tge IOS update (for me it went wrong Friday morning)

  • by Evil_Lisa,

    Evil_Lisa Evil_Lisa Oct 29, 2015 6:44 PM in response to smnlo
    Level 1 (0 points)
    Oct 29, 2015 6:44 PM in response to smnlo

    Called Apple support. My Apple ID looked fine. They still believe it's a hardware issue.

  • by djpltn,

    djpltn djpltn Oct 29, 2015 8:15 PM in response to smnlo
    Level 1 (0 points)
    Oct 29, 2015 8:15 PM in response to smnlo

    Is this resolved already. I really wanted to update to 9.1 already. But afraid since 9.0.2 signing is already closes. I also have this problem. Tried updating to 9.1 thrice but was no luck. cant download on appstore. Can't download on apple music. Links on email don't work. Help please.

  • by amfritz,Helpful

    amfritz amfritz Oct 30, 2015 7:10 AM in response to smnlo
    Level 1 (5 points)
    Oct 30, 2015 7:10 AM in response to smnlo

    I updated to iOS 9.1 a few days ago and my Music app is also non-functional, but in the most basic way. I literally have nothing...the app only loads the front page of the app (faded concert background, apple logo and "Music"). I get no further than that, period. As i type this i am staring at that stupid screen, going on 5 mins now.

     

    After so many crappy updates that keep disabling the most basic elements of our phones, i think my phone may just need to stay outdated by several releases. And i guess i have to go dig out an iPod from the kids' room...

  • by walter132,

    walter132 walter132 Oct 30, 2015 7:51 AM in response to Evil_Lisa
    Level 1 (10 points)
    Oct 30, 2015 7:51 AM in response to Evil_Lisa

    Evil_Lisa wrote:

     

    Called Apple support. My Apple ID looked fine. They still believe it's a hardware issue.

    I'm not tech savvy in the slightest, but just trying to game this out. I've been able to replicate the identical issue on multiple devices, and dozens of people seem to be having the same issue on all of their separate devices, though Apple won't officially acknowledge it yet. If this is truly a hardware issue then it looks like Apple has a fairly large issue to sort out with some defective iPhones. That seems unlikely to me though.

     

    I'd like to think Apple would offer some sort of credit to people who are paying for Apple Music (my free trial is over) but aren't able to use it, but not holding my breath.

  • by MethozS402,

    MethozS402 MethozS402 Oct 30, 2015 11:22 AM in response to walter132
    Level 1 (0 points)
    Oct 30, 2015 11:22 AM in response to walter132

    I have the kind of the same issue but on 5s, iTunes sync apps, notes, contacts, ringtones, but don't my own music storage in my pc, and my trial already expire, so I don't think is a hardware problem, maybe it's the "Next BIG Thing" to get 10 dollars out of your pocket!!, also when I reach support they ask me "what do you planing to do with your music library??"... kind of weird question if you ask me.

    PS: I already try every single way across internet to transfer my Library to my iPhone, with 0 results, I missing the old Music app.

  • by charleyfoster,

    charleyfoster charleyfoster Oct 30, 2015 11:48 AM in response to smnlo
    Level 1 (0 points)
    Oct 30, 2015 11:48 AM in response to smnlo

    Just throwing my hat in the ring: After upgrading my 6 plus to ios 9.1 about a week ago Apple Music 'For You' and 'New' screens looks normal but nothing will play. MY Music Library and Playlists are suddenly empty of content. Third party apps now freeze up as soon as they are opened. I can no longer open links in emails. I Have tried rebooting and resetting and signing out and in to cloud and itunes numerous times to no avail.

  • by smnlo,

    smnlo smnlo Oct 30, 2015 11:51 AM in response to smnlo
    Level 1 (10 points)
    Oct 30, 2015 11:51 AM in response to smnlo

    From the progression of this thread, I definitely think that Apple Music is NOT faulty, as it works perfectly on my main MacBook Pro, with all my music from the iCloud Match as well. It is the Apple ID, that is not login in or recognised on either iPhone 6 and iPad Mini which might be much worse... I don't think it is a Hardware issue either, both my devices were working perfectly before I did the IOS 9.1 update last Friday morning, at the same time on both devices, my iPad is 2 years old and the iPhone 6, I got from my phone carrier mid September, so is brand new.  I will keep you all posted after my visit to the Apple store tomorrow. Yesterday, it started to work all fine on the iPad for 20 minutes, then re-asked me to login my Apple Id, then Join Apple Music, then all was visible (including my own Music from the Cloud, but none was playing) and Beats 1 was loading (sometimes) but not playing. Again all is perfect on the Mac Book so it is an IOS massive issue...

    For tomorrow I printed all our conversation and will show it at the Apple shop, including the messages I had on Twitter last Saturday with Apple Music help. I start to think that we are not enough in number to reflect the issue massively online... Maybe it was a bug at the exact time we all downloaded the IOS update...

  • by smnlo,

    smnlo smnlo Oct 30, 2015 11:53 AM in response to charleyfoster
    Level 1 (10 points)
    Oct 30, 2015 11:53 AM in response to charleyfoster

    Same, but definitely I won't blame Apple Music, (see my other posts), it is IOS 9.1 and the Apple ID...

    Maybe tell me all which country you are in, to see it is a worldwide phenomenon ... I am in the UK.

  • by djpltn,

    djpltn djpltn Oct 30, 2015 11:59 AM in response to smnlo
    Level 1 (0 points)
    Oct 30, 2015 11:59 AM in response to smnlo

    I strongly believe this is an iOS 9.1 issue. I already downgraded my phone back to 9.0.2 and everything is working fine again. This is really an isolated case because we're only a few experiencing the problem. I just really hope fingers crossed that the apple store you're going to can escalate this to the iOS team in Cupertino. By the way, I'm from the Philippines.

  • by walter132,

    walter132 walter132 Oct 30, 2015 12:04 PM in response to smnlo
    Level 1 (10 points)
    Oct 30, 2015 12:04 PM in response to smnlo

    smnlo wrote:

     

    Maybe it was a bug at the exact time we all downloaded the IOS update...

    Real quick just want to rule this out, when I restored my old iPhone 5 (as opposed to the 6S Plus, the phone that initially had the problem) I had to download 9.1 as new (old phone was still running iOS 7) and same issues.

     

    I am in the US, so not just an issue in the UK!

  • by leonardodemacedo,Helpful

    leonardodemacedo leonardodemacedo Oct 30, 2015 12:09 PM in response to Snafflepuss
    Level 1 (5 points)
    Oct 30, 2015 12:09 PM in response to Snafflepuss

    If the problem you guys have is when lauching music the app is frozen in a gay crowd screen (please, just kidding with the rainbow overlay) the fix is simple:

     

    go to settings > music and turn off show apple music. That's it!

  • by smnlo,

    smnlo smnlo Oct 30, 2015 12:14 PM in response to djpltn
    Level 1 (10 points)
    Oct 30, 2015 12:14 PM in response to djpltn

    Thank you! I thought I was going mad! I am positive that it is IOS9.1, I chickened out about downgrading as it was implying a third party thing... I should have done it, I hope that someone at the shop has the authority and knowledge to access the hidden codes to resolve it or give me a free new phone and iPad WITHOUT IOS9.1. Apple Music is not to blame.

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