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ialbondo

Q: system preferences is not working after El Capitan upgrade

Hi,

 

I would like guidance on how to resolve the system preferences Error that started to occur after upgrading my macbook pro to El capitan. The system preferences will not open, an error message pops up overtime stating that there was a plug in issue with Face core plug in. I would appreciate any suggestions and resolutions.

 

Many Thanks,

Posted on Oct 22, 2015 1:48 PM

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Q: system preferences is not working after El Capitan upgrade

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  • Helpful answers

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Oct 26, 2015 9:49 AM in response to ialbondo
    Level 10 (207,926 points)
    Applications
    Oct 26, 2015 9:49 AM in response to ialbondo

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by ialbondo,

    ialbondo ialbondo Oct 26, 2015 9:49 AM in response to Linc Davis
    Level 1 (0 points)
    Oct 26, 2015 9:49 AM in response to Linc Davis

    Thank you, I will try it and let you know.

  • by ruthfromcentennial,

    ruthfromcentennial ruthfromcentennial Oct 29, 2015 7:59 PM in response to Linc Davis
    Level 1 (11 points)
    Oct 29, 2015 7:59 PM in response to Linc Davis

    Hello, Linc, I hope it is okay that I join this discussion. I am having a similar problem. Here is the information you requested for my particular version. I apologize if I have included too many lines of text.

     

    10/29/15 8:57:21.307 PM com.apple.preference.network.remoteservice[488]: objc[488]: Class ANPTopLevelService is implemented in both /System/Library/PreferencePanes/Network.prefPane/Contents/XPCServices/com.apple .preference.network.remoteservice.xpc/Contents/MacOS/com.apple.preference.networ k.remoteservice and /System/Library/PreferencePanes/Network.prefPane/Contents/MacOS/Network. One of the two will be used. Which one is undefined.

    10/29/15 8:57:21.344 PM com.apple.preference.network.remoteservice[488]: Failed to connect (o_advancedMenu) outlet from (ANPNetworkController) to (NSMenu): missing setter or instance variable

    10/29/15 8:57:21.344 PM com.apple.preference.network.remoteservice[488]: Failed to connect (o_fillerButton) outlet from (ANPNetworkController) to (NSButton): missing setter or instance variable

    10/29/15 8:57:21.445 PM com.apple.preference.network.remoteservice[488]: Failed to connect (o_mainTabView) outlet from (ANPAdvancedTabController) to (NSTabView): missing setter or instance variable

    10/29/15 8:57:21.446 PM com.apple.preference.network.remoteservice[488]: Failed to connect (o_serviceImageView) outlet from (ANPAdvancedTabController) to (NSImageView): missing setter or instance variable

    10/29/15 8:57:21.446 PM com.apple.preference.network.remoteservice[488]: Failed to connect (o_serviceNameField) outlet from (ANPAdvancedTabController) to (NSTextField): missing setter or instance variable

    10/29/15 8:57:21.446 PM com.apple.preference.network.remoteservice[488]: Failed to connect (o_tabViewWindow) outlet from (ANPAdvancedTabController) to (NSPanel): missing setter or instance variable

     

    Thank you.

  • by ruthfromcentennial,

    ruthfromcentennial ruthfromcentennial Oct 30, 2015 4:12 AM in response to ruthfromcentennial
    Level 1 (11 points)
    Oct 30, 2015 4:12 AM in response to ruthfromcentennial

    I have also done the following: 1) Tried accessing system preferences from a guest user account (it works); 2) Tried starting in safe mode and accessing system preferences through my primary user account (it doesn't work); 3) tried accessing system preferences after rebooting after starting in safe mode in my primary user account (it doesn't work) and 4) checking to see if 32-bit is checked (it isn't).

  • by ruthfromcentennial,

    ruthfromcentennial ruthfromcentennial Nov 2, 2015 3:36 PM in response to ialbondo
    Level 1 (11 points)
    Nov 2, 2015 3:36 PM in response to ialbondo
  • by cmmk06,

    cmmk06 cmmk06 Dec 1, 2015 5:31 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 1, 2015 5:31 PM in response to Linc Davis

    I have the same problem as ialbondo -- System Prefs crashes immediately and it says "System Preferences quit unexpectedly while using the FaceCore plugin."

     

    Here are the lines of text you requested. Thanks for any help you can give!

     

    FaceCore Problem.jpg