Blur
Level 1 (70 points)

Q: .mac mail (legacy) can't be set up on new devices

I have .mac (predates .me and .icloud) email account which has a problem.  I am still now receiving .mac email on my iPhone (5s) and an older MacBook, but there is no way to set it up on my newer devices (iPad and iMac).  I also have hotmail (ancient I know) which works on all 4 devices!  Bravo Microsoft?  .mac still exists even though it was "replaced" by .me and .icloud.  I would like all my email to be synchronized on all 4 devices.  How do I set it up on the newer devices?  All devices have the most current iOS and OS X.

iPad 2 Wi-Fi, iOS 9.1

Posted on Oct 27, 2015 7:09 PM

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Blur

Q: .mac mail (legacy) can't be set up on new devices

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  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Oct 29, 2015 7:11 AM in response to Blur
    Community Specialists
    Oct 29, 2015 7:11 AM in response to Blur

    Hi Blur,

     

    I'm sorry to hear you are having these issues with your .Mac email address. I also apologize, I'm a bit unclear on what exactly you are seeing or describing; it may be helpful to gather a bit more information. When .Mac was rolled in to MobileMe and then iCloud, the previous addresses were maintained as aliases of the new primary account. This means that although you would set up your iCloud email account on your device, you should also receive email sent to your previous @mac.com and @me.com email addresses (so long as you didn't delete the aliases at any point). Is this how you have your devices configured? If not, how are they currently set up (both the ones that are working as expected, and the ones that are not)?

     

    Thanks 

  • by Blur,

    Blur Blur Oct 29, 2015 1:13 PM in response to brenden dv
    Level 1 (70 points)
    Oct 29, 2015 1:13 PM in response to brenden dv

    Hi Brendan,

    Thanks for your reply.  I was composing a detailed description of the problem.  I went to another part of the Apple site, and when I returned, all was gone.  #@%$#.  Anyway, the last thing I tried on my iMac enabled me to get the internet account set up, unfortunately, unable to verify the account / password.  I'm not sure it is actually connecting to the server.

    Screen Shot 2015-10-29 at 12.45.34 PM.png

    connection doctor is of no help.  I don't want to reset the password for .mac since 3 devices (macbook pro, iPhone 5s and 1st generation iPad) can get mail with the password that I tried to enter here.  My .mac mail is my primary mail account.  I can't afford to lose it somewhere in the ether.

     

    Thanks,

    Blur

  • by gregory202,

    gregory202 gregory202 Oct 29, 2015 2:15 PM in response to Blur
    Level 2 (263 points)
    Oct 29, 2015 2:15 PM in response to Blur

    If your mac address was properly transferred during 2012 "mobile me to icloud move" then the only thing you do wrong is setting up your mail as mac. You need to set it up with icloud (cause that is the actual server that Apple is using) and your mac mail will come automatically.

    iCloud: Set up iCloud Mail on your devices

  • by Blur,

    Blur Blur Oct 29, 2015 3:05 PM in response to gregory202
    Level 1 (70 points)
    Oct 29, 2015 3:05 PM in response to gregory202

    Hi Gregory,

     

    Unfortunately, I have tried that.  And, my iCloud login uses my hotmail account email as my login and as my iCloud address (not sure why I can't change that).  If I try to access my name.icloud.com to set it up, which is already set up, it says "Name already taken".  I guess in the original rollout for iCloud, you could enter any ID you wanted, but that became unchangeable, and, though there were many attempts by Genius bar gurus, inaccessible.  I wish it were that simple.  Any other suggestions?

     

    Thanks, Blur

  • by gregory202,Helpful

    gregory202 gregory202 Oct 30, 2015 12:36 AM in response to Blur
    Level 2 (263 points)
    Oct 30, 2015 12:36 AM in response to Blur

    No problem. It is actually simple, but...

    Contact Apple support on the phone. Two people here gave you the same answer, reason you unable to continue with that is either

    1. You may have more then one account.

    2. You never transferred your Mac mail to icloud

    Apple support will be able to verify either of those and provide you with corresponding instructions.

    "Genius bar guru" - mind if I use it - funny, really funny.

  • by Blur,

    Blur Blur Oct 30, 2015 12:50 AM in response to gregory202
    Level 1 (70 points)
    Oct 30, 2015 12:50 AM in response to gregory202

    Hi Gregory,

     

    Thanks.  I think the problem is that I have 2 accounts, and I can't access the one that is associated with my .mac alias.  I got caught in the inexorable imorphing that Apple has mastered over the years. You can't ever get too complacent.

     

    You are welcome to use anything that I have said. 

     

    Again, thanks for you analysis.

    -Blur

  • by gregory202,

    gregory202 gregory202 Oct 30, 2015 3:59 AM in response to Blur
    Level 2 (263 points)
    Oct 30, 2015 3:59 AM in response to Blur

    Welcome and good luck. Just try to find a patient person on the phone when you call. Just like any "guru" they are limited in time to work with one

    customer and situation with multi ID's is sometimes hard to untie.