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Helpful answers
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Oct 31, 2015 6:47 AM in response to nelsonfromvancouverby alex_h1,Hi Nelson,
I see you're trying to boot into OS X Recovery, but you're seeing a lock symbol with a password field. This indicates you have enabled a firmware password on your Mac, and you will need to enter the correct password to continue.
Unlock your Mac using a firmware password
When you start your Mac from your normal startup disk, you see the normal login window where you enter your user account password. If you try to start up from another drive, or from OS X Recovery, your Mac pauses startup and displays a lock icon with a password field instead.
If you forget your firmware password
If you can't remember the password you set using the Firmware Password Utility or Find My Mac, schedule a service appointment with an Apple Retail Store or Apple Authorized Service Provider. Bring your proof of purchase (original receipt or invoice) with you. If you plan to visit an Apple Retail Store, make a reservation (available only in some countries).
Use a firmware password on your Mac
Take care.
