smnlo

Q: Apple Music not working on iPhone 6 after iOS 9.1

I foolishly updated both iPhone 6 and iPad Mini with the new iOS 9.1 on the day of release, and spent all day yesterday trying to make Apple Music work. around 11pm, it finally worked on my iPad after login/signing on and off for a few hours, today it shows everything fine, but don't play anything. After communicating with Apple Music Help on Twitter I decided to re-install it all on the iPhone 6, hours of the signing on and off frozen, Apple Music on the phone shows For You, New and Connect OK, but won't play, Radio doesn't load at all and My Music is empty, not linking to my Music Match on ICloud. Now (Saturday 16:26), I can only listen to my music and Beats 1 from my main MacBook Pro... I definitely think this iOS 9.1 is a massive mistake. I am trying to reset my iPhone from scratch as I type this, backing it up from the Cloud from 3 days ago, but I launched this 1 hour ago and it still does nothing.... Not very convenient to do the Beats Run tomorrow if I need to png in my laptop in a rucksack as no small device is usable.

MacBookPro, Mac OS X (10.6.2)

Posted on Oct 24, 2015 8:30 AM

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Q: Apple Music not working on iPhone 6 after iOS 9.1

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  • by charleyfoster,

    charleyfoster charleyfoster Oct 30, 2015 1:25 PM in response to smnlo
    Level 1 (0 points)
    Oct 30, 2015 1:25 PM in response to smnlo

    I'm in Hawaii

  • by charleyfoster,

    charleyfoster charleyfoster Oct 30, 2015 1:32 PM in response to djpltn
    Level 1 (0 points)
    Oct 30, 2015 1:32 PM in response to djpltn

    Apple Stops Signing iOS 9.0.2, Downgrading From iOS 9.1 No Longer Possible

    Thursday October 29, 2015 3:33 PM PDT by Juli Clover

     

    As of today, Apple has stopped signing iOS 9.0.2 for compatible iPhone, iPad, and iPod touch models, meaning users can no longer upgrade or downgrade to that version of iOS using iTunes. Apple is now signing iOS 9.1 and later only.

     

    [from macrumors dot com]

  • by smnlo,

    smnlo smnlo Oct 30, 2015 1:42 PM in response to charleyfoster
    Level 1 (10 points)
    Oct 30, 2015 1:42 PM in response to charleyfoster

    I just saw that too.... Now I even more annoyed...

    Lovely people at Apple Music Help on Twitter, who I have been pestering with messages since Saturday morning (They have been absolutely fantastically nice.!) suggested that I post the thread on the main Apple Feedback page, so I did for iPhone and iPad, hopefully we won't be an isolated sad case for too long.

    So maybe, all of you with the issue, please do the same here: http://www.apple.com/feedback/

  • by charleyfoster,

    charleyfoster charleyfoster Oct 30, 2015 2:26 PM in response to smnlo
    Level 1 (0 points)
    Oct 30, 2015 2:26 PM in response to smnlo

    "Apple has released the first beta build of iOS 9.2 to users participating in the developer beta and public beta testing program. iOS 9.2 beta 1 arrives as build number 13C5055d and is available for all iPhone, iPad, and iPod touch devices that are compatible with iOS 9.

     

    "Release notes accompanying the download suggest the update will focus on bug fixes with some minor new features and adjustments."

     

    - osxdaily dot com October 27

  • by MethozS402,

    MethozS402 MethozS402 Oct 30, 2015 3:09 PM in response to charleyfoster
    Level 1 (0 points)
    Oct 30, 2015 3:09 PM in response to charleyfoster

    I was on iOS 9.1 and my music didn't sync either, only ringtones and apps and that was yesterday about 5pm, so...

  • by bknope,

    bknope bknope Oct 30, 2015 3:19 PM in response to smnlo
    Level 1 (0 points)
    Oct 30, 2015 3:19 PM in response to smnlo

    I have had the same issue the last two days. I have restored multiple times, called AppleCare, and tried every recommendation.

     

    My "Apple Music" toggle switch is gone from Music now and the music app just says "Loading Library". I cannot open the Radio tab.

     

    I also cannot update apps on my iPhone.

     

    AppleCare advisor want me to take my phone to a Genius on Monday. I don't think they know what is going on yet

  • by LoWd0Wn,

    LoWd0Wn LoWd0Wn Oct 30, 2015 3:36 PM in response to bknope
    Level 1 (4 points)
    Oct 30, 2015 3:36 PM in response to bknope

    Same here. My Music stopped working in my 2014 BMW X5 thru my iphone 6. It has worked flawlessly until 9.1. Now it wont play unless I hit the play button on the phone. Nor can I switch songs like before. It is horrible now. To use it in my vehicle I have to keep the phone on my lap and go to it to chose songs or to play when I first get in.as it pulls up the iphone and the song but it wont start playing the song. It is paused. After I hit play it plays the song and then the next song but if I want to play 3 down from that one - no way.

    It is so messed up I hate it now.

    Help anyone??

  • by smnlo,

    smnlo smnlo Oct 30, 2015 3:51 PM in response to smnlo
    Level 1 (10 points)
    Oct 30, 2015 3:51 PM in response to smnlo

    I posted the link to our discussion on Apple Care page on Facebook, so at least somebody read it, they replied with the following number to contact (I guess for all of you in the USA here) 1-800MYAPPLE

     

    Untitled.jpg

  • by TineHuber,

    TineHuber TineHuber Oct 30, 2015 4:21 PM in response to smnlo
    Level 1 (0 points)
    Oct 30, 2015 4:21 PM in response to smnlo

    I experience the same issue on my iPhone 4S. Everything was fine until I installed iOS 9.1, after this upgrade(?) Apple Music will always quite a few seconds after launching without letting you do anything. I cannot play a single song - immediately the screen gets all black and when you click on the home button you are right back to the home screen. This ABSOLUTELY FREAKS ME OUT! I cannot make use of my Apple Music Abo, I cannot use my phone for my own music - this is a true nightmare. I went through several restart cycles of my phone - no change.

  • by LoWd0Wn,

    LoWd0Wn LoWd0Wn Oct 30, 2015 4:48 PM in response to smnlo
    Level 1 (4 points)
    Oct 30, 2015 4:48 PM in response to smnlo

    I am in Canada. Is there a Canadian number to call??

    I went to the BMW dealership here and they have had a rush a people in since the 9.1 update with problems - especially the music app.

  • by smnlo,

    smnlo smnlo Oct 30, 2015 4:57 PM in response to LoWd0Wn
    Level 1 (10 points)
    Oct 30, 2015 4:57 PM in response to LoWd0Wn

    Try looking on this page for the proper contact number:

    http://www.apple.com/ca/contact/

  • by djpltn,

    djpltn djpltn Oct 30, 2015 5:11 PM in response to LoWd0Wn
    Level 1 (0 points)
    Oct 30, 2015 5:11 PM in response to LoWd0Wn

    You may find contact support number for your country here.

    Contact Apple for support and service - Apple Support

  • by LoWd0Wn,

    LoWd0Wn LoWd0Wn Oct 30, 2015 7:39 PM in response to djpltn
    Level 1 (4 points)
    Oct 30, 2015 7:39 PM in response to djpltn

    When I got home OI rebooted my phone to see if that would help and the next time I got in my vehicle it worked like normal!! It seemed to revert back to what I had working OK with the 9.0.2 I think it was, before 9.1. So it seems all is back to normal. I haven't spent much time playing with it to see if I could go to the list of music in the car and pick from there. Hopefully that is working alright too now.

    Rebooting seems to work on so many levels of computing - I thought I would give it a try.

    Hopefully all is well.

  • by DarkConfidant,

    DarkConfidant DarkConfidant Oct 30, 2015 8:35 PM in response to smnlo
    Level 1 (28 points)
    Apple Music
    Oct 30, 2015 8:35 PM in response to smnlo

    So everything seems to be working fineagain for me now. I can purchase from the App Store, and both stream and download music from Apple Music.

    It's like it fixed itself. (I'm on 9.2 but I'm not confiden that it's related.)

  • by LoWd0Wn,

    LoWd0Wn LoWd0Wn Oct 30, 2015 9:40 PM in response to DarkConfidant
    Level 1 (4 points)
    Oct 30, 2015 9:40 PM in response to DarkConfidant

    I think you are on 9.0.2. There was an update just 2 days ago to 9.1. But I am glad its working for you too.

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