ginjahbird

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Q: Apple Support sends emails to an email address that is not listed on my Apple account. How can I change that?

There is only one email address listed on my account. Yet, I receive emails from Apple Support at another address. How does this happen? And how can I stop it? The address where I receive emails isn't even listed on my account! (It's not necessarily about setting up iTunes/Connect but that I did notice it as an iTunes "issue" first and there is no other community I see to put it in,)

Posted on Oct 29, 2015 7:20 PM

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Q: Apple Support sends emails to an email address that is not listed on my Apple account. How can I change that?

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by norm123,

norm123 Oct 31, 2015 7:17 AM in response to ginjahbird
Community Specialists

Oct 31, 2015 7:17 AM in response to ginjahbird

Hello ginjahbird,

I understand that you have some concerns about emails that were send from Apple to an email address that is not associated with your account. Let's see if we can figure this out.

The first thing that comes to mind is to make sure that the emails are from Apple and not phishing. I would take a look at the articles below to help identify and report issues of an phishing emails you might receive.

Identifying legitimate emails from the iTunes Store
https://support.apple.com/en-us/HT201679

Identifying fraudulent "phishing" email
https://support.apple.com/en-us/HT204759

If the emails turn out to be from us and are marketing emails, then you can unsubscribe from those by following the steps in the next article.

Unsubscribing from Apple email subscriptions
https://support.apple.com/en-us/HT202547

Take care
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