Noahe218

Q: iTunes purchases won't download

When i download A song it says its downloading but it isn't completed. I get notification saying the couldn't download

iPod touch, iOS 6.1.6

Posted on Oct 30, 2015 9:33 PM

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Q: iTunes purchases won't download

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  • by joe_7399,

    joe_7399 joe_7399 Nov 1, 2015 8:38 AM in response to Noahe218
    Community Specialists
    Nov 1, 2015 8:38 AM in response to Noahe218

    Greetings Noahe218,

     

    Thanks for using the Apple Support Communities!

     

    I understand that you are unable to download previously purchased songs from iTunes. To troubleshoot this situation, I would suggest working through the steps in the Get more help section in the following article. 

     

    Get more help

    If you still can't restart your downloads, try the steps below:

    • Restart your iOS device or computer.
    • Check for updates for your Mac or PC and install any software updates. Also, update any security software you might have, such as anti-virus, anti-malware, or firewall.
    • If you use Wi-Fi for Internet access, use a different Wi-Fi network when you download. If you connect to a home network, restart your Wi-Fi router. Also, check for and install any firmware updates for your Wi-Fi router. Refer to your router manufacturer's website for information on how to update its firmware.
    • If you're using a Mac or PC, use an Ethernet cable for wired Internet access instead of using Wi-Fi. If the issue persists and you're using iTunes for Windows, learn how to resolve issues between iTunes and security software.

     

    Resume interrupted iTunes Store downloads - Apple Support

     

    Cheers!