darkmoebius
Level 1 (2 points)

Q: Mail cannot log into accounts after El Capitan

Mail repeatedly popup asks for both my email account passwords. When i enter them, it says "Unable to verify account name or password"

I have also re-entered the passwords in Mail>Accounts. Same results

 

But, I can sign into my Network Solutions webhost mail website with both the account names and passwords. Both also work perfectly on my iPhone Mail

So, the problem is clearly with Mail and the updates in El Capitan, since it worked fine for years prior to the update today

MacBook Pro, OS X El Capitan (10.11), 15" Late 2011, 2.3GHz i7, 8GB RAM

Posted on Sep 30, 2015 8:09 PM

by darkmoebius,Solvedanswer
darkmoebius darkmoebius
Level 1 (2 points)
A:

Ok, this is going to sound crazy....But, considering all the email problems popping up from El Capitan, maybe  not

 

But, for at least 3 years all my POP settings have been unchanged - port 995, use SSL. This was due to Network Solutions have some server problems years ago and their tech support suggesting that setting. I just never changed it back

 

Anyway, their mail setup webpage says:

  • Username = user@yourdomain.com
  • Password = the password you set up when you configured your mail box
  • Incoming Mail Server = mail.yourdomain.com
  • Outgoing Mail Server = smtp.yourdomain.com
    • Outgoing Server Requires Authentication (typically found in advanced options or settings)
    • Do NOT check "Log on Using Secure Password Authentication"
    • Use the same Username and Password as Incoming or select "Use Same Settings as Incoming"
  • Outgoing Server Port = 2525 or 587
    • This is subject to change based on the individual preferences of your ISP
Note - Make sure you are not choosing and SSL type, this option should be turned off, or "None" should be selected.

 

But, Mail will not save the changes appropriately. I enter port 587, uncheck SSL, and "password" authentification, and as soon as i save it, it would change to port 110 APOP authentification. Then, smtp does not work. Back and forth it has gone for hours.  Closing Mail, re-opening, rebooting, anything in the hope that settings stick.

 

Suddenly, 5 minutes ago, I open Preferences and it is back to port 995, SSL checked, Authenticated POP (APOP), the original settings and.......It works!

I'm guessing it reverted back to those settings because I checked "Automatically detect and maintain settings". i had unchecked that earlier today trying to get settings to stick.

 

Bottom line - the El Capitan update screws with Account Settings - check them. If it won't accept changes, uncheck "Automatically detect and maintain settings" under Accounts>Advanced. See if it eventually works. Then, try re-checking that

 

Unfortunately, I cannot say for fact what got my mail working again. I've changes way to many things in frustration to know

Posted on Oct 1, 2015 5:49 PM

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darkmoebius

Q: Mail cannot log into accounts after El Capitan

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  • by billpg1899,

    billpg1899 billpg1899 Oct 27, 2015 7:09 PM in response to JJMc32
    Level 1 (0 points)
    Oct 27, 2015 7:09 PM in response to JJMc32

    Don't quite understand that? How do you do that? Also another problem I am faced with, I am not able to install Office for Mac 2008. Any solution?

  • by JJMc32,

    JJMc32 JJMc32 Oct 27, 2015 7:22 PM in response to billpg1899
    Level 1 (0 points)
    Oct 27, 2015 7:22 PM in response to billpg1899

    If you go to your Google account, under Sign in & Security, you should see an option for 2 Step Verification. If you enable that, (a few steps are involved to get it set up) you'll then have the option to generate an app specific password which you would use instead of your "normal" Google password when setting up Mail for your Google POP account.

    *You'll have to delete your Gmail account in Mail and start over, but it eliminates the enabling of the "less secure app" setting, which gave me a little more peace of mind, even though my Mac is at home and I'm the only one who has access to it.

     

    As far as Office, I don't use it on my Mac, so sorry, can't help there.

  • by billpg1899,

    billpg1899 billpg1899 Oct 27, 2015 7:35 PM in response to JJMc32
    Level 1 (0 points)
    Oct 27, 2015 7:35 PM in response to JJMc32

    Thanks a bunch.

  • by J V S,

    J V S J V S Oct 29, 2015 3:59 PM in response to darkmoebius
    Level 1 (0 points)
    Oct 29, 2015 3:59 PM in response to darkmoebius

    FINALLY found a workable answer HERE:

    El Capitan killed my Gmail pop setup

     

    It's about changing Gmail settings

     

    Worked for me!!!!!!

  • by Holbrooke,

    Holbrooke Holbrooke Oct 30, 2015 12:17 PM in response to darkmoebius
    Level 1 (0 points)
    Oct 30, 2015 12:17 PM in response to darkmoebius

    Hi there, was having all kinds of issues after the upgrade - all along the lines of passwords not working and application connectivity. I ended doing the following and now I'm back up and running.

     

    Turns out that third-party utilities & applications are considered a 'threat' and by default are limited in what they can do. For example, accessing keychain etc. So, as far as the OS is concerned they are blocked. You can add the offending program to the list of approved apps ( System Preferences -> Security & Privacy -> Accessibility ) and this issue will go away. So for example, add Outlook, Mac Mail, and any other application which is giving issues.

     

    Hope this helps!

    Holbrooke Grant

  • by J V S,

    J V S J V S Oct 30, 2015 12:27 PM in response to Holbrooke
    Level 1 (0 points)
    Oct 30, 2015 12:27 PM in response to Holbrooke

    Tried doing that. (Added Mail app to list, then went back to Gmail and turned "Allow less secure apps" back ON) It's back to where it was not accepting my password/email to log on. Turned it back OFF and now it works again. So this fix doesn't pertain to the Gmail issue with El Capitan. Thanks anyway though.

  • by CoconutJack,

    CoconutJack CoconutJack Oct 30, 2015 12:55 PM in response to pabliito1996
    Level 1 (2 points)
    Oct 30, 2015 12:55 PM in response to pabliito1996

    Screen Shot 2015-10-30 at 3.55.06 PM.jpg

     

    Same error and I know I have the correct password because I'm logged into my iCloud with the browser.

  • by Bill_Defective Mac Book,

    Bill_Defective Mac Book Bill_Defective Mac Book Nov 5, 2015 8:22 PM in response to bren_nan
    Level 1 (4 points)
    Desktops
    Nov 5, 2015 8:22 PM in response to bren_nan

    Sounds so basic, but deleting passwords on both sections, like you mentioned, actually worked.

     

    THANK YOU!

  • by dsrapple,Helpful

    dsrapple dsrapple Nov 6, 2015 11:22 AM in response to darkmoebius
    Level 1 (5 points)
    Nov 6, 2015 11:22 AM in response to darkmoebius

    I had this problem. None of my GoDaddy accounts would download. In Mail, I went to Preferences, accounts. Under the Advanced Tab, I UNchecked the "Automatically detect and maintain account settings"  then saved.  Did this for 11 accounts & everything is now working fine.

  • by kelleyfromnc,

    kelleyfromnc kelleyfromnc Nov 6, 2015 1:55 PM in response to darkmoebius
    Level 1 (0 points)
    Nov 6, 2015 1:55 PM in response to darkmoebius

    I'm having the same issue on my office iMac. After installing El Capitan, one of my email accounts (secureserver.net) was getting hung up, could not/would not verify password.  After entering password again or opening/closing mail etc. it would work, sporadically. Until yesterday when nothing worked.  I deleted the account and then tried to add it again. Couldn't verify. Called the domain provider to check on settings. Domain tech rep finds this thread (and many others) and deduces that its an El Capitan issue affecting Mail. I call Apple Support and they insist it's the domain providers problem because they haven't updated their servers or provided us with new email settings that work with the El Capitan updates. Sigh. I guess I'll be working on the old laptop for the weekend.

     

    I'll be following along here to see if anyone finds a fix that sticks in the meantime.

  • by blwebster,

    blwebster blwebster Nov 6, 2015 3:17 PM in response to kelleyfromnc
    Level 1 (0 points)
    Nov 6, 2015 3:17 PM in response to kelleyfromnc

    I had the same problem with my secureserver.net emails. The tech rep gave me the same answers. The advice from dsrapple worked for me.

  • by darkmoebius,

    darkmoebius darkmoebius Nov 6, 2015 4:11 PM in response to kelleyfromnc
    Level 1 (2 points)
    Nov 6, 2015 4:11 PM in response to kelleyfromnc

    As dsrapple(and I earlier) mentioned, the password/authentication problem seems to stem from the "Automatically detect and maintain account settings" box.

    1) go into Mail> Preferences>Accounts>Advanced and uncheck the top box for "Automatically detect and maintain account settings"

    2) set the proper port, SSL, and authentication pull-down setting according to your ISP

    3) go into Mail> Preferences>Accounts>Account Information and enter the proper SMTP password
    4) go into Mail> Preferences>Accounts>Account Information>Outgoing Mail Server(SMTP)>Edit SMTP Server List and delete any unnecessary offline server listings

    5) do that for every POP account you have listed

    6) Try to send and receive emails, it should work. After working several tests, go back into Mail> Preferences>Accounts>Advanced and check the top box for "Automatically detect and maintain account settings"

    7) it should work from then on

  • by darkmoebius,

    darkmoebius darkmoebius Nov 6, 2015 4:23 PM in response to blwebster
    Level 1 (2 points)
    Nov 6, 2015 4:23 PM in response to blwebster

    As dsrapple(and I earlier) mentioned, the password/authentication problem seems to stem from the "Automatically detect and maintain account settings" box.

    1) go into Mail> Preferences>Accounts>Advanced and uncheck the top box for "Automatically detect and maintain account settings"

    2) set the proper port, SSL, and authentication pull-down setting according to your ISP

    3) go into Mail> Preferences>Accounts>Account Information and enter the proper SMTP password
    4) go into Mail> Preferences>Accounts>Account Information>Outgoing Mail Server(SMTP)>Edit SMTP Server List and delete any unnecessary offline server listings

    5) do that for every POP account you have listed

    6) Try to send and receive emails, it should work. After working several tests, go back into Mail> Preferences>Accounts>Advanced and check the top box for "Automatically detect and maintain account settings"

    7) it should work from then on

  • by Adrian70437,

    Adrian70437 Adrian70437 Nov 7, 2015 8:58 AM in response to darkmoebius
    Level 1 (8 points)
    Safari
    Nov 7, 2015 8:58 AM in response to darkmoebius

    darkmoebius -


    THANKS - this worked for me. I unchecked "Automatically detect and maintain account settings" and I connected to the POP3 server at GoDaddy.com immediately and it seems to be working now.

     

    Thanks a lot.

  • by darkmoebius,

    darkmoebius darkmoebius Nov 7, 2015 9:54 AM in response to Adrian70437
    Level 1 (2 points)
    Nov 7, 2015 9:54 AM in response to Adrian70437

    Now, recheck "Automatically detect and maintain account settings" after it has been working for a while, and all should be good from there out

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